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HGVC's Deed Back Process

alwysonvac

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As of 12/28/2023
  • The contact email for HGVC deed back is pfoliosvc@hgvc.com.
  • No additional fees as of 12/28/2023
  • May take 90-120 days to process the deed back.
HOA VOLUNTARY SURRENDER
PROGRAM TERMS AND CONDITIONS
Other terms and conditions to the Voluntary Surrender Agreement (“Agreement”):
1. Property Maintenance and Expenses (Homeowner’s Association Assessments).
If all the terms and conditions of this Agreement are met, you will be released from all remaining property maintenance and expenses (“HOA Fees”) associated with your vacation ownership interest upon the successful conveyance of your vacation ownership interest back to us.
2. Satisfaction and Release of Liability (HOA Liens).
If all the terms and conditions of this Agreement are met and, upon conveyance of your vacation ownership interest to us by Warranty Deed (or the equivalent in the state where your vacation ownership interest is located), we will release any liens held by Hilton encumbering the vacation ownership interest. Upon recording the required lien release(s), as any Homeowner’s Association lien(s) for delinquent assessments (if applicable) will be satisfied, which will result in Hilton (and/or its affiliates) foregoing all rights to pursue a deficiency judgment.
3. Foreclosure Sale Suspension – only applicable to owners already in foreclosure.
We will suspend any foreclosure sale date until the conveyance of your Property has been completed, provided you return a validly executed and recordable deed and continue to abide by the terms and conditions of this Agreement. If any of the terms and conditions of this agreement are not met within 45 days as of the date of this agreement, we may initiate or continue the foreclosure process as permitted by the mortgage documents, recorded liens and/or governing association documents.
4. Termination of This Agreement.
We may terminate this Agreement at any time if:
a. Your financial situation improves significantly, you qualify for loan modification, you bring the account current or you pay off the obligations associated with the account (mortgage, association assessments, and/or other fees) in full.
b. You fail to act in good faith with the Agreement.
c. A significant change occurs to the property condition or value.
d. There is evidence of fraud or misrepresentation.
e. You file for bankruptcy and the Bankruptcy Court declines to approve the agreement.
f. Litigation is initiated or threatened that could affect title to the property or interfere with a valid conveyance.
5. Settlement of a Debt.
The proposed transaction represents our attempt to reach a settlement of your account, which may be associated with delinquent obligations (such as a delinquent mortgage or Homeowner’s Association assessments). You are choosing to enter into this Agreement even though there is no guarantee that the transaction will be successful. In the event this transaction is unsuccessful, we may exercise our remedies under the mortgage or governing association documents, including foreclosure. In consideration for Hilton’s willingness to accept the return of the Vacation Ownership Interest (VOI), you agree to release Hilton from and against any and all present or future claims and/or disputes that you may assert or may have asserted against Hilton of any nature whatsoever, known or unknown and immediately withdraw any such complaints made against the Indemnified Parties with any local, state, or federal agency, and cancel any credit card dispute or investigations it may have opened in connection with the Contract.
6. Credit Reporting Considerations
We cannot provide opinions or assumptions as to the impact to the borrower’s credit score, nor do we have control over, or responsibility for, the impact on the borrower’s credit score.
7. Membership Benefits.
Benefits associated with the above contract and HGVClub Membership shall automatically terminate once you no longer own a vacation ownership interest at an affiliated resort. Once HGVClub Membership is terminated, benefits and privileges of HGVClub Membership automatically and immediately cease. For instance, any unused Bonus Points or any Hilton Honors privileges granted solely in connection with HGVClub Membership shall automatically expire. Furthermore, reservations are subject to cancellation upon termination of the HGVClub Membership.
8. No Refund.
Owner understands and agrees that no refund of any amounts paid by the owner in connection with the VOI will be due or payable to Owner or any third party. Additionally, any chargeback attempts on credit card or debit card payment(s) previously made in connection with the VOI may be deemed as a failure to act in good faith by the owner and result in termination of this agreement.


