TheCryptkeeper
TUG Member
- Joined
- May 16, 2014
- Messages
- 109
- Reaction score
- 9
- Points
- 128
- Location
- Tampa, Florida
- Resorts Owned
-
HGVC at the Flamingo
West 57th St. By Hilton Club
We own Hilton timeshares at the Flamingo and at W57 NYC. We used all of our Flamingo points previously this year and wanted to borrow points for a three-day visit this September. We were planning on saving our W57 NYC points for a trip sometime next year.
We just found out, however, that the system will not allow us to borrow Flamingo points from next year while there is still a W57 By Hilton Club point balance for this year, which means we have to use our current year’s W57 NYC points for our Las Vegas trip.
Calling reservations was useless. After checking with a supervisor, the representative said there was nothing they could do about the situation, that their system uses the oldest points first.
It leaves a bitter taste in the mouth. If the situation is reversed, the system will not use the Flamingo points for a W57 reservation, and instead borrows from next year’s W57 allocation (at least if it’s outside the 45-day window -- and good luck ever finding availability inside that 45-day window). This might be a good reason to consider keeping By Hilton Club and Hilton Grand Vacations ownerships separated.
We just found out, however, that the system will not allow us to borrow Flamingo points from next year while there is still a W57 By Hilton Club point balance for this year, which means we have to use our current year’s W57 NYC points for our Las Vegas trip.
Calling reservations was useless. After checking with a supervisor, the representative said there was nothing they could do about the situation, that their system uses the oldest points first.
It leaves a bitter taste in the mouth. If the situation is reversed, the system will not use the Flamingo points for a W57 reservation, and instead borrows from next year’s W57 allocation (at least if it’s outside the 45-day window -- and good luck ever finding availability inside that 45-day window). This might be a good reason to consider keeping By Hilton Club and Hilton Grand Vacations ownerships separated.