Wow Judy, great thoughts. Lets look at them point by point (and I hope you realize I'm not saying I'm the expert or have the answers. Far from it. I'm saying there are many sides, many situations and regardless of how you see things taking a black & white, firm line in the sand is never the proper answer. What may be a perfect solution in a given case can be 100% wrong for many others. With that in mind here we go)
John, I'm not saying that I or any other "tiny owner" has more expertise than you do. However, I certainly think you may have a different goal than many "tiny owners" do. Your goal seems to be to keep your resort going. One the other hand, it seems many owners at your resort have the goal of getting out, even if this means the resort will eventually fail. (If your resort has few owners who want out, then offering to take deedbacks would not be a problem, since there wouldn't be many deedbacks.)
So how do we define "many" owners? A simple majority? A super majority? Those that pay vs those that don't? At the vast majority of resorts, even those in serious trouble, usually the majority (as in 70%+) are paying thus it has to be assumed they want the resort to continue to exist. Fair?
So, it appears your interests (goals) may differ from the interests of many owners at your resort. This is a serious problem, because the role of an HOA Board is to represent the owners' interests. And this means trying to represent the interests of all owners -- including those who want out.
My interests from day one on an HOA Board was to make the resort all it could be for the absolute minimum reasonable amount possible. When I started I never realized how important resale could be as I was still a relative newbie assuming that roughly 50% or more of the purchase price would be the norm for resales. And in fact for nearly a decade that was the case. It all changed 6-8 years ago and is still in flux. The lack of a stable and predictable resale market hurts everyone even the finest, top name resorts.
Naturally every owner's needs must be considered. And those looking to sell must be helped. But they cannot be guaranteed a resale on their timeline. It cannot be a given or it will grow out of control. Think it through and you'll realize why. (Hint: Even those who have no desire to sell start considering it once fees rise due to deed backs which become unpaid fees which are picked up by the remaining owners. Now they suddenly see a reason to "get out" - they are guaranteed that so they go, more unpaid, more fees.....).
I know that you are very dedicated to your resorts, but in your posts I don't see any concern for the owners who want out. Instead, I see insults -- that such owners are too "lazy" to find someone to take their week. If the HOA can't find people to take the weeks, how can you expect individual owners to find someone? The HOA has many lists of people who might want to buy a week, or another week, at the resort: A list of all the owners, a list of everyone who has exchanged into the resort, a list of everyone who has rented from the resort -- individual owners have access to little or none of this. An HOA also can institute day use and then advertise day use to people in the local area, and can put up signs at the resort saying weeks are available.
Without (I hope) sounding like a know-it-all or whatever term you may wish to use here is a prime example of those not dealing with an operation directly get the wrong impression. It only takes a few emails, phone calls or personal contacts with owners who really need to sell (or at least sure have a very convincing story that they do) to know that not every request for a deed back is a lazy bum that picked up a resale for a dollar, used the free prepaid fees and now wants to turn it in free. Far from it. Most are long term owners who, when you look at the records, bought a decade or more back, usually at retail and may have thought all these years they had an appreciating asset. Not everyone is TUG savvy.
I can say with 100% conviction that the Board's I serve on, and myself personally, feel the pain of these owners. It is often heartbreaking to tell them we have no way to sell the ownership that they don't also have. We must put the burden on them to find that buyer as if we don't the burden falls on all the other owners - it would be THEM if they aren't successful at a sale - with even higher fees. The vast majority get it and agree they will work with us to find a buyer. Yes, work with the Association as we do not stand in the way of a resale and are ready and willing to do anything and everything we can short of taking on the fees to get a buyer for each and every ownership. It is to everyone's advantage to do so.
We set up free listings, we offer lists of resales to anyone that ask's (we cannot approach them - the sales presence on site prohibits that) and recently we contracted with a bonded, licensed reseller (no up front fees of any kind) to actively market the ownerships at off site locations. We are doing everything we can think of to create a market and sell the now unneeded ownerships to new owners. We have held raffles to give away ownerships, advertised in our newsletters of the great values available to current owners and their friends & families. We have moved many many ownerships using those methods, eBay, TUG and other sites. There is only so much we can do.