HGVC contacted me 3 1/2 months after I first asked about a surrender. If anyone is interested in contacting HGVC about a surrender, the contact email is pfoliosvc@hgvc.com.
Full contract terms below for anyone curious. Don't see anything in regards to paying anything. I wonder if I'm allowed to not pay 2024 fees and use the 2024 points. Not going to do that since I don't want to risk the deal falling through. These deeds were all resale that I got for near free. I own substantial amount of resale points (200k+). No retail until the trade in deal I posted about closes.

HOA VOLUNTARY SURRENDER
PROGRAM TERMS AND CONDITIONS
Other terms and conditions to the Voluntary Surrender Agreement (“Agreement”):
1. Property Maintenance and Expenses (Homeowner’s Association Assessments). If all the terms and conditions of this Agreement are met, you will be released from all remaining property maintenance and expenses (“HOA Fees”) associated with your vacation ownership interest upon the successful conveyance of your vacation ownership interest back to us.
2. Satisfaction and Release of Liability (HOA Liens). If all the terms and conditions of this Agreement are met and, upon conveyance of your vacation ownership interest to us by Warranty Deed (or the equivalent in the state where your vacation ownership interest is located), we will release any liens held by Hilton encumbering the vacation ownership interest. Upon recording the required lien release(s), as any Homeowner’s Association lien(s) for delinquent assessments (if applicable) will be satisfied, which will result in Hilton (and/or its affiliates) foregoing all rights to pursue a deficiency judgment.
3. Foreclosure Sale Suspension – only applicable to owners already in foreclosure. We will suspend any foreclosure sale date until the conveyance of your Property has been completed, provided you return a validly executed and recordable deed and continue to abide by the terms and conditions of this Agreement. If any of the terms and conditions of this agreement are not met within 45 days as of the date of this agreement, we may initiate or continue the foreclosure process as permitted by the mortgage documents, recorded liens and/or governing association documents.
4. Termination of This Agreement. We may terminate this Agreement at any time if:
a. Your financial situation improves significantly, you qualify for loan modification, you bring the account current or you pay off the obligations associated with the account (mortgage, association assessments, and/or other fees) in full.
b. You fail to act in good faith with the Agreement.
c. A significant change occurs to the property condition or value.
d. There is evidence of fraud or misrepresentation.
e. You file for bankruptcy and the Bankruptcy Court declines to approve the agreement.
f. Litigation is initiated or threatened that could affect title to the property or interfere with a valid conveyance.
5. Settlement of a Debt. The proposed transaction represents our attempt to reach a settlement of your account, which may be associated with delinquent obligations (such as a delinquent mortgage or Homeowner’s Association assessments). You are choosing to enter into this Agreement even though there is no guarantee that the transaction will be successful. In the event this transaction is unsuccessful, we may exercise our remedies under the mortgage or governing association documents, including foreclosure. In consideration for Hilton’s willingness to accept the return of the Vacation Ownership Interest (VOI), you agree to release Hilton from and against any and all present or future claims and/or disputes that you may assert or may have asserted against Hilton of any nature whatsoever, known or unknown and immediately withdraw any such complaints made against the Indemnified Parties with any local, state, or federal agency, and cancel any credit card dispute or investigations it may have opened in connection with the Contract.
6. Credit Reporting Considerations We cannot provide opinions or assumptions as to the impact to the borrower’s credit score, nor do we have control over, or responsibility for, the impact on the borrower’s credit score.
7. Membership Benefits. Benefits associated with the above contract and HGVClub Membership shall automatically terminate once you no longer own a vacation ownership interest at an affiliated resort. Once HGVClub Membership is terminated, benefits and privileges of HGVClub Membership automatically and immediately cease. For instance, any unused Bonus Points or any Hilton Honors privileges granted solely in connection with HGVClub Membership shall automatically expire. Furthermore, reservations are subject to cancellation upon termination of the HGVClub Membership.

