DRI wins court ruling against Exit company Timeshare Compliance / Resort Advisory Group

[RX8]

Surprisingly, both Resort Advisory Group and Timeshare Compliance are BBB Accredited businesses with A ratings.

Pandora Marketing LLC | Better Business Bureau® Profile

This organization is not BBB accredited. Marketing Consultant in Aliso Viejo, CA. See BBB rating, reviews, complaints, & more.

www.bbb.org

Resort Advisory Group | BBB Business Profile | Better Business Bureau

Not BBB Accredited. Timeshare Advocates in Irvine, CA. See BBB rating, reviews, complaints, and more.

www.bbb.org

The article you posted today states that the two companies found liable are Intermarketing Media, LLC (Resort Advisory Group) and Pandora Servicing, LLC. Pandora Servicing, LLC is a related company to Pandora Marketing, LLC (which is Timeshare Compliance). The original lawsuit listed Intermarketing Media, LLC and Pandora Marketing, LLC so it is possible that the article today may be mistaken. At any rate, they are all related companies anyway and the BBB should know about it. I sent an email to the California BBB advising them of the judgement. I also made them aware of a potential outstanding Bankruptcy filing by Pandora Marketing, LLC. This BK is not listed on the BBB profile. Just an FYI @STLBBB

Case number: 2:24-bk-20022 - Pandora Marketing LLC - Wyoming Bankruptcy Court

Case number: 2:24-bk-20022 - Pandora Marketing LLC - Wyoming Bankruptcy Court

www.inforuptcy.com

UPDATE: About ten days ago I had notified the BBB about the $16M judgment, the bankruptcy filing on Timeshare Compliance and the fact that the physical address for the Resort Advisory Group, as listed on the company's website and the BBB, is vacant and listed for rent. None of these were reflected on their BBB profiles.

Things move SLOWLY. However, today Timeshare Compliance's BBB profile has been updated with an alert about their Chapter 11 BK filing. Nothing about the $16M judgment or the fact that Resort Advisory Group is no longer at their listed address. Hopefully, they are investigating these other concerns. In the meantime, both companies still are BBB accredited with A ratings.

Pandora Marketing LLC | Better Business Bureau® Profile

This organization is not BBB accredited. Marketing Consultant in Aliso Viejo, CA. See BBB rating, reviews, complaints, & more.

www.bbb.org

 

[pedro47]

I wonder how many developers and major hotels corporations contribute to judges campaigns in state of Florida and South Carolina?

 

[pedro47]

Question if Wesley Financial is so bad why are they still allow to advertise with AARP and AAA?

Big Money.

 

[RX8]

UPDATE: About ten days ago I had notified the BBB about the $16M judgment, the bankruptcy filing on Timeshare Compliance and the fact that the physical address for the Resort Advisory Group, as listed on the company's website and the BBB, is vacant and listed for rent. None of these were reflected on their BBB profiles.

Things move SLOWLY. However, today Timeshare Compliance's BBB profile has been updated with an alert about their Chapter 11 BK filing. Nothing about the $16M judgment or the fact that Resort Advisory Group is no longer at their listed address. Hopefully, they are investigating these other concerns. In the meantime, both companies still are BBB accredited with A ratings.

Pandora Marketing LLC | Better Business Bureau® Profile

This organization is not BBB accredited. Marketing Consultant in Aliso Viejo, CA. See BBB rating, reviews, complaints, & more.

www.bbb.org

Another update:

The BBB has again updated the profile for Timeshare Compliance. The profile mentions the bankruptcy, includes a new alert that the company is out of business and is now rated "NR" instead of accredited with an A rating.

I am frustrated because Resort Advisory Group is still BBB accredited with an A rating. It has been weeks since I sent the emails to the BBB. While it is good to see that Timeshare Compliance has been updated there is still no mention of Resort Advisory Group's $16M judgment or the fact that their physical address is empty and for rent. I just chatted with the BBB. I pointed out that I had sent two previous emails about Timeshare Compliance and Resort Advisory Group. I stated that Resort Advisory Group warrants a review, especially being BBB accredited, because of the $16M judgment, the vacant address and the fact that they are related to Timeshare Compliance who filed BK and is now out of business. I was told it would be forwarded to the proper department. Time will tell.

 

[Arusso]

Another update:

The BBB has again updated the profile for Timeshare Compliance. The profile mentions the bankruptcy, includes a new alert that the company is out of business and is now rated "NR" instead of accredited with an A rating.

I am frustrated because Resort Advisory Group is still BBB accredited with an A rating. It has been weeks since I sent the emails to the BBB. While it is good to see that Timeshare Compliance has been updated there is still no mention of Resort Advisory Group's $16M judgment or the fact that their physical address is empty and for rent. I just chatted with the BBB. I pointed out that I had sent two previous emails about Timeshare Compliance and Resort Advisory Group. I stated that Resort Advisory Group warrants a review, especially being BBB accredited, because of the $16M judgment, the vacant address and the fact that they are related to Timeshare Compliance who filed BK and is now out of business. I was told it would be forwarded to the proper department. Time will tell.

