tsnewbie180
newbie
- Joined
- Mar 17, 2018
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Hi everyone,
Looking for help here. Attended sales pitch at the Elara in Vegas yesterday and decided to purchase a low point Package at the HG Paradise in Vegas.
Applied for the Hilton AMEX card during the presentation because they lied to me and told me that Amex and Hilton points/ 12 month 0% interest card was only available to owners. They told me that if I didn’t proceed with the contract I would need to cancel the Amex card because it’s an owners only card. I wanted to find out first if I would be approved for that card, because I didn’t want to proceed with the sale if I wasn’t. I was pretty interested in all the points I could get with Hilton on it. I was approved for the card and was given the temporary number.
I agreed to proceed and do financing with them and to do the 20% down payment on the new AMEX card to max the points. But as they were preparing the contracts I had to leave because I had already been there several hours and was late for a Vegas show. We agreed I would return the next morning (today) to review and sign contracts. Other than the financing application in which l initialed on an iPad (or so they told me, l didn’t read the iPad too closely) I did not sign anything physical, nor did I receive any paperwork or contracts at all.
Then I started to research it last night and realized it’s not a good deal, as well as the fact that they totally lied to me about the card, which makes me uneasy about anything that they tell me at all.
Then looked up the temporary AMEX card and saw that they already charged the 20% down payment. How they even got the card number I don’t know because we hadn’t done any paperwork yet. The sales guy did have the temp card printout for a bit or Maybe it’s associated with my Hilton account. Either way it freaked me out so I called the general owners line before the sales office opened again today, and was told there was a contract pending on my customer account! Even though I hadn’t gone through any paperwork or signed anything. The lady was insisting l must have signed something or there would not be a pending contract under my name. I was hopeful however that since I had told him I wanted to do the contract but had to leave before I saw or signed anything, that they prepared everything for me to come back and sign and that’s why there was a record of it pending.
I went back in to the Elara sales center when they opened today to talk to them again, and told him I did not want to proceed. They didn’t argue too much, told me they were refunding the card, and printed me off a refund receipt showing the down payment amount in full as a refund transaction. He also wrote on the receipt that there was no sale and contract was canceled. He told me people who signed a contract can rescind it with a letter but because no contracts were signed no formal rescind letter needed to be sent.
So far the refund has not shown up on the Amex yet, and the full $5000 plus down payment is still showing as pending on the card.
I want to send a rescind letter just to be safe and cover my bases since there was a pending contract associated with my name and l don’t trust them now after seeing them lie about anything at all. However because I’ve never seen or signed the contract I do not have the instructions or address to send this to.
Does anyone have the address to send the rescind letter to for a Vegas purchase? it would give me great peace of mind to send it just in case. I do have the contract number that the lady on the phone gave me and that they also put on the refund receipt, so I can reference that on the letter. I will also send a copy of the refund receipt with his hand written note that there was no sale and that the contract has been canceled. But just to be safe I want to send a letter on Monday which is four days after the sales presentation and within the five days that I understand is in place in Vegas . Need the address please, does anyone have a contract that they can get it from for me?
Looking for help here. Attended sales pitch at the Elara in Vegas yesterday and decided to purchase a low point Package at the HG Paradise in Vegas.
Applied for the Hilton AMEX card during the presentation because they lied to me and told me that Amex and Hilton points/ 12 month 0% interest card was only available to owners. They told me that if I didn’t proceed with the contract I would need to cancel the Amex card because it’s an owners only card. I wanted to find out first if I would be approved for that card, because I didn’t want to proceed with the sale if I wasn’t. I was pretty interested in all the points I could get with Hilton on it. I was approved for the card and was given the temporary number.
I agreed to proceed and do financing with them and to do the 20% down payment on the new AMEX card to max the points. But as they were preparing the contracts I had to leave because I had already been there several hours and was late for a Vegas show. We agreed I would return the next morning (today) to review and sign contracts. Other than the financing application in which l initialed on an iPad (or so they told me, l didn’t read the iPad too closely) I did not sign anything physical, nor did I receive any paperwork or contracts at all.
Then I started to research it last night and realized it’s not a good deal, as well as the fact that they totally lied to me about the card, which makes me uneasy about anything that they tell me at all.
Then looked up the temporary AMEX card and saw that they already charged the 20% down payment. How they even got the card number I don’t know because we hadn’t done any paperwork yet. The sales guy did have the temp card printout for a bit or Maybe it’s associated with my Hilton account. Either way it freaked me out so I called the general owners line before the sales office opened again today, and was told there was a contract pending on my customer account! Even though I hadn’t gone through any paperwork or signed anything. The lady was insisting l must have signed something or there would not be a pending contract under my name. I was hopeful however that since I had told him I wanted to do the contract but had to leave before I saw or signed anything, that they prepared everything for me to come back and sign and that’s why there was a record of it pending.
I went back in to the Elara sales center when they opened today to talk to them again, and told him I did not want to proceed. They didn’t argue too much, told me they were refunding the card, and printed me off a refund receipt showing the down payment amount in full as a refund transaction. He also wrote on the receipt that there was no sale and contract was canceled. He told me people who signed a contract can rescind it with a letter but because no contracts were signed no formal rescind letter needed to be sent.
So far the refund has not shown up on the Amex yet, and the full $5000 plus down payment is still showing as pending on the card.
I want to send a rescind letter just to be safe and cover my bases since there was a pending contract associated with my name and l don’t trust them now after seeing them lie about anything at all. However because I’ve never seen or signed the contract I do not have the instructions or address to send this to.
Does anyone have the address to send the rescind letter to for a Vegas purchase? it would give me great peace of mind to send it just in case. I do have the contract number that the lady on the phone gave me and that they also put on the refund receipt, so I can reference that on the letter. I will also send a copy of the refund receipt with his hand written note that there was no sale and that the contract has been canceled. But just to be safe I want to send a letter on Monday which is four days after the sales presentation and within the five days that I understand is in place in Vegas . Need the address please, does anyone have a contract that they can get it from for me?
