Going Live With New Tug Login Procedure

[TUGBrian]

Can we now change our Member Login Password to match our BBS Login Password? I'd rather have only one

absolutely...that is why we did this!

 

[TUGBrian]

ok...issues like these make it much easier on me if you email me (this way I have your email address which everything is linked to).

tug@tug2.net

Also want to note....PLEASE DO NOT PANIC about the expiration message if you get it!

Our membership database is NOT part of this online login system and still remains our primary source of all membership information including expiration date.

The only reason you would show as expired when you feel you should not be...is if you tried to request your password using a different email address than what is stored in our MEMBERSHIP DATABASE.

There is no way for this database to be updated unless you inform us of a change of your email addresses =)

This can be done very easily here:

http://www.timeshare-users-group.com/email.html

Rest assured every single person who has a valid membership will indeed get sorted out and able to login successfully. I will personally see to this.

 

[TUGBrian]

bump because I edited some things.

 

[Avery]

I thought I followed all the instructions, am now getting this message on top of the BBS page:

Avery: You have an outdated BBS Member Code in your profile. 'time' was discontinued on 23 March, 2007. Please update to the current code before 23 April, 2007 so the BBS can continue to recognize you as a TUG Member. Click here for further information.

 

[TUGBrian]

ok..did you "click here for further information" =)

 

[Courts]

.


I don't mean to criticize, but I think this whole new login thing was made more complicated than it really needed to be.

The initial password change took a while for the email to get to me, I guess because the email system was probably overloaded.

Then I did not realize that the
"code had to be inserted into the"
"TUG BBS Member Code (optional)" section of the
"additional information" block of the
"edit profile" under
"user CP" (on the left side of the blue navigation bar near the top of each page)

(The "TUG BBS Member Code" is on the "My Tug" which is accessed from the "reviews" section ("My Tug" is on the Beige navigation bar near the top))

I appreciate all the time you guy's are putting into this whole web site.

Thank you very much.

.

 

[Makai Guy]

.


I don't mean to criticize, but I think this whole new login thing was made more complicated than it really needed to be.

The initial password change took a while for the email to get to me, I guess because the email system was probably overloaded.

Then I did not realize that the
"code had to be inserted into the"
"TUG BBS Member Code (optional)" section of the
"additional information" block of the
"edit profile" under
"user CP" (on the left side of the blue navigation bar near the top of each page)

I appreciate all the time you guy's are putting into this whole web site.

Thank you very much.

.

We sincerely want to improve the instructions to make this easier for everybody. Can you point us to where the instructions were not clear enough?

 

[Courts]

We sincerely want to improve the instructions to make this easier for everybody. Can you point us to where the instructions were not clear enough?

Perhaps a concise list of instructions (such as I listed) with additional wording below. In other words the instructions were maybe a little too wordy (for me).

I falsely believed that once I had the new login info, I was home free. The additional "code" step was not clear to me what that was all about.

Maybe I was just too impatient to read through it all.


.

 

[Cathyb]

Totally confused -- how do I get rid of 'Guest'

I have printed your instructions and DaveM's, read them and still I am confused how I change my Guest status. I think I understand why it shows Guest (put my new Review password in where I shouldn't), but now I cannot get back to it to correct my error and return to Member.


Please Makai -- for us simple minded, non-computer literate old fogies -- can you give me a baby step way of returning my Member status back to where it was. Referring me to older instructions just confuses me more.

Thank you.

 

[TUGBrian]

this is the instruction I am sending to verified members

If you are listed as a Guest on the BBS, this is due to your BBS Member verification code being incorrect.

This is simple to change however!

1. Log into the BBS

2. Click the "User CP" link at the top left hand corner just below the large TUGBBS logo.

3. Click the "Edit profile" link on the left hand side of the screen.

4. Scroll all the way down to the bottom box of that page that says:

"TUGBBS MEMBER CODE (OPTIONAL)"

There will be a word typed into that box. This word CURRENTLY should be "SPECIAL WORD HERE!!!" if anything else is typed in there (SUCH AS YOUR PASSWORD, OR "TIME"), change it to "SPECIAL WORD HERE" (dont use the "s)

Then simply click save changes..and you are done!

This might require you to log off and log back in to take effect!


now of course "SPECIAL WORD HERE" is replaced in my email with the correct word...but obviously it would defeat the purpose to type it in here.

You will see this SPECIAL WORD when you log into the ratings and reviews each time.

 

[Liz Wolf-Spada]

I have a password changed to go to reviews, but I am still getting a message that I have an outdated BBS member code in my profile. I am sending this partly to see if it shows me as a member or not.
Thanks,
Liz

 

[TUGBrian]

you still have the old BBS verification code in your profile. and subsequently should see the red message at the top of the screen.

 

[Ubil]

Changing password

I'm not able to change my password. I get logged on with the password that was sent to me, click in the change password link and get to the change password page. I enter the currnet password and the new password, but the error message says that I must enter my current password. I have tried this many times, and tried the password that I want to change to in case it is a bogus error message, but I still have to log on with the password sent to me. I have read the instructions and the forum, but don't see what I am doing wrong.

 

[TUGBrian]

sent you a private message.

 

[MoeDan2727]

"I am extremely frustrated and would politely like to ask for help"

How do I change my BBS code?

Dan

 

["Roger"]

Go here...

How to change your BBS member code

 

[TUGBrian]

Since you asked so nicely...I have made the change for you.

 

[Debbie118]

Why am I logged in as 'guest'?

I think I followed all of the instructions correctly (maybe not) and I know I am a paid member, so why when I log in now do I show up as a guest?

 

[TUGBrian]

close...you had your password typed in there. I have edited this for you and you should be all set.

 

[Stu]

I think I did everything right, but now it shows me as a "Guest" and not a member. what else do I need to do? My profile still has everything correct.

br,

Stu Schwartz

 

[TUGBrian]

close stu...but you put your temporary password into that box...vs the BBS verification code.

I verified your membership and edited your profile for you, next time you log in you should be all set!

 

[Makai Guy]

Stu has been taken care of - he's showing as TUG Member again.

For the benefit of anyone else reading this that is having difficulties, please take a good look at this illustration of the relevant portion of the BBS Profile edit screen:

Please note the prominent sentence in red: "DO NOT ENTER YOUR MEMBER LOGIN PASSWORD OR BBS PASSWORD HERE!".

What you must enter is the new BBS Member Code. If you need help obtaining this code, please see this post:
http://www.tugbbs.com/forums/showthread.php?t=53

 

[Stu]

Thank you for your help!

Best regards,
Stu Schwartz

 

[zeke013]

Hello -

Sorry for the hassle - but I can't seem to access the Members Areas on the website. I have followed the directions here http://www.tugbbs.com/forums/showthread.php?t=45796 and when I try to request my password get e-mailed to me, I get this: We were unable to locate your username and password. We may not have your most current information on file. Please CLICK HERE to update your information.

I KNOW I am entering the correct e-mail address as it's the same as the one in my member profile. Thinking something else was up, I even tried updating my address using the appropriate link and STILL couldn't get a password e-mailed to me.

Any help would be appreciated.

 

[TUGBrian]

I do not see anywhere in your records where you completed the new member process. This would explain why no email record can be found, as you have not set your membership up yet.

You received an email titled "TUG MEMBERSHIP" on april 15th...please follow the instructions in that email.