Unfortunately, both government and consumer advocacy agencies yet again fail to protect consumers from nefarious operators. Over the past couple of weeks the very front-and-center exit company, the Wesley Financial Group, appears to be recasting its message by altering the message in the ads which are ubiquitous on broadcast radio stations and on SiriusXM. I wonder if this will have any effect?

 

[pedro47]

What are the names of the government and consumer advocacy agencies that are supposably protecting timeshare consumers ? They are a Joke. IMHO

 

[Arusso]

What are the names of the government and consumer advocacy agencies that are supposably protecting consumers ? They are a Joke. IMHO

Yes sir. As a retired physician who has dealt with many 3-letter government agencies, the focus of late is inconsistent with government supervision of industries that affect the health and welfare of the public. In fact, the government agencies themselves are often purveyors of misleading information. I could go on for pages. But, I'm considerate. Suffice it to say a total overhaul is in order. Actually, I would prescribe an enema!

 

[RX8]

Update

This is SO frustrating. As I posted previously in this thread, I had notified the California BBB multiple times about both Resort Advisory Group and Timeshare Compliance. After bringing to their attention the bankruptcy filing, the $16M judgement, and that their physical addresses were empty and for lease, it appeared that maybe we were making some headway as an alert popped up about the bankruptcy on the BBB profile of Pandora Marketing LLC dba Timeshare Compliance. The BBB also added an alert that they were out of business, removed the accreditation and changed the rating to NR. However, there was, and still is, nothing to indicate that the BBB opened an investigation of Resort Advisory Group. Last week, I emailed the BBB again about Resort Advisory Group, mentioning my previous attempts, and providing them with new information that their website was now inactive. I asked again, begged almost, that they investigate Resort Advisory Group, a BBB accredited business.

After I had sent this new information to the BBB about Resort Advisory Group, I took another look at Timeshare Compliance's BBB profile. To my surprise, there are no longer any alerts at Timeshare Compliance. They are no longer BBB accredited but they are A+ rated and have a new address (virtual office). So, what happened? It appears that the BBB allowed Timeshare Compliance, a DBA of Pandora Marketing, LLC, to be removed from Pandora Marketing, LLC and attach themselves to Savi Collaborative LLC. This, despite from all appearances, Pandora Marketing's only business was Timeshare Compliance. In a self-published article a month after the bankruptcy, Pandora Marketing, LLC described themselves as a leading timeshare contract resolution marketing company. They even blamed the bankruptcy filing on the timeshare developers. By allowing Timeshare Compliance to switch to another legal entity, they are essentially getting a clean slate with no bankruptcy filing alert and an A+ rating (although the 65 complaints passed to the new BBB profile). This is no different than a company called Scamming You, LLC DBA Expert Exit that has a BBB profile under that name and one day, Scamming You, LLC gets sued by the Attorney General for fraudulent timeshare activities. The BBB then allows Expert Exit to move from Scamming You, LLC to Loving You, LLC. That is deceitful to the consumer who may be misled to think this is a reputable company.

Despite my multiple attempts since August to bring these concerns to the BBB, Intermarketing Media, LLC DBA Resort Advisory Group remains BBB accredited with an A- rating. No mention of the $16M judgement (not to mention another recent judgment to pay an additional $1.5M in legal fees to the other party), no mention of their empty physical location and no mention of the fact that they no longer have a website. All indicators are that they are out of business and likely took people's money as they closed the doors. Yet here they are today BBB accredited. Worse of all, Timeshare Compliance has a clean slate. They have been separated from the bankruptcy that they were the sole cause of and allowed to continue to operate with no alerts and an A+ rating.

Resort Advisory Group | BBB Business Profile | Better Business Bureau

Not BBB Accredited. Timeshare Advocates in Irvine, CA. See BBB rating, reviews, complaints, and more.

www.bbb.org

Pandora Marketing LLC | BBB Business Profile | Better Business Bureau

Not BBB Accredited. Marketing Consultant in Aliso Viejo, CA. See BBB rating, reviews, complaints, and more.

www.bbb.org

Timeshare Compliance | BBB Business Profile | Better Business Bureau

Not BBB Accredited. Timeshare Advocates in Irvine, CA. See BBB rating, reviews, complaints, and more.

www.bbb.org

- Pandora Marketing LLC Continues to Serve Customers During Voluntary Chapter 11 Reorganization -

/PRNewswire/ -- Pandora Marketing, LLC, a leading timeshare contract resolution marketing company, entered into Chapter 11 Reorganization on January 31, 2024...

www.prnewswire.com

 

[pedro47]

RX8, some companies chance their names and used a new P.O. Box address to received an A+ Rating from BBB. Plus, they will apply for a new federal and state ID numbers. They also, will appoint their spouse or another family member to be the new CEO of the new company.

This is a factual statement.

