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Inventory doing weird things

Bonnet Creek 3 and 4 bedroom units are completely unavailable until November 7th, 2022. Only 1 and 2 bedroom units. The 3 and 4 bedroom units disapeared about 3 days ago and are still missing. This is something different, I don't think I've ever seen this before. Anyone have any idea. I assume no one can see them (maybe PR folks can)?
 
Sandi Bo said:
Bonnet Creek 3 and 4 bedroom units are completely unavailable until November 7th, 2022. Only 1 and 2 bedroom units. The 3 and 4 bedroom units disapeared about 3 days ago and are still missing. This is something different, I don't think I've ever seen this before. Anyone have any idea. I assume no one can see them (maybe PR folks can)?
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Niente
 
I get the same thing. The calendar looks like some 3BR units are available in January 2022 but when I try to book one, Something Unexpected Just Happened.
 
chapjim said:
I get the same thing. The calendar looks like some 3BR units are available in January 2022 but when I try to book one, Something Unexpected Just Happened.
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I guess I should be thankful my screen shows nothing is available. I would hate for something unexpected to happen. (My dear Wyndham, what are you up to now)?
1636216828810.png
 
Maybe they are just checking 3 and 4 BR inventory, and then in 2 - 3 weeks they will clean it, correct it, and then but in back. That is what has happened with other places. But BC is so big they could be looking at 3-4 BR separately.
 
Bonnet Creek inventory looks to be blocked again. In addition to not a single night available for a 3 or 4 BR until November 2022, there’s not a single night of any unit type available from now until January 3. why do we keep encountering these issues? This is extremely frustrating.
 
ladawgfan said:
Bonnet Creek inventory looks to be blocked again. In addition to not a single night available for a 3 or 4 BR until November 2022, there’s not a single night of any unit type available from now until January 3. why do we keep encountering these issues? This is extremely frustrating.
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How do those megarenters do it? :ROFLMAO:

Remember when you could almost for certain pickup up last minute reservations 2-3 weeks from checkin?

Reality is Wyndham does whatever they want. They threw that boogy man megarenter out there, talk about stirring the pot. We can all speculate every which way, maybe it'll become apparent at some point what they are up to?
 
So much for making more inventory available for use by owners!
 
There have been enough posts about "overbooking" at some Wyndham resorts, Bonnet Creek in particular, that I no longer consider it a conspiracy theory.

I once arrived at a gate for a flight where, to all appearances, two plane loads of people showed up! OOPS!

I am going with the inventory "clean-up" theory in post #55 to remedy an overbooking program run amok.
 
Remember also, Tower 6 is under construction so there are fewer rooms available due to that. The construction is scheduled to be completed by Thanksgiving week but when I spoke with the front desk this past weekend they were emphasizing that completion could be delayed.
 
Sandy VDH said:
Maybe they are just checking 3 and 4 BR inventory, and then in 2 - 3 weeks they will clean it, correct it, and then but in back. That is what has happened with other places. But BC is so big they could be looking at 3-4 BR separately.
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Curious what you mean by checking inventory? I've seen some of this recently myself - where the calendar is just completely blocked out - and then a few days later its not. I suspect there's something going on in the back end that is causal here, given the behaviour observed, but that's just speculation on my part.
 
HitchHiker71 said:
Curious what you mean by checking inventory? I've seen some of this recently myself - where the calendar is just completely blocked out - and then a few days later its not. I suspect there's something going on in the back end that is causal here, given the behaviour observed, but that's just speculation on my part.
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My guess is that they are removing all inventory from NEW bookings. Checking what is booked vs what is available, all on the back end of the Database, perhaps they are making any corrections, and/or adjustments, then turning the available inventory back on and voila it is back available for booking. It has to be manipulation on Wyndhams part to have it disappear in totality and then reappear again a few days or weeks later.
 
Sandy VDH said:
My guess is that they are removing all inventory from NEW bookings. Checking what is booked vs what is available, all on the back end of the Database, perhaps they are making any corrections, and/or adjustments, then turning the available inventory back on and voila it is back available for booking. It has to be manipulation on Wyndhams part to have it disappear in totality and then reappear again a few days or weeks later.
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Agreed. I'm actually wondering if there's a back end update/migration project ongoing that's going resort by resort. It would explain why we're seeing multiple reports of this type of behaviour across various resorts over time. Makes me wonder if there's actually some type of migration to a new/different back end in play that has to do with strategic initiatives moving forward. Again that's pure speculation on my part to be clear.
:cool:
 
Whatever is that is going on, be it front end or back end, we can be assured it is to enhance our owner experience. (Back end is my choice, if you catch my drift.)
 
I have heard rumors that in the past that Wyndham had some issues with lock out units, and that inventory being overstated. I can only only get booked once, either as a single part of the lockout or as a whole. I suspect there were some issues with that treatment, but I thought they fixed it, but there could be some lingering data issues. But that can only be part of the story, as locations like Bonnet Creek HAVE NO Lockoffs. So I think they are just check inventory vs bookings. I can think of no other reason otherwise why inventory is disappearing in totality and then magically reappearing again days/weeks later.
 
