Elite Night Credit on Vistana Stays

[m61376]

Is there a way to add a II exchange for the Westin Lagunamar to my Marriott account online? I've already merged my accounts, but when I look up the stay using the II reservation number it can't find it.

 

[dioxide45]

Is there a way to add a II exchange for the Westin Lagunamar to my Marriott account online? I've already merged my accounts, but when I look up the stay using the II reservation number it can't find it.

Not that I am aware of. The problem with Vistana confirmations or exchanges is that they don't include the Marriott confirmation number.

 

[DavidnRobin]

Our 1st week at WKORV showed up as a 7 nite stay. It took about 10 days to show.

Spoke too soon. The 7-nite stay credited to my account was for our 2nd week that was a SO stay.
Our 1st week was not credited - this was a HomeResort stay.

I called and tried to get the 1st week credited - we shall see...
The nice woman on phone seemed to have issues adding it.

 

[YYJMSP]

Spoke too soon. The 7-nite stay credited to my account was for our 2nd week that was a SO stay.
Our 1st week was not credited - this was a HomeResort stay.

I called and tried to get the 1st week credited - we shall see...
The nice woman on phone seemed to have issues adding it.

We had back-to-back Home Resort and SO stays at WKORV in Aug (both check-outs post merger date), and they all posted fine.

 

[DavidnRobin]

We had back-to-back Home Resort and SO stays at WKORV in Aug (both check-outs post merger date), and they all posted fine.

Mine did not, and they had exact same SPG account number associated with the stays.
I was told to send folio to research@starwoodhotels.com
They seem to have a large backlog and response email said it could take more than 10 business days to respond.

 

[dioxide45]

Spoke too soon. The 7-nite stay credited to my account was for our 2nd week that was a SO stay.
Our 1st week was not credited - this was a HomeResort stay.

I called and tried to get the 1st week credited - we shall see...
The nice woman on phone seemed to have issues adding it.

You can open a missing stay request online. Easier than a phone call.

 

[DavidnRobin]

You can open a missing stay request online. Easier than a phone call.

Thanks.
That must be on their website - I couldn’t find on App.
I sent my folios to them - I am in no hurry. It was just that my 2nd stay showed up so quickly, and they had my number from first stay (which didn’t show up).
It will be interesting to see how quickly this gets resolved.

 

[DavidnRobin]

Thanks.
That must be on their website - I couldn’t find on App.
I sent my folios to them - I am in no hurry. It was just that my 2nd stay showed up so quickly, and they had my number from first stay (which didn’t show up).
It will be interesting to see how quickly this gets resolved.

My 7-nite stay credit showed up for our 1st week (HomeResort) stay.


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[jimwu921]

Is anyone aware of how the Marriott/SPG elite qualification credits work for rentals?

Would the elite credit revert back to the owner if added to the reservation in advance? Or would the renter be able to add their name at check-in for the credit? Or would this benefit be lost all together in the case of a rental?

I am curious about this too. I guess if the reservation still shows up in the account and you will get credits?

 

[m61376]

Not that I am aware of. The problem with Vistana confirmations or exchanges is that they don't include the Marriott confirmation number.

so giving them the MR number at check=in is the way to get credit I'm assuming? Or something else?

 

[dioxide45]

so giving them the MR number at check=in is the way to get credit I'm assuming? Or something else?

Yes, that gives you the best chance, but no guaranty. I had to request a missing stay for a Vistana Villages stay last month and finally got credit for one of them, but they never posted the other. Have to email them again. Customer service is the pits.

 

[NJDave]

I am staying at a Vistana timeshare for a week and a Marriott hotel for one night during that same week. Should I get credit for both stays (Vistana and Marriott). I know that if you book multiple rooms at the same hotel, you don't get credits for two nights. I was wondering if I would get credit when its two different hotels. Anyone have experience with this?

 

[dioxide45]

I am staying at a Vistana timeshare for a week and a Marriott hotel for one night during that same week. Should I get credit for both stays (Vistana and Marriott). I know that if you book multiple rooms at the same hotel, you don't get credits for two nights. I was wondering if I would get credit when its two different hotels. Anyone have experience with this?

Based on the rules, you shouldn't, but then you might just get eight nights credit. If you don't get the one night, then you can't really complain.

 

[Negma]

My 11 night stay at WKORVN showed up today, 2 days after getting home.

 

[NJDave]

Has anyone received credit for a stay at Atlantis Harborside? It's been 2 weeks since our stay ended but no credit has posted.

I finally called Vistana to find out about Harborside stays. I was told that since Harborside is not affiliated with Sheraton, I would not receive credits. This is consistent with credit card charges. SPG charges at Harborside did not qualify for the bonus Sheraton points for any of our four times staying there. The rep said there are three such resorts. Another one was Vistana Beach Club but she could remember the last one.

 

[dioxide45]

I finally called Vistana to find out about Harborside stays. I was told that since Harborside is not affiliated with Sheraton, I would not receive credits. This is consistent with credit card charges. SPG charges at Harborside did not qualify for the bonus Sheraton points for any of our four times staying there. The rep said there are three such resorts. Another one was Vistana Beach Club but she could remember the last one.

Perhaps it was Lakeside Terrace, but didn't it recently get the Sheraton brand attached?

 

[blondietink]

How long should I have to wait to see Elite night credits for our SVV stay? We checked out on Sunday Oct. 28th and nothing is showing up yet.

 

[YYJMSP]

How long should I have to wait to see Elite night credits for our SVV stay? We checked out on Sunday Oct. 28th and nothing is showing up yet.

i think you are supposed to allow 10 days before they will look into missing stays

 

[DavidnRobin]

Stayed at JW Marriott (Essex a House) in NYC last week for 5 nites on SPs converted to MRPs.
Nites showed in 3 days to my SPG and Marriott accounts.
Now at 19 days since early Sept.


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[dioxide45]

How long should I have to wait to see Elite night credits for our SVV stay? We checked out on Sunday Oct. 28th and nothing is showing up yet.

I had to open missing stay requests for two SVV stays from September. We also checked out of SVV on the 23rd and our nights haven't posted yet. I will have to open another missing stay request. So far SVV is batting .000 for posting our stays.

 

[blondietink]

Ok thanks. I will wait 10 days and then request if they are still missing.

Seems like they missed the memo that they are now part of Marriott since they tried to offer us Starpoints for an Owner' Update.

 

[Naniac]

I made a Lakeside Terrace home resort reservation a few days ago and was surprised (and pleased) to find the reservation showing in my Marriott app. The stay isn’t until next summer, but as it’s showing up as a reservation in my app, I’m hoping I will get the elite night credits.

 

[YYJMSP]

Ok thanks. I will wait 10 days and then request if they are still missing.

Seems like they missed the memo that they are now part of Marriott since they tried to offer us Starpoints for an Owner' Update.

I find a lot of the printed materials and signs still refer to SPG and Starpoints. unfortunately, I've found post merger that the bonus points number stays the same but you are getting new points currency instead, so basically only 33% of the expected value...

 

[CalGalTraveler]

Stayed at JW Marriott (Essex a House) in NYC last week for 5 nites on SPs converted to MRPs.
Nites showed in 3 days to my SPG and Marriott accounts.
Now at 19 days since early Sept.


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Small world! We were also in NYC last week staying at our Hilton West 57 timeshare which is one block behind the Essex House. Below is a view of Central Park from our room with the Essex House just on the left. Essex House must have nice views of the park and city.

 

[dss]

Seriously? They are still offering the legacy SPG amount for Owners Update? That makes zero sense.