And also remember that a benefit to one owner has to be offered to all. So if we say that a paid up ownership can be turned in then every owner has that same opportunity. Who pays for the last one? If so many want out why not hold the vote to terminate the resort? That makes far more sense than a slow, inevitable death by some individuals getting out for free while others get stuck with the bills until they too finally give up. That's why there are methods to terminate a resort if the time comes.
I understand that many HOAs can not legally sell units (especially to non-owners), but there's nothing stopping resorts from compiling a list of owners who want to give units away, and then sending out mailings to anyone who might want a week, informing them of the existence of the free weeks and giving the contact information of owners who want to give a week away.
As mentioned above all of that & more has been done & is being done. What if those methods cannot move the amount of annual "churn" of owners we see? Not even Marriott when they handle owner resales can guarantee an owner the time will sell within XXX years. They have to hang in & pay until a buyer is found. It can be years literally. All we ask is that the owner remain until best efforts of everyone finds a taker for that time. We don't set a minimum, we don't put up roadblocks we just want a new owner in hand (a sale or gift or whatever). Not an noncollectable black hole of additional expense to foreclose. That is never our desire although it sometimes comes to that.
If a resort has 500 owners who want out of their week, which makes more sense: the resort looks for people to take some weeks, or each of those 500 owners each has to "reinvent the wheel" and research how to get rid of a timeshare (while having no access to the guests at the resort, who are most likely to want to buy a week)?
The idea that "it's not the HOAs job to find new owners" makes no sense to me. The HOA's job is to represent the owners' interests. If many owners want out, then that is their interest and it is the HOA's job to help them. I would also argue that it is cost-effective for an HOA to spend money on finding new owners because this helps avoid defaults. (Depending on resort size, this could take the form of hiring a real estate agent to work on-site, spending money on mailings, having an office staffperson whose job is to give advice to owners who want to sell, etc.)
Spend money to find new owners? How? With a sales force? We would do it in a heartbeat if we could - we cannot sell on site. We have tried to find outside resellers and recently did, but it isn't easy if you cannot actively sell to those staying at the resort - the amount of sell through is low compared to the inventory available. There is no magic bullet to make buyers line up for ownerships no matter how low fees may be, how nice the area / resorts are - there are far more timeshares for sale than there are buyers. Period.
I don't like the anti-HOA Board tone of this thread. I think timeshare owners need to keep in mind that Board members are almost always volunteers, and are doing their work because they truly care about the resort. However, when a prominent HOA Board member starts talking about "tiny owners" and "lazy owners," it fans the flames of anti-HOA sentiment.
More than anything else it is that "tone" of blame the HOA/ Board that makes me see red. I'm sure there are Boards / Associations / Managements that do not do the right thing and need to be prodded or worse. (In fact I know of some). But there are those that are doing all they can and they still cannot, in the course of meeting the 1st commandment of HOA existence "Do that only which is in the best interest of the Owners" take on unwanted inventory and force the costs onto owners that neither want it nor can afford it. They are not coldhearted bastards that take glee in making an owner squirm when an overdue notice is sent. They do understand that a vast majority of owners will be rightfully outraged if their fees rise by $10 or more next year because the Board acted to bail out the small amount of owners who desired (and that includes those that TRULY TRULY need it) to be free of the obligation.
It is not black and white, good or bad, right or wrong - it is a decision that each resort must seriously look at and act to the very best way they can to help every owner. As you say we Board members serve because we want to see our resorts thrive and our owners happy. We do it for free. We didn't plan on being sales groups and in fact are often prohibited from offering mass amounts of resales.
If that makes me or the resorts I work with heartless and blind to those looking to sell I guess that's how it is. I don't see it that way but everyone is free to take their own stance. The owners I meet each year at the Annual Meetings seem to be OK with our approach and ultimately it those owners, not the BBS community at large, that we Board members and management answer to.
Is this good for another 300 replies?