How to add Marriott Rewards number to Interval Reservation

[Ann in CA]

Last night I emailed 3 MVCI reservation numbers to the customer.care@vacationclub.com, which I have successfully used many times since calling became a game of reservation # roulette. The reply (which I will not copy and post as it had a warning about sharing) was basically "Unfortunately because these are exchange weeks the points will have to be added once you arrive on the properties to check in."

Right now we have ten reservations (not all MVCI weeks) on my husbands MR page, and three on my page, so I really would like to easily add these three next to their accompanying hotel res, all in chronological order and in one place with easy access to all the details. Marriott really should be able to make that happen without annoying their owners/customers.

 

[Wally3433]

So it appears whatever methods have been used in the past are no longer working. I have called both Interval and Marriott multiple times. Emailed as well, and they just forwarded my email to someone else. I also called St. Kitts this morning - they hand wrote my info down and told me it would be done....nothing yet.

Absolutely asinine that this can't be done online, by phone, by email, by Marriott or by Interval.

My case starts and ends with this: If you can make and cancel a reservation via Interval Marriott with a person's first and last name, you can certainly make and/or cancel a reservation with a person's first name, last name and MR #.

 

[Wally3433]

So I decided to call Marriott Honored Guest Rewards. They told me the same thing. So I asked to be transferred to a supervisor. I was transferred to another phone tree, almost as if I was just thrown back into the MR que. Same answer from person #2. Again asked person #2 for a supervisor. Waited for an answer, and they would not allow me to speak with a supervisor but communicated to me that the supervisor said that they did not have access to put in a MR#. I demanded that I get to speak with someone else, she then said that I could take it up with "supervisory level Marriott customer care". She transferred me to this department. I 10 seconds, I had the MR # added to the reservation. I asked this person what the direct dial number was: 800-535-4028.

What a friggin joke....maybe this number can help others - I am certainly saving it.

 

[bazzap]

Perhaps I have been lucky recently, but I have had my MR number added to 3x II exchange weeks in the last month just by phoning MR.
It was the Platinum Elite line I called, although I am not sure whether that would be a factor?

 

[Wally3433]

Perhaps I have been lucky recently, but I have had my MR number added to 3x II exchange weeks in the last month just by phoning MR.
It was the Platinum Elite line I called, although I am not sure whether that would be a factor?

Not sure - I called the Platinum Elite line as well. I am starting to think it has to do with the "level" of access that the person you are talking to has. Because, when they do in fact add it, it's as simple as it should be, no questions asked.

 

[Ann in CA]

So I decided to call Marriott Honored Guest Rewards. They told me the same thing. So I asked to be transferred to a supervisor. I was transferred to another phone tree, almost as if I was just thrown back into the MR que. Same answer from person #2. Again asked person #2 for a supervisor. Waited for an answer, and they would not allow me to speak with a supervisor but communicated to me that the supervisor said that they did not have access to put in a MR#. I demanded that I get to speak with someone else, she then said that I could take it up with "supervisory level Marriott customer care". She transferred me to this department. I 10 seconds, I had the MR # added to the reservation. I asked this person what the direct dial number was: 800-535-4028.

What a friggin joke....maybe this number can help others - I am certainly saving it.

So...I just called that number, did not mention any problem with attaching, did not mention it was an exchange, and," sorry, you'll have to talk to owners services at MVCI". So I asked him when this happened, and again he said I'd have to call. So I asked him for that number to see if it was something different, it is 800-535-4028. That is the same number I had just called from your post, so maybe I will try again. Did not realize it was the same until I had hung up.

Oh, I asked him if the problem was that my husband was the Platinum MR#, and said that I was making the call, since I know all the travel plans, but my husband was in the same room available to speak to him, and that didn't work either.

So annoying!

 

[tiel]

Last night I emailed 3 MVCI reservation numbers to the customer.care@vacationclub.com, which I have successfully used many times since calling became a game of reservation # roulette. The reply (which I will not copy and post as it had a warning about sharing) was basically "Unfortunately because these are exchange weeks the points will have to be added once you arrive on the properties to check in."

