At Bay Club, Waikoloa, HI...
Staff indicated that even as Elite Premier, Bay Club does NOT get access to Hilton Waikoloa pools while Kohala does...
(many prior posts re Bay Club vs KS but was a bit surprised for them denying that benefit for Elites)...
We DO get access to KL pools as Elite but no bracelet (don't care/need so did not push)...
Grateful that we are in HI, so all good but no Elite 'upgrades' for our stay...
Had requested top floor unit which is bookable with same pts, but was given Ground Floor unit instead, 'the only one we got for your dates', 'take it or leave it'...
Was looking forward to a modest recognition of my parents milestone anniversary (as I had told them well ahead of our arrival) but zilch/nada.
Not nice but don't want to ruin our vacay... We are in HI after all. The A type 2 BR units are nice although the kitchens are tight/smallish & no exhaust vent hood/fan in kitchen at all (?)...
Nice sized Patio/balcony. Quiet pools (not too many screaming kids unlike KL), so all good..
Ground Floor has it's own benefits, can walk to the grill next to us... walk on the grass barefoot (nice treat for us desert rats)...
I guess I need to be more assertive like
@JohnnyO & ask/get what I need/want/deserve... #Goals!