How to add Marriott Rewards number to Interval Reservation

[Venter]

Automatic

I have two weeks booked at MVF through II exchanges. One starting 18th July the other the 19th. I also have a day with MR booked the 25th. I wanted to call and get the weeks done last week but when I logged on it was already showing in my account. They also automatically added the MR day to the end of my week starting the 18th which is what I was going to do as well. Now al that is left for me to do is let them know which units I would like to occupy. I have an idea it is the team at MVF that arranged this as the same thing happened last year shortly before they sent me the email to find out where my preference is for staying on the resort. I think that is great customer service.

 

[pedro47]

I e-mail Marriott's web site this morning (5:49 AM) with two (2) missing upcoming reservations for November 2014.

Marriott have added both reservations to my Marriott Reward account number.

Thank you Marriott.

 

[DCBoy]

I also sent an email to Marriott this morning requesting that my rewards # be added to my II reservation. Got a response a few hours later that it was done. BTW, I don't know if it matters, but my email didn't mention that my reservation was through II. It only stated that I had a reservation and that I wanted to add my rewards # to it.

 

[pedro47]

I also sent an email to Marriott this morning requesting that my rewards # be added to my II reservation. Got a response a few hours later that it was done. BTW, I don't know if it matters, but my email didn't mention that my reservation was through II. It only stated that I had a reservation and that I wanted to add my rewards # to it.

Ditto !!!!

 

[mav]

What email address did you send it too? Thank you.

 

[dioxide45]

What email address did you send it too? Thank you.

See post #26.

 

[Mr. Vker]

Took 2 minute phone call today.

 

[mav]

See post #26.

Thank you for your reply.

 

[vlapinta]

I am having such a hard time getting my exchange to show up on my Marriott account. I have called and emailed every number posted and email posted with no luck. I am leaving in 3 weeks and all I can see is an exchange reservation in my interval account. When I call or email Marriott they cannot see any reservation. They tell me to take it up with interval. I have to admit this is making me a little nervous. Any other suggestions?

 

[dioxide45]

I am having such a hard time getting my exchange to show up on my Marriott account. I have called and emailed every number posted and email posted with no luck. I am leaving in 3 weeks and all I can see is an exchange reservation in my interval account. When I call or email Marriott they cannot see any reservation. They tell me to take it up with interval. I have to admit this is making me a little nervous. Any other suggestions?

Have you tried looking it up on Marriott.com using your last name and confirmation number? If so, does it come up?

 

[vlapinta]

Have you tried looking it up on Marriott.com using your last name and confirmation number? If so, does it come up?

I only have an exchange# from Interval, not a Marriott confirmation # so I can't look it up. Marriott does not recognize interval exchange #'s.
I exchanged my 2014 OW week for Aruba Surf Club. Interval gave me a confirmation # but Marriott cannot see my reservation in their system because they cannot look it up with an interval confirmation#. This is the first time I have come accross this and I have exchanged many times through Interval. I exchanged last year and did not have this problem. I just got off the phone with both Marriott and Interval again. Marriott is telling me to take it up with Interval and Interval swears I have a reservation but Marriott just will not see it until a week before!

 

[Mr. Vker]

I only have an exchange# from Interval, not a Marriott confirmation # so I can't look it up. Marriott does not recognize interval exchange #'s.
I exchanged my 2014 OW week for Aruba Surf Club. Interval gave me a confirmation # but Marriott cannot see my reservation in their system because they cannot look it up with an interval confirmation#. This is the first time I have come accross this and I have exchanged many times through Interval. I exchanged last year and did not have this problem. I just got off the phone with both Marriott and Interval again. Marriott is telling me to take it up with Interval and Interval swears I have a reservation but Marriott just will not see it until a week before!

When you get the certificate from II, the Marriott reservation # will be on it. Eight digit # beginning with an 8 or 9.

 

[vlapinta]

I just looked at the certificate again and see a reservation# beginning with 9
Maybe I will call Marriott and have them look up this reservation#. When I put in the reservation number in my Marriott account it says no reservation is found...

 

[LAX Mom]

I just looked at the certificate again and see a reservation# beginning with 9
Maybe I will call Marriott and have them look up this reservation#. When I put in the reservation number in my Marriott account it says no reservation is found...

Try checking on Marriott.com when you aren't signed into your account. Put in the confirmation # that starts with 9 and your last name. That should pull up the reservation.

Call Marriott res and ask them to add your MR number to this reservation. If they tell you they can't do it, ask politely if they'll try anyway. If they won't do it, hang up and call again.

 

[vlapinta]

Try checking on Marriott.com when you aren't signed into your account. Put in the confirmation # that starts with 9 and your last name. That should pull up the reservation.

Call Marriott res and ask them to add your MR number to this reservation. If they tell you they can't do it, ask politely if they'll try anyway. If they won't do it, hang up and call again.

LAX Mom I tried putting my confirmation # in and my last name both logged in and not logged into my Marriott account and it still says no reservation found. I emailed and called Marriott and they said they cannot find a reservation with that number. The number I am giving them is the reservation # on the exchange certificate. Interval is still sticking with the story that I have a reservation and Marriott cannot see it until they send the information over 1 week before. This has NEVER happened

 

[Mr. Vker]

I just looked at the certificate again and see a reservation# beginning with 9
Maybe I will call Marriott and have them look up this reservation#. When I put in the reservation number in my Marriott account it says no reservation is found...

My mistake...can start with 9 as well. I edited my post.

BTW, my son is MR Silver. Has an exchange into Aruba SC starting Monday for his honeymoon. Called today to attach his MR number. Took 2 mins.

