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IHG Credit Card for HICV Maintenance Fees

Mongoose

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It appears this is a coding issue and is related to how HIGC codes maintenance fees. Has anyone spoken to them about solving this issue? I would think give points only helps them.
 

skotrla

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They listed is as a Courtesy Adjustment for the full amount.
So your Chase statement said 8012 "courtesy adjustment" and then IHG contacted you to say there wouldn't be any future "courtesy adjustments"?

Has anyone ever had a Chase statement show a "courtesy adjustment" but then have IHG refuse to credit the points? That's where I might be with a few hundred thousand points?

-Scott
 

tschwa2

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It appears this is a coding issue and is related to how HIGC codes maintenance fees. Has anyone spoken to them about solving this issue? I would think give points only helps them.
HICV has to pay more to chase (basically chase takes a higher % of the payment- which may then get paid to IHG) if they code in a way that gets more points. IHG is willing to do this for hotel stays booked directly with them. HICV doesn't want to pay another $20-$50 per $1000 in MF or other HICV fees if they don't have to. For more than 8 months they were moving away coding in such a way that gave a discount but have been taking a firmer and firmer stance that they will not change the code and chase won't do it on their end either.
 

Mongoose

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So your Chase statement said 8012 "courtesy adjustment" and then IHG contacted you to say there wouldn't be any future "courtesy adjustments"?

Has anyone ever had a Chase statement show a "courtesy adjustment" but then have IHG refuse to credit the points? That's where I might be with a few hundred thousand points?

-Scott
I just checked my January Chase statement. The Courtesy Adjustment was from IHG when I contacted them directly not Chase. Chase gave by just 1 point per $1. I'll update this after my next statement, maybe I will get double points...
 

skotrla

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I just checked my January Chase statement. The Courtesy Adjustment was from IHG when I contacted them directly not Chase. Chase gave by just 1 point per $1. I'll update this after my next statement, maybe I will get double points...
I have emailed Chase every month and gotten an adjustment, including a couple of times where they had to go to a supervisor. Every time they have either granted the additional IHG bonus points immediately or done some research and came back with confirmation that all Holiday Inn/IHG charges are eligible for the additional points.

Hopefully my courtesy adjustment will hit my IHG account tomorrow.

-Scott
 

skotrla

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Still missing hundreds of thousands of courtesy points in IHG account - messaged Chase today.

-Scott
 

skotrla

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Still missing hundreds of thousands of courtesy points in IHG account - messaged Chase today.
Two days after the main points posted, the courtesy points posted. Now I have to see if I got everything I was supposed to get from the two previous statements is taken care of, and put in my request for the current statement.

If I make it through the entire first year at 25x, I'll be very happy - anything beyond that at 10x is gravy. If/when they quit giving bonus points for timeshare spend, I still intend to cancel the card.

-Scott
 

Mongoose

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Two days after the main points posted, the courtesy points posted. Now I have to see if I got everything I was supposed to get from the two previous statements is taken care of, and put in my request for the current statement.

If I make it through the entire first year at 25x, I'll be very happy - anything beyond that at 10x is gravy. If/when they quit giving bonus points for timeshare spend, I still intend to cancel the card.

-Scott
Think it through for $89 you get free Platinum plus I just used points to reserve Yellowstone West. With the Premier card, my 4th night was free. That more than paid for the card. Plus the free annual night is just a bonus. You also get free cell phone coverage when you charge your cell phone bill to the card. A great perk not everyone has. I am looking to partner the IHG Select with the IHG Premeir to double dip. Two free nights per year, 10% select rebate, 4th night free on points stays, cell phone coverage. All for $138 per year. But I'm a long term Spire and use IHG for both personal and business.
 

skotrla

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Think it through for $89 you get free Platinum plus I just used points to reserve Yellowstone West. With the Premier card, my 4th night was free. That more than paid for the card. Plus the free annual night is just a bonus. You also get free cell phone coverage when you charge your cell phone bill to the card. A great perk not everyone has. I am looking to partner the IHG Select with the IHG Premeir to double dip. Two free nights per year, 10% select rebate, 4th night free on points stays, cell phone coverage. All for $138 per year. But I'm a long term Spire and use IHG for both personal and business.
I have never paid IHG for a room - if I'm not using hotel points, I book through Priceline Express deals, because I have a Priceline credit card rewards that gets me big discounts on Express deals.

