HGV Website -- antiquated system

[LA Woman]

I'm a former IT professional and sold Saas and hardware for years. I find the HGV website so antiquated and difficult to search properties and availability. Anyone have tips or tricks they use? Starting a search by region and using two getting two sidebars to navigate is difficult. The map page with the "pins" of each property and then having to look at each one is so kludgy. Am I missing something? Anyone have an interaction with HGV where they have committed updates?

 

[WaikikiFirst]

find the HGV website so antiquated and difficult

LOL. Try using RCI. The entire industry is a hoot when it comes to IT and esp customer-facing IT.
otoh, you fell for the gotya of using HGV in a "HGVC" post, making it unclear if there is some Diamond commentary in your post.

Am I missing something?

The TS industry overall seems to have trailing edge, far trailing edge, IT

interaction with HGV where they have committed updates?

Huh? What does that mean? That is harder to understand than the state of HGVC's IT is.

 

[GT75]

You own in HVC so I am moving your thread to that forum.

 

[LA Woman]

Sorry guys if I put this post originally in the wrong forum. The website I'm referring to is https://theclub.hiltongrandvacations.com/

 

[LA Woman]

Sorry guys if I put this post originally in the wrong forum. The website I'm referring to is https://theclub.hiltongrandvacations.com/

Also, we are no longer Diamond. We converted are traditional ownership with Diamond to HGV so all of our points are under the HGV Max website.

 

[SmithOp]

I don't have DRI, pure HGVC, but what you are describing is not the HGVC reservation system, we don't see a map with pins.

I suspect that Hilton just put a HVC front end on the old DRI system when they integrated. If you owned DRI before does the new reservation system look the same as the old DRI system?

 

[GT75]

We converted are traditional ownership with Diamond to HGV so all of our points are under the HGV Max website.

HGV is the parent company of HVC (formerly HVC), HGVC, bHC, DEX, Embarc (whatever that club is called). HGV Max is nothing more than an exchange program with the other clubs. The club that you are in is still the same, THEClub (HVC/formerly DRI). HGV did add a frontend to integrate the login into the various clubs. HGV has made it sound like there is one club but it isn't. HGV has especially made it very confusing which I think is part of the plan.

I hope that helps explain but certainly doesn't answer your OP.

I have access to THEClub's website (I think) because one of my HGVC properties is allowed to exchange in DEX system. That site also looks like it has two website versions, Unified Website and Classic Website. I can only use the DEX part of the website and I will agree that looks antiquated. It is also extremely flaky. But I don't see the map with pins. I personally just search for a specific property like I do on the HGVC side. This is an assumption on my part, but I suspect that THEClub website hasn't changed much since HGV purchased DRI (the HGVC website hasn't changed). Hopefully, HVC/DRI members will be able to give you advice.