Right now we have ten reservations (not all MVCI weeks) on my husbands MR page, and three on my page, so I really would like to easily add these three next to their accompanying hotel res, all in chronological order and in one place with easy access to all the details. Marriott really should be able to make that happen without annoying their owners/customers.

Agree. This is why we want our MR number added now, so everything is viewable in one place and we can easily verify all is in order for upcoming trips. This is a simple customer service issue which can easily be satisfied.

At this moment, I am in an email conversation about this issue with MVC. I'm sure nothing will come of it, but when that happens, I will try the phone number Wally mentioned above. I know this is not a big thing, but it is surely annoying to me. :annoyed::annoyed:

 

[Wally3433]

So...I just called that number, did not mention any problem with attaching, did not mention it was an exchange, and," sorry, you'll have to talk to owners services at MVCI". So I asked him when this happened, and again he said I'd have to call. So I asked him for that number to see if it was something different, it is 800-535-4028. That is the same number I had just called from your post, so maybe I will try again. Did not realize it was the same until I had hung up.

Oh, I asked him if the problem was that my husband was the Platinum MR#, and said that I was making the call, since I know all the travel plans, but my husband was in the same room available to speak to him, and that didn't work either.

So annoying!

Wow - a just a joke. I am now more convinced that it just depends on who you call and if they have access. If they have access they just do it. If not, they will just make up whatever excuse gets you off the phone.

 

[Ann in CA]

Wow - a just a joke. I am now more convinced that it just depends on who you call and if they have access. If they have access they just do it. If not, they will just make up whatever excuse gets you off the phone.

Success! I did call right back to that number. Started fresh with a new person...female this time, and she added the MR# to all three reservation numbers wthout the slightest hesitation. As it should be! So, you are right...it does depend on which person answers, but the good ones seem to be in short supply, or else they just have not yet been indoctrinated by the sinister new guardians of the reservation numbers.

Thanks for the number!

 

[dioxide45]

I find that the resort adding your number does nothing to make it show up on Marriott.com. It seems that information is passed from the main systems to the resorts but the resort doesn't send anything back to corporate until the stay is completed.

In the case of our Kauai Lagoons stay on DC points, the reservation showed up under my account since my MR is the default when making a MVCI reservation online. I gave DWs number at checkin but the reservation continued to show up in my Marriott.com account until checkout. Then it flipped to hers and shows in her past stays (account activity).

The MR number has to be added ahead of time by Marriott Rewards or MVCI Owner Service to get it to show in Marriott.com under upcoming stays.

 

[MichaelColey]

We stayed in a Marriott timeshare a couple weeks ago and had added it to my account about 2-3 weeks before that. It took me two calls. The first person told me it couldn't be done. The second did it in a matter of seconds.

It just takes persistence.

 

[davidvel]

I had a 1b/1b marriott Ko Olina that I added my MR# to then retraded for a 2b/2b unit that I also added my MR# to for this summer and I still see the original reservation. However the name on the reservation is no longer me. It shows the name of the person who now has exchanged into it.

This sounds similar to my account above. Obviously, Marriott's systems have an issue when a MR# is added to a reservation #, and then II trades to a different person. They don't disconnect as they should.

 

[SCtraveler]

This may be entirely different thread, but I'll post here first.

I did add my MR# prior to our December MOC stay (II exchange) by calling ahead but for some reason I never got the credit on my stay. Now I'm trying to get nights stay back-credited and it seems like I'm being sucked into a black hole of the MR customer service dept.

I've submitted 'Missing stay' request twice, called MR customer service twice and still not getting the stay credited to my account. The documents I submitted were the II exchange confirmation with the Marriott reservation number on it and the Resort summary stay email that I got after our stay with the resort fees paid.

Anyone have this experience? I want to make sure I've tried everything before I give up on the 7 nights credit that can very well keep my GOLD status for next year. =)

 

[m61376]

I am so confused....is the internet.customer.care@marriott.com email address worth using, or am I better off calling?

Also- can I call right away or do I have to wait 24 hours (I know at one time I think there was a lag time)?