One free night per year and 4th night free on points stays isn't worth $89/year to me. What is the 10% Select rebate?

-Scott
 

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I have never paid IHG for a room - if I'm not using hotel points, I book through Priceline Express deals, because I have a Priceline credit card rewards that gets me big discounts on Express deals.

One free night per year and 4th night free on points stays isn't worth $89/year to me. What is the 10% Select rebate?

-Scott
With the IHG Chase Select card you get a 10% rebate on all points redemptions.
 

Mongoose

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Two days after the main points posted, the courtesy points posted. Now I have to see if I got everything I was supposed to get from the two previous statements is taken care of, and put in my request for the current statement.

If I make it through the entire first year at 25x, I'll be very happy - anything beyond that at 10x is gravy. If/when they quit giving bonus points for timeshare spend, I still intend to cancel the card.

-Scott
Did you get all your points? I just had a "Courtesy Adjustment" come through from Chase for anoter 8286 points. Guess I lucked out. It seems communcations between IHG and Chase could use some work.
 

skotrla

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With the IHG Chase Select card you get a 10% rebate on all points redemptions.
Wow, that's a great benefit! But I did a little research and from what I can tell, the Select card is no longer open to new applications - it was replaced by the Premier card in 2018, and while you can have both if you already owned the Select card before they discontinued it, it won't help me :(


-Scott
 

skotrla

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Did you get all your points? I just had a "Courtesy Adjustment" come through from Chase for anoter 8286 points. Guess I lucked out. It seems communcations between IHG and Chase could use some work.
My courtesy adjustment covered everything I was owed for Dec 11 and Jan 11 statements, so I put my request in for the Feb 11 statement - thousands in charges means I'm owed tens of thousands of points again...

-Scott
 

Mongoose

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Wow, that's a great benefit! But I did a little research and from what I can tell, the Select card is no longer open to new applications - it was replaced by the Premier card in 2018, and while you can have both if you already owned the Select card before they discontinued it, it won't help me :(


-Scott
I wonder how long it will be before they catch on and prohibit you from stacking the benefits...
 

skotrla

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Finally got my adjustment confirmed by Chase for my 2/11 statement - took 25 days this time! Hopefully these points will be on my 3/11 statement and everything will be correct going foward.

Here's what they said:

"We agree that under the current terms of the product's Rewards Program Agreement, the mentioned purchases qualify for additional points per dollar. With the promotional offer on the account, purchase made at qualifying IHG properties receive 25 points per dollar from Chase."

I find it interesting that other people have been told that timeshare spend doesn't qualify for additional points but that I have been consistently told that it does - I suspect that at some point the Rewards Program Agreement will be amended if IHG really doesn't want to pay additional points on these.

-Scott
 

Mongoose

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Finally got my adjustment confirmed by Chase for my 2/11 statement - took 25 days this time! Hopefully these points will be on my 3/11 statement and everything will be correct going foward.

Here's what they said:

"We agree that under the current terms of the product's Rewards Program Agreement, the mentioned purchases qualify for additional points per dollar. With the promotional offer on the account, purchase made at qualifying IHG properties receive 25 points per dollar from Chase."

I find it interesting that other people have been told that timeshare spend doesn't qualify for additional points but that I have been consistently told that it does - I suspect that at some point the Rewards Program Agreement will be amended if IHG really doesn't want to pay additional points on these.

-Scott
That was the approach I took as well. I actually quoted the agreement.
 

skotrla

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Got my 25x adjustment for my February statement - March was correct except for one charge.

All HOLIDAY INN CLB OPS TSW charges were automatically 25x.

My one HICV CAPITAL MGMT MAIN was 4x points, so I secure messaged them for the adjustment.

-Scott
 

skotrla

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Got my 25x adjustment for my March statement - April was completely correct, but I only had HOLIDAY INN CLB OPS TSW charges this time.

-Scott
 
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