KCI
TUG Member
Tonight I called owner services to split a 2 bdrm OP unit into a master and lockoff. The person I spoke with suggested I just shut the door to the lockoff if I didn't want to use it. I explained I probably wanted to trade one half and then was told the unit I had reserved couldn't be locked off because some units at OP can't be locked off. I then explained I had bought a 2 bdrm, lock off unit which I had reserved for Thanksgiving week 2006 and as far as I know I am entitled to split the unit into a master and lockoff. Obviously she was new at the job, asked if I could be put on hold, came back a short time later and said her supvisor had split the unit and gave me the confirmation #'s for both halves of the unit. NOW...this is where it gets good....I asked if she wanted my credit card number to charge for the fee involved and she said, "my supervisor must have waived the fee cause she didn't ask me for a credit card #". SO I now have 2 confirmation #'s but because I didn't pay the fee, are they really mine???? I tried calling back to owner services to speak with someone else but by then it was after 9:00 and they were closed....Anyone ever have this happen...should I just go online and trade these units and hope they are not confiscated by Marriott tomorrow? HELP!!! Linda