 

[mjkkb2]

worked on the 1st call

Decided to give it a try, the hold wait was a bit long (8 min) but worked with first person.

 

[justnosy]

SCtraveler - did you have room charges? If not, then you won't get credit. Surprised that Marriott hasn't responded to you.

 

[bazzap]

SCtraveler - did you have room charges? If not, then you won't get credit. Surprised that Marriott hasn't responded to you.

It probably gives more certainty of getting your nights credit automatically if you have room charges.
Really, it should not be necessary though and we have been credited nights for stays where we have had no room charges without having to call and have them added manually after the stay.

 

[justnosy]

It happened to me. I forgot to add my rewards # to an exchange, put in a missing stay request and the response was that I wouldn't get the stay credit because there were no charges. I was short of re-qualifying for gold but they gave it to me anyway. I think I was short 4 or 5 nights.

 

[dioxide45]

I am so confused....is the internet.customer.care@marriott.com email address worth using, or am I better off calling?

Also- can I call right away or do I have to wait 24 hours (I know at one time I think there was a lag time)?

I don't even bother with the phone calls any longer. Just fire off an e-mail to the Internet Customer Care e-mail.

You do need to wait until you can pull the reservation up on Marriott.com in your name by entering the confirmation number. If it doesn't come up when you enter the confirmation number logged in to your Marriott.com account, you have to wait until it does. It usually takes an overnight process from when the confirmation was confirmed.

 

[m61376]

Thanks- the email was painless. Of course, I'm still hoping to re-exchange for a larger unit, although the extra studio is really all we need. We do tend to get so spoiled with the space though, and even though a hotel room would otherwise suffice for 2, a 1BR is more appealing than a studio. It's easier to get used to bigger and better

 

[Wally3433]

I just traded again. Called standard Marriott reservation number, and they added it within two minutes. Go figure.

Now my Surf Club resi shows up on my account, just the way I like it!

 

[jeepie]

Interesting...

I don't even bother with the phone calls any longer. Just fire off an e-mail to the Internet Customer Care e-mail.

You do need to wait until you can pull the reservation up on Marriott.com in your name by entering the confirmation number. If it doesn't come up when you enter the confirmation number logged in to your Marriott.com account, you have to wait until it does. It usually takes an overnight process from when the confirmation was confirmed.

My experience...
Received a confirmation from II, which was acceptable to me. Checked the next day and the day after, didn't see the confirmation number at Marriott.com. Went ahead and called the 800 number recommended in this thread. The rep told me Owner Services handled that, and transferred me. The VOA added my MR# immediately. Ymmv...

 

[dioxide45]

My experience...
Received a confirmation from II, which was acceptable to me. Checked the next day and the day after, didn't see the confirmation number at Marriott.com. Went ahead and called the 800 number recommended in this thread. The rep told me Owner Services handled that, and transferred me. The VOA added my MR# immediately. Ymmv...

Were you entering the confirmation on Marriott.com trying to look up the reservation? Or were you just looking at your "My Reservations"? You need to enter the confirmation number in the "Reservation Look-up" box under All Reservations.

 

[jeepie]

Thanks, good to know

Were you entering the confirmation on Marriott.com trying to look up the reservation? Or were you just looking at your "My Reservations"? You need to enter the confirmation number in the "Reservation Look-up" box under All Reservations.

I was just looking at "My Reservations" and it didn't occur to me to look it up as you suggest. Of course, now it shows up.
In any event, I was impressed to have the MR# and the reservation show up within 48 hours and with little effort compared with other posters' experiences. Cheers.

 

[dioxide45]

I was just looking at "My Reservations" and it didn't occur to me to look it up as you suggest. Of course, now it shows up.
In any event, I was impressed to have the MR# and the reservation show up within 48 hours and with little effort compared with other posters' experiences. Cheers.

The reservation number will not show up automatically under My Reservations. The action of getting your MR# added is what does that. The purpose of using "Reservation Look-up" is to make sure it comes up in your name before you attempt to add your MR# with a phone call or e-mail.