As we head into the busy season across Europe there will be people who get delayed and annoying as that can be, there are some very consumer friendly regulations to deal with this. See below for an example, in the event that you get delayed
My recent scenario was a 7hr delay at a Spanish airport for a flight costing less than EUR400 return for 2 people. As ever, information was sparse airside, and text messages from the airline did little to inform. After about 5hrs we go info on where to get vouchers for food (Right to Care) with a total value of EUR35 for 2 people. Some restrictions on where they could be used but useful so we got snacks that we could eat on the aircraft rather than buy onboard.
On returning home we got an email from the airline offering an e-Voucher for EUR120 each and referencing the wrong airport, which made me concerned that it was fraud. I logged onto the airline account and followed the process for making a delay compensation claim, where they set out the info below. In the claim I requested the sum required under regulations provided as a refund not as an eVoucher. That was processed within 48hrs, resulting in a refund that was greater than the cost of the flights, and we didn't need to get dinner when we got home!!!
No need for fuss or drama, just used the process that exists and got the result.
My recent scenario was a 7hr delay at a Spanish airport for a flight costing less than EUR400 return for 2 people. As ever, information was sparse airside, and text messages from the airline did little to inform. After about 5hrs we go info on where to get vouchers for food (Right to Care) with a total value of EUR35 for 2 people. Some restrictions on where they could be used but useful so we got snacks that we could eat on the aircraft rather than buy onboard.
On returning home we got an email from the airline offering an e-Voucher for EUR120 each and referencing the wrong airport, which made me concerned that it was fraud. I logged onto the airline account and followed the process for making a delay compensation claim, where they set out the info below. In the claim I requested the sum required under regulations provided as a refund not as an eVoucher. That was processed within 48hrs, resulting in a refund that was greater than the cost of the flights, and we didn't need to get dinner when we got home!!!
No need for fuss or drama, just used the process that exists and got the result.
