HGVC new reservation system?

[Hoodwink]

I am wondering if they get extra compensation for correcting the software after it is released.

You no longer are paying for a completed program to be written. Everything these days is billed on man hours worked.

Years ago software development was very different. Me (as the developer) was the expert in the industry, as far as the software to run it. I would go to customer sites to do installs, show them how to use it get feedback from them for enhancements - and this is after writing it from scratch. If the customer had a problem that couldn't be fixed over the phone, back to the customer site often times with a very expensive laptop to run the code and catch the problem as the user was working.

These days things have changed quite a bit. You have a "product owner" who came in off the street that writes the requirements for any new features. Each screen is likely considered a new feature. Then it goes to designers that "make it pretty". Next the developers get the ticket. Often times they are offshore and do exactly what was written in the feature ticket. They do not know what it is they are doing, nor how it relates to the whole system. This is often divided even further - one developer writes the backend API that the other front end developer then blindly uses. After release when there is a bug found, it gets logged into a system with a priority attached. Critical priority bugs are fixed immediately, high at the next regular release, anything less than that it's usually "as developer time allows". Spoiler alert: developer times never allows. If the features are all done, the offshore developers get sent back to the pool for the next companies project.

Everything with software development is measured and sadly the most important measurement is not the number of bugs reported or the speed in which bugs are fixed. The top priority is time to release a feature.

 

[Tamaradarann]

You no longer are paying for a completed program to be written. Everything these days is billed on man hours worked.

Years ago software development was very different. Me (as the developer) was the expert in the industry, as far as the software to run it. I would go to customer sites to do installs, show them how to use it get feedback from them for enhancements - and this is after writing it from scratch. If the customer had a problem that couldn't be fixed over the phone, back to the customer site often times with a very expensive laptop to run the code and catch the problem as the user was working.

These days things have changed quite a bit. You have a "product owner" who came in off the street that writes the requirements for any new features. Each screen is likely considered a new feature. Then it goes to designers that "make it pretty". Next the developers get the ticket. Often times they are offshore and do exactly what was written in the feature ticket. They do not know what it is they are doing, nor how it relates to the whole system. This is often divided even further - one developer writes the backend API that the other front end developer then blindly uses. After release when there is a bug found, it gets logged into a system with a priority attached. Critical priority bugs are fixed immediately, high at the next regular release, anything less than that it's usually "as developer time allows". Spoiler alert: developer times never allows. If the features are all done, the offshore developers get sent back to the pool for the next companies project.

Everything with software development is measured and sadly the most important measurement is not the number of bugs reported or the speed in which bugs are fixed. The top priority is time to release a feature.

Great answer for why the HGVC reservation system upgrades are NEVER completely done correctly when they are released.

 

[geist1223]

Part of the problem is that Companies/Corporations get what they are willing to pay. Many use offshore Companies to save a few bucks. When my Son and his Business Partner ran their Company out of Seattle it was full service. They would meet with many different groups at the Company that was hiring them. They would meet with the Executives to the work bees and some of the Company's client to get a full understanding of what was wanted/needed. They would then write the Program (from scratch) and it would undergo a lot of testing by all parties to refine the program. They stayed with the Project until it was done and all Bugs worked out. This was not inexpensive. But the Companies ended up with a fully functioning program that did what all parties needed. They did work for Harvard, Liberty Mutual, Samsung, etc. After years in the Business they got out. My Son wanted to decompress. So they shut the Company down. He now teaches at a Private School. His earnings are substantially less but his enthusiasm for life and his soul is a lot better off. His joy for living has returned.

 

[JohnnyO]

I was just able to change a reservation at HGVC Kingsland and add a day. Progress?

 

[HuskerATL]

I was just able to change a reservation at HGVC Kingsland and add a day. Progress?

They may not have switched to the DRI system yet. The ones that have switched, and they are working property to property, are the ones with the issues.

 

[JohnnyO]

They may not have switched to the DRI system yet. The ones that have switched, and they are working property to property, are the ones with the issues.

I also just changed a reservation by adding a day at The District bHC. So I guess they haven't "upgraded/downgraded" that resort yet either.

 

[Tamaradarann]

Part of the problem is that Companies/Corporations get what they are willing to pay. Many use offshore Companies to save a few bucks. When my Son and his Business Partner ran their Company out of Seattle it was full service. They would meet with many different groups at the Company that was hiring them. They would meet with the Executives to the work bees and some of the Company's client to get a full understanding of what was wanted/needed. They would then write the Program (from scratch) and it would undergo a lot of testing by all parties to refine the program. They stayed with the Project until it was done and all Bugs worked out. This was not inexpensive. But the Companies ended up with a fully functioning program that did what all parties needed. They did work for Harvard, Liberty Mutual, Samsung, etc. After years in the Business they got out. My Son wanted to decompress. So they shut the Company down. He now teaches at a Private School. His earnings are substantially less but his enthusiasm for life and his soul is a lot better off. His joy for living has returned.

Perhaps the reason your son got out and is now decompressed is that he was trying so hard to do the right thing instead of the good enough to get paid thing that he overloaded himself. The others are not overloading themselves they are just doing enough to get by.

 

[geist1223]

Depends on your Professionalism and Pride in your Product.

 

[Jason245]

I still can't get my reservation in for the gulf coast of florida. If this isn't fixed soon I will be very unhappy.

 

[HuskerATL]

I still can't get my reservation in for the gulf coast of florida. If this isn't fixed soon I will be very unhappy.

You can't call and book?

 

[Jason245]

You can't call and book?

only for 1 week increments... not partial weeks like I have been able to do for over a decade.

 

[chosshaul]

I can’t get any booking calendars to even show up on the website for the last few days. Was able to book Marbrisa past week but nothing since then