ecwinch
TUG Member
- Joined
- Jun 6, 2005
- Messages
- 3,737
- Reaction score
- 1,125
- Location
- San Antonio
- Resorts Owned
- Marriott Harbour Point (HP), Kauai Beach Villas, Riverside Suites, WorldMark Pts (WM), Wyndham Pts
Just had a bad experience with II regarding the 24 hr cancellation policy. As I read the membership guide, the policy allows you to cancel within 24 hrs of a confirmed reservation: ie. Paragraph 8
"Under II’s Exchange Cancellation Policy, a Member is entitled to
cancel a Confirmation by notifying II of his or her desire to cancel
such Confirmation within the first 24 hours after the exchange
request has been confirmed."
Did an on-line exchange request on Dec. 27. Due to a problem with the my home resort, the exchange was not confirmed until today. Called to cancel, as the plane fares have gone up. VC denied my request, since it had been more than 24 hrs since I made the exchange.
Obviously need to call back and talk to a different VC. Was just curious if anyone else has encountered this problem, and/or has successfully cancelled an exchange in a similar situation. Or am I just misreading the TC.
"Under II’s Exchange Cancellation Policy, a Member is entitled to
cancel a Confirmation by notifying II of his or her desire to cancel
such Confirmation within the first 24 hours after the exchange
request has been confirmed."
Did an on-line exchange request on Dec. 27. Due to a problem with the my home resort, the exchange was not confirmed until today. Called to cancel, as the plane fares have gone up. VC denied my request, since it had been more than 24 hrs since I made the exchange.
Obviously need to call back and talk to a different VC. Was just curious if anyone else has encountered this problem, and/or has successfully cancelled an exchange in a similar situation. Or am I just misreading the TC.