- Joined
- Dec 21, 2014
- Messages
- 9,814
- Reaction score
- 8,331
- Points
- 498
- Location
- California
- Resorts Owned
- HGVC, MVC Vistana
PSA for owners who own NYC plus other HGVC properties. The recent HGVC scheme to split out the NYC Club points now makes it so that owners should call in most reservations/cancellations to ensure the points are pulled correctly.
I have had to spend hours on the phone this week trying to get points put into the right buckets when I make a cancellation or reservation. (Glad that we have all inclusive plan so not charged for phone reservations.) Just a few observations:
1) If you banked points for 2017 into 2018 they will have gone into Club but should be available for NYC since you paid for them.
2) You may need to unlock NYC points used for club reservations at other resorts such as Lagoon in order to make a NYC reservation. Call this in to have them correct as you don't want to risk losing your reservation by booking/rebooking.
2) If you book or cancel an RCI reservation you now need to ensure the points are taken from and replaced in the right bucket if you book/cancel.
A CSR told me that they are getting a ton of complaints about this new scheme. It seems that they are making this system overly complicated for all. Not sure if they thought this was a convenience or they are trying to curb abuse. If the latter perhaps they should go after the 1% of abusers directly rather than punishing the entire community of owners.
I have had to spend hours on the phone this week trying to get points put into the right buckets when I make a cancellation or reservation. (Glad that we have all inclusive plan so not charged for phone reservations.) Just a few observations:
1) If you banked points for 2017 into 2018 they will have gone into Club but should be available for NYC since you paid for them.
2) You may need to unlock NYC points used for club reservations at other resorts such as Lagoon in order to make a NYC reservation. Call this in to have them correct as you don't want to risk losing your reservation by booking/rebooking.
2) If you book or cancel an RCI reservation you now need to ensure the points are taken from and replaced in the right bucket if you book/cancel.
A CSR told me that they are getting a ton of complaints about this new scheme. It seems that they are making this system overly complicated for all. Not sure if they thought this was a convenience or they are trying to curb abuse. If the latter perhaps they should go after the 1% of abusers directly rather than punishing the entire community of owners.
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