Sandy VDH said:
I have heard rumors that in the past that Wyndham had some issues with lock out units, and that inventory being overstated. I can only only get booked once, either as a single part of the lockout or as a whole. I suspect there were some issues with that treatment, but I thought they fixed it, but there could be some lingering data issues. But that can only be part of the story, as locations like Bonnet Creek HAVE NO Lockoffs. So I think they are just check inventory vs bookings. I can think of no other reason otherwise why inventory is disappearing in totality and then magically reappearing again days/weeks later.
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If they are migrating to a different back end in a phased manner what we're observing is possible. The first thing that has to be done is to set the current system to read-only for the resort in scope - then start a migration process from source to target - and that process takes however long it takes - likely the larger the resort the longer it'll take as there would be larger volumes of reservation transactions to migrate from source to target. Once the migration process is complete - then you flip the switch from source to target for that resort - and boom - the website is then pointing to the target for all reservations for that resort.

That said - I've seen this occur more than once for certain resorts - like WBC for example - which then introduces other possibilities - like the inventory checks toward your point. I suppose it's good to audit the system every now and again - but any such audit really should not impact the end user experience when running. I get that the back end tables may have to be locked during such a process - but if that's the case - then the website should announce a change window so that we're aware of an impact to the user experience. My other thought is that there are back end processes that are stepping on each other - running at different times - and during the window in which those processes are running - the website cannot "see" any of the impacted inventory and therefore all we see is all inventory for certain periods of time is completely unavailable. Again we're all really just grasping at straws here - so I'll likely email our Wyndham contacts and see what if anything they can tell us with respect to our observations over the past several weeks.
 
Sandi Bo said:
Bonnet Creek 3 and 4 bedroom units are completely unavailable until November 7th, 2022. Only 1 and 2 bedroom units. The 3 and 4 bedroom units disapeared about 3 days ago and are still missing. This is something different, I don't think I've ever seen this before. Anyone have any idea. I assume no one can see them (maybe PR folks can)?
Click to expand...

I currently see zero availability at WBC between now and year end. I know it's the holiday season - but this seems odd to me. I can also replicate zero 3/4 bedroom availability between now and 11/7/2022 - again kinda odd. I'm drafting an email to the Wyndham DT team on this item now.

EDIT: Inquiry sent to Wyndham to report the blocks of inventory becoming completely unavailable to owners and the intermittent "fading in and out" of inventory that we've been observing to date. I've used the more recent WBC reports that I can replicate as real world examples.
 
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troy12n said:
Hey, you and I agree on something finally. This is really getting ridiculous.
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Can't have that! I'll have to think of an edit!
 
HitchHiker71 said:
I currently see zero availability at WBC between now and year end. I know it's the holiday season - but this seems odd to me. I can also replicate zero 3/4 bedroom availability between now and 11/7/2022 - again kinda odd. I'm drafting an email to the Wyndham DT team on this item now.

EDIT: Inquiry sent to Wyndham to report the blocks of inventory becoming completely unavailable to owners and the intermittent "fading in and out" of inventory that we've been observing to date. I've used the more recent WBC reports that I can replicate as real world examples.
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Yeah, this is slow time for Orlando/BC, i've never seen no availability like this at end of year, with the exception of the week of Christmas and Thanksgiving.
 
HeidingOut said:
Same thing with Bonnet Creek. Since Sunday, no availability at Bonnet for the rest of Sept, all of October, and most of Nov. Not a single room. Not a single night. I called to complain. Manning the CSR stated he would not report it as a bug and no manager would ever call me back. There just is no availability. I explained that it was a bug or a block. But, he said he would already be aware if that was the case because owners would have called in and reported it. And, I said, well isn't that exactly what I'm doing and you are going to do exactly nothing about it? He laughed and then said sorry nothing I can do to help. But, I will note your account.

Absolutely useless. A company that CSRs refuse to report bugs to their IT group. And, not only refuses to report an owner complaint but basically bragged that he was going to do nothing to address my concerns!
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They're VCs not CSRs. Vacation consultants. You need customer care, they don't care either. What's funny is years ago there was a topic on if Wyndham dumps all the inventory in at exactly thirteen months or holds some back.

The VC was being honest. It could have been worse he could have told you he was going to write up a ticket.

I get those Ghost upgrades all the time. Once we got all the way to check-in and found we had no room! Long Wharf. We ended up in the top floor back in the corner by the elevator in a room that nothing worked and was never made up.

Sent from my Lenovo TB-X103F using Tapatalk
 
troy12n said:
I was indeed trying to instant upgrade into a 2BR lockoff...

While this is a good explanation of what might be or is happening, it seems the system should be smart enough to be able to process this sort of thing. But i'm not surprised it tripped over itself.

So follow up questions:

1. is this something we can forward to development as an issue to fix? It seems like logic they can input to allow this.
2. is this something owner care, or a VC can handle/book manually if we call?

I ended up just not wanting to take a chance and booked at Panama City Beach, for about 11,000 more points. I was able to upgrade from a 1BR to 2BR but PCB is more points, and the ability to upgrade from a suite to a 2BR lockoff was much more appealing and cheaper.
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VCs cannot do anything and I doubt it could be fixed. It happens to more than lock off units.

Sent from my Lenovo TB-X103F using Tapatalk
 
raygo123 said:
My kids are going to Bonnet Creek good Friday for a week. Now I know why!

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I had Easter week reserved, but we changed our minds.
 
WBC gets turned back on….saw it an hour the other day and then goes completely gone. My question is…..is this legal? I’m sitting on thousands, thousands of points I can’t book (personal use)?

please don’t chime in telling me “they may be really booked up”. They are not. I’m on-site. I’m not going to have that argument because it’s ABSOLUTELY untrue.

is there not a legal obligation to provide me as as n owner access to unused inventory? If not, Wyndham is in full control of keeping me paying maintenance fees on something that they are denying me access to that I own?

Florida Attorney General Complaint? Any advice?
 
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