 

[Mr. Vker]

LAX Mom I tried putting my confirmation # in and my last name both logged in and not logged into my Marriott account and it still says no reservation found. I emailed and called Marriott and they said they cannot find a reservation with that number. The number I am giving them is the reservation # on the exchange certificate. Interval is still sticking with the story that I have a reservation and Marriott cannot see it until they send the information over 1 week before. This has NEVER happened

How long has it been since you processed your exchange? It normally takes 5 days for Marriott to convert the original reservation into your name. I have been able to attach my MR number about a week later in most cases.

 

[LAX Mom]

LAX Mom I tried putting my confirmation # in and my last name both logged in and not logged into my Marriott account and it still says no reservation found. I emailed and called Marriott and they said they cannot find a reservation with that number. The number I am giving them is the reservation # on the exchange certificate. Interval is still sticking with the story that I have a reservation and Marriott cannot see it until they send the information over 1 week before. This has NEVER happened

It's an 8 digit number starting with 9 ? This number is from the confirmation number on your II exchange (the 4 page attachment in your email confirmation)?

Have you tried asking Marriott reservations if they can find a reservation number in your name, at that resort on your check-in date?

I agree this is strange. I've always been able to find my reservation online & get Marriott res to add my MR account number.

 

[SueDonJ]

vlapinta, it sounds like you've got a handle on all this and hopefully, it's just a matter of a slightly-longer-than-usual delay between Marriott and II getting their ducks in a row.

But just in case ... the II confirmation certificate has two numbers on it. One is II's "confirmation number" and the other is Marriott's "reservation number." Marriott's number is an 8-digit number that begins with either an 8 or a 9. That's the number that you should be able to input into your marriott.com account to see if it's in the system yet under your name. Once it is then you can contact them to get your MR number attached (I'd use the email contact which seems to work better for more folks than any telephone contacts.)

If a few more days go by and it still doesn't come up in the marriott.com system using the reservation number and your last name, I'd call Owner Services and ask them to patch in the Marriott II desk to figure out the disconnect (which if it gets to that point sounds like much more than the "usual" disconnect being discussed in this thread.) Good luck!

 

[dioxide45]

When did you confirm the exchange?

 

[Saintsfanfl]

It only takes 24-48 hours for a name change to show up on marriott.com.

I ran into a glitch one time where my GC name did not show up on marriott.com. It never updated. I cancelled the GC and added it again and it updated.

Does the marriott reservation number not exist at all or is it just not in your name? Marriott.com will return a message saying the reservation does not exist when then last name you enter does not match the name on the reservation number. In this scenario the reservation may indeed exist but it will return the message anyway. If this is happening then unfortunately it can be sticky and I would definitely resolve it before showing up.

The II paper certificate is completely meaningless because someone can generate 50 of them all with different names with the same reservation number. What matters is what shows in marriott's system. This is inconclusive but the resorts also have visibility of data that comes directly from II so it is very possible that even though marriott's system does not show your name they could receive it anyway.

If you happen to have II Platinum then add a GC free of charge and it will trigger another name change on marriott.com. If you cancel the GC it will then trigger it again.

 

[vlapinta]

I got my exchange confirmation last January so something is wrong. I traded my week at OW for a week at Aruba Surf Club starting September 22. I see two #'s on my Interval exchange confirmation. One is a confirmation# and the second is the reservation# that begins with a 9. When I enter that number it says the reservation does not exist. This is the first time I have ever had such a problem. I don't want to go all the way to Aruba to find out there is no reservation. Interval insists I have a reservation through an exchange. Marriott keeps telling me I have to deal with Interval and they cannot do anything for me...

 

[vlapinta]

Unbelievable! I just got off the phone with Marriott again. This was crazy. Finally someone was able to use their brains to look into what the problem was. Somehow Interval or Marriott put the reservation in my last name as my first name and my first name as my last so no one could figure this out with all the phone calls until tonight. The nice woman at Marriott said it was just common sense to see what happened. I told her apparently no one has any until I got her on the phone. I told her how many phone calls and emails were made over many months. She could not believe it. I am just happy this was resolved and guess what? I can see the reservation in my account!

 

[Fasttr]

Unbelievable! I just got off the phone with Marriott again. This was crazy. Finally someone was able to use their brains to look into what the problem was. Somehow Interval or Marriott put the reservation in my last name as my first name and my first name as my last so no one could figure this out with all the phone calls until tonight. The nice woman at Marriott said it was just common sense to see what happened. I told her apparently no one has any until I got her on the phone. I told her how many phone calls and emails were made over many months. She could not believe it. I am just happy this was resolved and guess what? I can see the reservation in my account!

With a name like vlapinta, I can understand the confusion.

Glad you finally got to the bottom of it!!!

 

[Mr. Vker]

I got my exchange confirmation last January so something is wrong. I traded my week at OW for a week at Aruba Surf Club starting September 22. I see two #'s on my Interval exchange confirmation. One is a confirmation# and the second is the reservation# that begins with a 9. When I enter that number it says the reservation does not exist. This is the first time I have ever had such a problem. I don't want to go all the way to Aruba to find out there is no reservation. Interval insists I have a reservation through an exchange. Marriott keeps telling me I have to deal with Interval and they cannot do anything for me...

OK, two other things you can try....

1) I have had my Marriott reservation number change before AFTER an exchange. II decided to give me a different unit. (same size etc., but different inventory) I noticed this when suddenly the stay wasn't showing in my Marriott.com reservations list. That's a possibility.

2) Call Marriott and give them the res number. Ask them if its at least valid. (Even if its in someone else's name-which they won't provide.) This will give you some information at least. But ultimately, they are correct. II is providing the week. They have to give you accurate info.