You got the "take-a-hike" variety.Virgin America changed a flight of ours today, making it 90 minutes later. I called to ask if we could take a flight three hours earlier rather than 90 minutes later. They said no problem as long as we paid $75 per passenger to change the reservation! I'm sure it varies from carrier to carrier.
AirTran is the best I have EVER had to deal with on schedule problems. They are very accommodating and even willing to provide full refunds when it isn't even their problem (like weather).I bought tickets for a very good price for a non-stop flight, although it meant leaving from an airport 2 hours from home since the flights near my home were double the price. The flight got changed to include a stop and layover. Airtran was willing to refund the full amount or switch me to any other flight. Now we're flying out of the airport close to home on a non-stop flight. I was overjoyed!:whoopie:
:hysterical: That's a great line about how long you will be on the phone. I'll have to try to remember that.I think it has to be a change of at least 3 hours with most airlines.
We had a 2pm direct flight (4 hours long) to Cancun from SLC with Delta that got changed to a red eye flight with 3 connections (getting there the next day). I threw a fit, I had booked far in advance, had paid a little extra for the direct flight, and we had our 12 yo daughter was with us. They insisted there was nothing they could do. So I said "put me on another airline then!" They argued with me for over an hour. It got really late, and she asked how late I was going to keep her on the phone over this. I said "all night, because that's how long it's going to take me to get to Cancun." Finally, she put me on Continental. I think she really didn't want to miss her coffee break.
When SW and ATA were partners, ATA changed their shedule so that we couldn't make our Aloha connection. SW was great. They put us on a flight the day before to Hawaii, and gave us $250 SW bucks to use later. We stayed overnight in Oahu, and flew on the Big Island the next day.
Be persistant if it's a substantial change.
If you want to see upgrade 240 Rule for individual airlines go to -Rule 240 originally stated that in the event of a cancellation or flight misconnection, the airline would have to put you on their next flight out, or, if that wasn’t “acceptable,” on the next flight out of a competing airline if that flight would get you to your destination sooner, all at no additional cost to you. If only first class was available on the other airline, then they had to upgrade you. This only applied in circumstances under the airlines’ control, such as crew failing to show up, or mechanical problems.
on left side of page.Airfare Watchdog Blog
What reason did you give that you wanted it refunded instead of arriving 30 minutes later? I would like my Delta flight refunded and they won't agree.Hawaiian just gave me a full refund for a non-refundable fare when they changed my flights by about 30 minutes.