8. No Refund. Owner understands and agrees that no refund of any amounts paid by the owner in connection with the VOI will be due or payable to Owner or any third party. Additionally, any chargeback attempts on credit card or debit card payment(s) previously made in connection with the VOI may be deemed as a failure to act in good faith by the owner and result in termination of this agreement.

Click to expand...
So they finally got back to me and said it’s going to take 90-120 days to process the deed back. I followed up asking if I needed to pay 2024 fees for those deeds and they said I did not since the process has started.

Wanted to add this image provided by another TUG member outlining the official HGVC process for handling defaults as it is great info for any owners who may find themselves in this situation!

1725050940237.png
 
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CalGalTraveler

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@Snezz1e and @funnywoman Thank you for sharing this helpful information. (and @alwysonvac for starting the sticky)

Could you provide the description of the units that were deeded back? It would be helpful to gather data points on what types of deeds they will accept.
e.g.:

Resort Name:
Size (studio, 1 Bdrm, 2 Bdrm, 3 bdrm):
Season (plat, gold):
HGVC points value:

Also if others are successful please add your info. Thanks.
 

alwysonvac

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Updates from two HGVC owners :)

Location: New York City
Resort Name: West 57th
Size: Studio Plus
Season: Platinum
HGVC points value: 5,250 Points 8,400 Points

Location: Orlando
Resort Name: Parc Soleil
Size: Two bedroom
Season: Gold
HGVC points value: 8,000 Points
 
Last edited:

Eric B

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The points for a studio plus at W57 are now 8,400 rather than 5,250. Those are the old ones.
 

alwysonvac

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Another owner update :)

Location: Las Vegas
Resort Name: Flamingo
Week: One bedroom, 5,440 Points, Gold Season

Location: Las Vegas
Resort Name: Elara
Week #1: Studio 2,560 points Gold Season
Week #2: Studio 3,520 points Platinum Season
Week #3: One Bedroom 5,440 points Gold Season EOY
 

Springmills

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Does anyone know if this would significantly affect one's credit score? If the property is deeded back clear and free? Thanks! I just paid this year's maintenance fee at Ocean 22 in Myrtle Beach, SC, so I may do this later in the year.
 

alwysonvac

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Does anyone know if this would significantly affect one's credit score? If the property is deeded back clear and free? Thanks! I just paid this year's maintenance fee at Ocean 22 in Myrtle Beach, SC, so I may do this later in the year.

There should be no impact to your credit score as long as everything is paid in full (no outstanding loan) and all maintenance fees have been paid and current (no fees outstanding with your HOA). It's simply a transfer of ownership whether you sell it yourself or give it back to HGVC for free.

You can confirm with Portfolio Services when you contact them.

Please report back. I'm wondering if the deed back process also applies to the South Carolina properties (Strand is the developer).
 
Last edited:

GT75

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I'm wondering if the deed back process also applies to the South Carolina properties (Strand is the developer).
Good question/comment as always @alwysonvac. I don't know the answer. I am still stuck at wondering why a change of heart from HGVC.
 

alwysonvac

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I am still stuck at wondering why a change of heart from HGVC
JMHO...
I'm assuming to avoid higher deliquencies and avoid foreclosure. It's easier for the developer to add weeks to their inventory for rentals, promotional stays, sales, etc.

If owners can't get rid of their ownership, they are going to abandon it. When that happens, the financial burden is passed onto the remaining owners which may cause additional owners to jump ship as maintenance fees increase.
 

