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If an airline schedule changes, can I request a refund?

Happy Ending!

I called Delta again, as was recommended. This time my full fare and even the extra charge I incurred by making the original reservation over the phone were refunded to me. I explained that 35 minutes between an international and domestic connection did not seem reasonable in the Atlanta airport. They agreed this time.

Life is good. :)
 
I called Delta again, as was recommended. This time my full fare and even the extra charge I incurred by making the original reservation over the phone were refunded to me. I explained that 35 minutes between an international and domestic connection did not seem reasonable in the Atlanta airport. They agreed this time.

Congrats!
I'm reminded of the old adage that its the squeaky wheel that gets the grease. :)
 
adage

I gave him the advice to call back and I am reminded of the old adage: "The left hand doesn't know what the right hand is doing" because I think this is more to the point. I don't think it has as much to do with continuing to complain as it has to do with inconsistency between CSR. This is my standard practice with airlines and RCI too. If you get the same answer from two different vacation guides at RCI, then something is wrong.
 
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What reason did you give that you wanted it refunded instead of arriving 30 minutes later? I would like my Delta flight refunded and they won't agree.

Thanks for the info.

It seems you got your refund already (congrats!)... In any case, I simply said I didn't want the flight anymore since the times had changed. They offered flight credit, but I said I didn't need it as I don't travel to Hawaii often. I simply repeated myself several times and they agreed to give me back the fare. It's as simple as that.
 
They may be confiident that they can resell your seats for a higher fare.
So, did you book alternate flights for less, or are you simply not going at all?

I was able to purchase a nonstop flight direct to Maui bypassing the need for the intra-island flight altogether.
 
We cancelled a flight on Delta back in December using the 90 minute rule. However, at first, like yours, it was only a 75 minute difference. I just kept logging on and watching the flight, and eventually they changed it to over 90. So I would keep an eye on it, and remember what the original departure time was.

P.S. I see you got your refund...so congrats! I'll leave my post here in case anyone else ever needs info.
 
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