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HGVC Website is down again 11.3.23 and seems worse than last week.

L

Lodemia

TUG Member
Joined
Mar 2, 2021
Messages
193
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Resorts Owned
HGVC: Craigendarroch(2),Coylumbridge(5),Boulevard(4),Kings'Land(1),W 57th(1),District(2)
In case anyone is interested, I have an "escalated ticket" into IT support. Apparently whenever they try to add another deed to my account, it automatically puts me into max and removes my status. Since I'm not an actual max member, I can't book anything online without paying a fee, nor can I roll over/convert my points for free. Whenever customer support switches my account back to HGVC, as soon as they mark me elite premier, it triggers an immediate change into showing me as max. I've had two zoom calls on it already. SMH.
 
HuskerATL

HuskerATL

TUG Lifetime Member
Joined
Jan 24, 2020
Messages
3,561
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2,182
Resorts Owned
HGVC at Boulevard and Craigendarroch Lodges
Lodemia said:
In case anyone is interested, I have an "escalated ticket" into IT support. Apparently whenever they try to add another deed to my account, it automatically puts me into max and removes my status. Since I'm not an actual max member, I can't book anything online without paying a fee, nor can I roll over/convert my points for free. Whenever customer support switches my account back to HGVC, as soon as they mark me elite premier, it triggers an immediate change into showing me as max. I've had two zoom calls on it already. SMH.
Click to expand...
A person on FB has had the same issue. They keep changing them from Elite Premier to Premier+ and she has to contact them to change it back. It has happened twice now. She is already DRI Max so doesn't want to be HGVC Max.

If you are in Max, then your reservation fee should be free but I guess that you would need to pay your Max club fee first.
 
HuskerATL

HuskerATL

TUG Lifetime Member
Joined
Jan 24, 2020
Messages
3,561
Reaction score
2,182
Resorts Owned
HGVC at Boulevard and Craigendarroch Lodges
Lodemia said:
In case anyone is interested, I have an "escalated ticket" into IT support. Apparently whenever they try to add another deed to my account, it automatically puts me into max and removes my status. Since I'm not an actual max member, I can't book anything online without paying a fee, nor can I roll over/convert my points for free. Whenever customer support switches my account back to HGVC, as soon as they mark me elite premier, it triggers an immediate change into showing me as max. I've had two zoom calls on it already. SMH.
Click to expand...
This is the last message the person on FB received from HGV:

‘Thank you for contacting us. We have updated your account back to Elite Premier. We apologize for the inconvenience. In some rare occasions, a few accounts get converted to Max. We have notated your account as "Not Max". Please let us know if it changes back to Max and we will update it again.’
 
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