JD727272

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As of 12/28/2023
  • The contact email for HGVC deed back is pfoliosvc@hgvc.com.
  • No additional fees as of 12/28/2023
  • May take 90-120 days to process the deed back.
HOA VOLUNTARY SURRENDER
PROGRAM TERMS AND CONDITIONS
Other terms and conditions to the Voluntary Surrender Agreement (“Agreement”):
1. Property Maintenance and Expenses (Homeowner’s Association Assessments).
If all the terms and conditions of this Agreement are met, you will be released from all remaining property maintenance and expenses (“HOA Fees”) associated with your vacation ownership interest upon the successful conveyance of your vacation ownership interest back to us.
2. Satisfaction and Release of Liability (HOA Liens).
If all the terms and conditions of this Agreement are met and, upon conveyance of your vacation ownership interest to us by Warranty Deed (or the equivalent in the state where your vacation ownership interest is located), we will release any liens held by Hilton encumbering the vacation ownership interest. Upon recording the required lien release(s), as any Homeowner’s Association lien(s) for delinquent assessments (if applicable) will be satisfied, which will result in Hilton (and/or its affiliates) foregoing all rights to pursue a deficiency judgment.
3. Foreclosure Sale Suspension – only applicable to owners already in foreclosure.
We will suspend any foreclosure sale date until the conveyance of your Property has been completed, provided you return a validly executed and recordable deed and continue to abide by the terms and conditions of this Agreement. If any of the terms and conditions of this agreement are not met within 45 days as of the date of this agreement, we may initiate or continue the foreclosure process as permitted by the mortgage documents, recorded liens and/or governing association documents.
4. Termination of This Agreement.
We may terminate this Agreement at any time if:
a. Your financial situation improves significantly, you qualify for loan modification, you bring the account current or you pay off the obligations associated with the account (mortgage, association assessments, and/or other fees) in full.
b. You fail to act in good faith with the Agreement.
c. A significant change occurs to the property condition or value.
d. There is evidence of fraud or misrepresentation.
e. You file for bankruptcy and the Bankruptcy Court declines to approve the agreement.
f. Litigation is initiated or threatened that could affect title to the property or interfere with a valid conveyance.
5. Settlement of a Debt.
The proposed transaction represents our attempt to reach a settlement of your account, which may be associated with delinquent obligations (such as a delinquent mortgage or Homeowner’s Association assessments). You are choosing to enter into this Agreement even though there is no guarantee that the transaction will be successful. In the event this transaction is unsuccessful, we may exercise our remedies under the mortgage or governing association documents, including foreclosure. In consideration for Hilton’s willingness to accept the return of the Vacation Ownership Interest (VOI), you agree to release Hilton from and against any and all present or future claims and/or disputes that you may assert or may have asserted against Hilton of any nature whatsoever, known or unknown and immediately withdraw any such complaints made against the Indemnified Parties with any local, state, or federal agency, and cancel any credit card dispute or investigations it may have opened in connection with the Contract.
6. Credit Reporting Considerations
We cannot provide opinions or assumptions as to the impact to the borrower’s credit score, nor do we have control over, or responsibility for, the impact on the borrower’s credit score.
7. Membership Benefits.
Benefits associated with the above contract and HGVClub Membership shall automatically terminate once you no longer own a vacation ownership interest at an affiliated resort. Once HGVClub Membership is terminated, benefits and privileges of HGVClub Membership automatically and immediately cease. For instance, any unused Bonus Points or any Hilton Honors privileges granted solely in connection with HGVClub Membership shall automatically expire. Furthermore, reservations are subject to cancellation upon termination of the HGVClub Membership.
8. No Refund.
Owner understands and agrees that no refund of any amounts paid by the owner in connection with the VOI will be due or payable to Owner or any third party. Additionally, any chargeback attempts on credit card or debit card payment(s) previously made in connection with the VOI may be deemed as a failure to act in good faith by the owner and result in termination of this agreement.
I would like to get rid of my Hilton timeshare in UK - its fully paid for just pay maintenance - would be be able to do this? - dont want anything for the timeshare just want out as we dont use if any more.
 

alwysonvac

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I would like to get rid of my Hilton timeshare in UK - its fully paid for just pay maintenance - would be be able to do this? - dont want anything for the timeshare just want out as we dont use if any more.
I see that you own a week in Scotland.
Reach out to the contact information provided in Post #1 and please report back.
 
