spoke with Sylvia Herrara again today
sorry for the length of this post but I want you all to have as much information as you possibly can as I dig about
it is important to all C&C members that if you did not receive the email from Nick Demare at DNG dated 25 July 2009 that you contact Sylvia and let her know about your contract even if Resorts Advantage says they know about your contract
I spoke with Sylvia Herrara today regarding the email I sent this morning that was posted by me to the TUG forum this morning July 27, 2009 09:40 AM
I then emailed Sylvia a summary of that conversation, that to follow below in this post
that summary included comments regarding the fact she may not have my membership contract information (and my disappointment that she has no easy way to check on that - her and Resorts Advantage do not have the same membership information - Resorts Advantage has a database that I don't believe Sylvia can access, and RA probably has more members in their database than Sylvia has, and not the other way around, some of Sylvia's 'database' likely being all the manual records at this time gathered from the contracts scattered on the floor of the sales office
again I say it is important to all C&C members that if you did not receive the email from Nick Demare at DNG dated 25 July 2009 that you contact Sylvia and let her know about your contract even if Resorts Advantage says they know about your contract
don't be surprised that if you get negative that you find some frustration at the other end of the line too, so try to stay positive, as Sylvia just works for Nick and has had to put together what she can so far from the scraps of information available to her, which to me sounds like that even if your contract said DNG on it, DNG may not know who you are (but maybe RA does)
the call certainly did not go the way I hoped this morning, finding a bigger mess than I thought I would that will take more time to sort out than I thought it would regarding the contracts
the only good point is that somehow I still think DNG intends to honour the contracts whether they knew about them or not
now here is the email that I sent to Sylvia and RA staff and DNG partners summarizing our conversation this morning
Sylvia Herrara,
Thank you for the time you spent on the phone with me today. I am sure you are finding the collection and compilation of C&C member contract data very frustrating and time consuming, and the many phone calls and emails you will get from members will just add to that frustration and use of time, but please keep in mind each member that calls you has paid out considerable dollars from their resources, financed or otherwise, to purchase those contracts and so to each person this is a very important and serious matter. You have my sympathy of the work you find yourself saddled with.
I am using the email adress
castlesandcondospv@gmail.com that the letter from Nick Demare of July 25 said to use regarding C&C contracts. However, I am also using the email
minasvallarta@prodigy.net.mx again, which I had previously been using, because I sent two emails to the gmail address early this morning and you say you did not receive them, but that you have many email addresses to check and that is probably why you did not see those particular emails. Thus I will always include the minasvallarta address also because you have read and acknowledged my emails to that address in the past. I have no email address for Donald Busby nor Nick Demare YET, so I will continue to cc the C&C partners Frank Taggart and Robert Anderson for now.
Regarding membership contract ICC0288 with Joseph and Stella Faubert, Provider name on the contract being DNG, sales representative Linda Mceachern of M Dreams.
Please confirm whether DNG has a copy of my contract ICC0288 (you have said it might take you until the end of the week to do so). Resorts Advantage has a record of that membership, and it is paid in full, which they have confirmed. So they must have membership documentation which you perhaps do not have yet, since you have stated that you sent the letter by Nick Demare to all members that you could find contact information about regarding Castles and Condos contracts, but I did NOT receive the Nick Demare letter, so I must not be on your list, or you just missed me in putting together the email distribution for the 25 July 2009. I will suggest to all other members I know of that they should also contact you ASAP if they did not receive the email of the July 25 2009 letter signed by Nick Demare as president of DNG. You have stated that there are over 300 members, starting with ICC0001, not with ICC0100 (I have not yet communicated with anyone with a number less than ICC0100, but obviously they are out there somewhere).
I would suggest you work with Resorts Advantage more closely. DNG is paying them to work with the membership. I would think therefore that you should be updating each other regularly as to who is members and who has contracts for use of the Castles and Condos resort via the Residence Club.
You have stated that the information you have gathered is at least in part (and it sound like a large part) from having gone into the 'office' (assuming at Castles and Condos) and picking up all the contracts you could find, at least many of which had been scattered on the floor throughout the office, and that you only have one assistant to help resolve all these contract difficulties, and that is Mae Garcia, but that either only you or her is available at any one time, thus it is only one person at any time working to resolve the contract situations with regards to Castles and Condos.
You have also stated to me that Resorts Advantage should be taking "reservations" for use at Castles and Condos' for registered weeks at least, and that the "reservation" process for now is that Resorts Advantage will take a request for use of a registered week for a specific date, and that DNG will then get back to Resorts Advantage confirming use of the registered week, and that DNG will honour the reservation at an equivalent resort if Castles and Condos is not ready. I believe you said this applied even to requests prior to the summer of 2010.
You would not comment too much on M-weeks (these are not the vacation club weeks, but weeks sold to be used at C&C or interchangable with another M-hotel development), saying that reservations would only be for registered weeks. However, I noted that an m-week is something people have paid for in their contracts. If they wanted to use the facility for two weeks, they paid more for the contract than if they wanted use for 1 week. I noted that if they wanted 3 or 4 weeks use, they paid even more. And thus the M-week is not an optional item for DNG - it is the same as a registered week, except that if you do not pay the weekly fee for an M-week, you lose it, but you must pay the weekly fee for the registered week. You replied that "if you paid for 4 weeks, you get four weeks", but otherwise you could not comment further on M-weeks at this time.
The above is the information I am passing on to the TUG on-line forum and to the private emails that I have of about 20 C&C residence club members. Thus those that did not get the DNG . Thus also all members might want to start requesting through Magaly at Resorts Advantage at least the dates they wish to use their registered week for at C&C in 2010 if they have one for 2010, and that we hope to get clarification on the other weeks paid for in the contract soon (this will be a serious issue if M weeks purchased are not usable, as it means many members will be out a large portion of the monies they spent on their purchase, so I am hoping this is just a miscommunication over the phone of what was being asked and answered.
I will get the main page of my contract scanned in and sent to you also this week in case you are unable to find its copy among all the copies you have on file, many obtained from gathering the scattered papers off of the floor of the sales offices of M Dreams at C&C.
I look forward to your reply, and your confirmation soon of acknowledging my own contract and membership (which I again point out Resorts Advantage already has information regarding that contract), and I am sure many others that did not get the 25 July 2009 letter from Nick Demare also look forward to similar confirmation soon also.
Joe Faubert ICC0288 403-510-5667 in Calgary Alberta.