Last edited:

alwysonvac

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An update here. I had reached out to pfoliosvc@hgvc.com to deed back my HGVC property in Big Island, HI to them and they are willing to take it back. Relieved for it. Thanks to this forum for suggesting it.
That's very good news and Thanks for sharing :)

Based on your prior post:
Location: Big Island
Resort Name: Ocean Tower
Week: Studio, 5,440 Points, Platinum Season
 

TUGBrian

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always happy when an owner finds a free solution on TUG (or anywhere for that matter) vs being lured in by exit scams!
 

HuskerATL

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I would like to get rid of my Hilton timeshare in UK - its fully paid for just pay maintenance - would be be able to do this? - dont want anything for the timeshare just want out as we dont use if any more.
Is it Craig Suites or Lodges? It would be different contacts. For Lodges, I would contact the resale office but, since Suites is owned by HGV, then it would be a different office and probably the one listed in the first post.
 

alwysonvac

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Another owner update :)

Location: Orlando
Resort Name: Seaworld
Week: Two bedroom, 8,000 Points, Gold Season
 
Last edited:

JD727272

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Is it Craig Suites or Lodges? It would be different contacts. For Lodges, I would contact the resale office but, since Suites is owned by HGV, then it would be a different office and probably the one listed in the first post.
its a lodge
 

terces

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As of 12/28/2023
  • The contact email for HGVC deed back is pfoliosvc@hgvc.com.
  • No additional fees as of 12/28/2023
  • May take 90-120 days to process the deed back.
HOA VOLUNTARY SURRENDER
PROGRAM TERMS AND CONDITIONS
Other terms and conditions to the Voluntary Surrender Agreement (“Agreement”):
1. Property Maintenance and Expenses (Homeowner’s Association Assessments).
If all the terms and conditions of this Agreement are met, you will be released from all remaining property maintenance and expenses (“HOA Fees”) associated with your vacation ownership interest upon the successful conveyance of your vacation ownership interest back to us.
2. Satisfaction and Release of Liability (HOA Liens).
If all the terms and conditions of this Agreement are met and, upon conveyance of your vacation ownership interest to us by Warranty Deed (or the equivalent in the state where your vacation ownership interest is located), we will release any liens held by Hilton encumbering the vacation ownership interest. Upon recording the required lien release(s), as any Homeowner’s Association lien(s) for delinquent assessments (if applicable) will be satisfied, which will result in Hilton (and/or its affiliates) foregoing all rights to pursue a deficiency judgment.
3. Foreclosure Sale Suspension – only applicable to owners already in foreclosure.
We will suspend any foreclosure sale date until the conveyance of your Property has been completed, provided you return a validly executed and recordable deed and continue to abide by the terms and conditions of this Agreement. If any of the terms and conditions of this agreement are not met within 45 days as of the date of this agreement, we may initiate or continue the foreclosure process as permitted by the mortgage documents, recorded liens and/or governing association documents.
4. Termination of This Agreement.
We may terminate this Agreement at any time if:
a. Your financial situation improves significantly, you qualify for loan modification, you bring the account current or you pay off the obligations associated with the account (mortgage, association assessments, and/or other fees) in full.
b. You fail to act in good faith with the Agreement.
c. A significant change occurs to the property condition or value.
d. There is evidence of fraud or misrepresentation.
e. You file for bankruptcy and the Bankruptcy Court declines to approve the agreement.
f. Litigation is initiated or threatened that could affect title to the property or interfere with a valid conveyance.
5. Settlement of a Debt.
The proposed transaction represents our attempt to reach a settlement of your account, which may be associated with delinquent obligations (such as a delinquent mortgage or Homeowner’s Association assessments). You are choosing to enter into this Agreement even though there is no guarantee that the transaction will be successful. In the event this transaction is unsuccessful, we may exercise our remedies under the mortgage or governing association documents, including foreclosure. In consideration for Hilton’s willingness to accept the return of the Vacation Ownership Interest (VOI), you agree to release Hilton from and against any and all present or future claims and/or disputes that you may assert or may have asserted against Hilton of any nature whatsoever, known or unknown and immediately withdraw any such complaints made against the Indemnified Parties with any local, state, or federal agency, and cancel any credit card dispute or investigations it may have opened in connection with the Contract.
6. Credit Reporting Considerations
We cannot provide opinions or assumptions as to the impact to the borrower’s credit score, nor do we have control over, or responsibility for, the impact on the borrower’s credit score.
7. Membership Benefits.
Benefits associated with the above contract and HGVClub Membership shall automatically terminate once you no longer own a vacation ownership interest at an affiliated resort. Once HGVClub Membership is terminated, benefits and privileges of HGVClub Membership automatically and immediately cease. For instance, any unused Bonus Points or any Hilton Honors privileges granted solely in connection with HGVClub Membership shall automatically expire. Furthermore, reservations are subject to cancellation upon termination of the HGVClub Membership.
8. No Refund.
Owner understands and agrees that no refund of any amounts paid by the owner in connection with the VOI will be due or payable to Owner or any third party. Additionally, any chargeback attempts on credit card or debit card payment(s) previously made in connection with the VOI may be deemed as a failure to act in good faith by the owner and result in termination of this agreement.
I'm quite pleased to see this document. At first blush I thought it was a way for HGVC to load up on a bunch of free inventory that would eventually be off the market and only sold again through Max/points. This does not appear to be the case at all. Rather it looks like they are helping to resolve an ongoing problem that drags on the system. For instance when someone defaults on their loan obligation to HGVC they also likely stop paying the HOA. A typical foreclosure process could easily take a year or more to resolve and during that time the fees would not be paid and would result in higher fees to the owners that are in good standing. This process would be relatively quick and would require that the HOA fees are current, and then when the deed is back in the hands of HGVC, they would be responsible for the fees. HGVC would also have the opportunity to earn rental income while the deed is in the process of being resold, so it is a win for them, but really it looks like a win for everyone, especially the owners of the deed that is in default. I guess the best thing would be for HGVC to protect the original value of these properties in the way that would help them retain there value as is in the case at Disney.
 

alwysonvac

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how long did it take for them to comeback to you?
A little over a week was reported in the thread below but the timeframe will probably vary based on the backlog. Please report back with your experience. Good luck.

 

ScottishTSOwner

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Taken longer than a week to get back to me.
I signed the Voluntary Surrender document in December, but have heard nothing back, tried chasing them regularly throughout January which have had some responses but none that the answer the question.

Any idea on best e-mail address to use to get.a response?
I filled their online contact form again yesterday.
 

alwysonvac

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Taken longer than a week to get back to me.
I signed the Voluntary Surrender document in December, but have heard nothing back, tried chasing them regularly throughout January which have had some responses but none that the answer the question.

Any idea on best e-mail address to use to get.a response?
I filled their online contact form again yesterday.

The only email address that has been shared is in post #1 above.
Hopefully you'll hear back from them this month.
 

alwysonvac

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Taken longer than a week to get back to me.
I signed the Voluntary Surrender document in December, but have heard nothing back, tried chasing them regularly throughout January which have had some responses but none that the answer the question.

Any idea on best e-mail address to use to get.a response?
I filled their online contact form again yesterday.
Update...
A TUG member sent me a few pages from their documentation from HGVC Portfolio Services.

One page states "we anticipate being able to respond to you within 30 business days."
"If additional time is needed to review your account, we will notify by telephone and/or writing."
 
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bheth1982

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Hilton sent me hardship documents to fill instead of a surrender agreement, I imagine they are not taking any more deed backs at the moment, does anyone know?
 

alwysonvac

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Hilton sent me hardship documents to fill instead of a surrender agreement, I imagine they are not taking any more deed backs at the moment, does anyone know?
Do you have an outstanding loan?
Please share the terms and condtions listed with the hardship document. I'm wondering how it differs from the T&Cs in Post #1.
 
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