 

[Arusso]

RX8, some companies chance their names and used a new P.O. Box address to received an A+ Rating from BBB. Plus, they will apply for a new federal and state ID numbers. They also, will appoint their spouse or another family member to be the new CEO of the new company.

This is a factual statement.

What these companies are doing is legal, but, knowing such business activity is happening all the time with many companies in the service sector, the BBB should be doing their due diligence to protect the consumer. Why do we even need the BBB when consumers are expected to become investigative reporters to avoid being scammed?

 

[Arusso]

Update

This is SO frustrating. As I posted previously in this thread, I had notified the California BBB multiple times about both Resort Advisory Group and Timeshare Compliance. After bringing to their attention the bankruptcy filing, the $16M judgement, and that their physical addresses were empty and for lease, it appeared that maybe we were making some headway as an alert popped up about the bankruptcy on the BBB profile of Pandora Marketing LLC dba Timeshare Compliance. The BBB also added an alert that they were out of business, removed the accreditation and changed the rating to NR. However, there was, and still is, nothing to indicate that the BBB opened an investigation of Resort Advisory Group. Last week, I emailed the BBB again about Resort Advisory Group, mentioning my previous attempts, and providing them with new information that their website was now inactive. I asked again, begged almost, that they investigate Resort Advisory Group, a BBB accredited business.

After I had sent this new information to the BBB about Resort Advisory Group, I took another look at Timeshare Compliance's BBB profile. To my surprise, there are no longer any alerts at Timeshare Compliance. They are no longer BBB accredited but they are A+ rated and have a new address (virtual office). So, what happened? It appears that the BBB allowed Timeshare Compliance, a DBA of Pandora Marketing, LLC, to be removed from Pandora Marketing, LLC and attach themselves to Savi Collaborative LLC. This, despite from all appearances, Pandora Marketing's only business was Timeshare Compliance. In a self-published article a month after the bankruptcy, Pandora Marketing, LLC described themselves as a leading timeshare contract resolution marketing company. They even blamed the bankruptcy filing on the timeshare developers. By allowing Timeshare Compliance to switch to another legal entity, they are essentially getting a clean slate with no bankruptcy filing alert and an A+ rating (although the 65 complaints passed to the new BBB profile). This is no different than a company called Scamming You, LLC DBA Expert Exit that has a BBB profile under that name and one day, Scamming You, LLC gets sued by the Attorney General for fraudulent timeshare activities. The BBB then allows Expert Exit to move from Scamming You, LLC to Loving You, LLC. That is deceitful to the consumer who may be misled to think this is a reputable company.

Despite my multiple attempts since August to bring these concerns to the BBB, Intermarketing Media, LLC DBA Resort Advisory Group remains BBB accredited with an A- rating. No mention of the $16M judgement (not to mention another recent judgment to pay an additional $1.5M in legal fees to the other party), no mention of their empty physical location and no mention of the fact that they no longer have a website. All indicators are that they are out of business and likely took people's money as they closed the doors. Yet here they are today BBB accredited. Worse of all, Timeshare Compliance has a clean slate. They have been separated from the bankruptcy that they were the sole cause of and allowed to continue to operate with no alerts and an A+ rating.

Resort Advisory Group | BBB Business Profile | Better Business Bureau

Not BBB Accredited. Timeshare Advocates in Irvine, CA. See BBB rating, reviews, complaints, and more.

www.bbb.org

Pandora Marketing LLC | BBB Business Profile | Better Business Bureau

Not BBB Accredited. Marketing Consultant in Aliso Viejo, CA. See BBB rating, reviews, complaints, and more.

www.bbb.org

Timeshare Compliance | BBB Business Profile | Better Business Bureau

Not BBB Accredited. Timeshare Advocates in Irvine, CA. See BBB rating, reviews, complaints, and more.

www.bbb.org

- Pandora Marketing LLC Continues to Serve Customers During Voluntary Chapter 11 Reorganization -

/PRNewswire/ -- Pandora Marketing, LLC, a leading timeshare contract resolution marketing company, entered into Chapter 11 Reorganization on January 31, 2024...

www.prnewswire.com

Great investigative reporting ! Clarly, the BBB is not sophisticated enough to protect consumers.

 

[dioxide45]

Update

This is SO frustrating. As I posted previously in this thread, I had notified the California BBB multiple times about both Resort Advisory Group and Timeshare Compliance. After bringing to their attention the bankruptcy filing, the $16M judgement, and that their physical addresses were empty and for lease, it appeared that maybe we were making some headway as an alert popped up about the bankruptcy on the BBB profile of Pandora Marketing LLC dba Timeshare Compliance. The BBB also added an alert that they were out of business, removed the accreditation and changed the rating to NR. However, there was, and still is, nothing to indicate that the BBB opened an investigation of Resort Advisory Group. Last week, I emailed the BBB again about Resort Advisory Group, mentioning my previous attempts, and providing them with new information that their website was now inactive. I asked again, begged almost, that they investigate Resort Advisory Group, a BBB accredited business.

After I had sent this new information to the BBB about Resort Advisory Group, I took another look at Timeshare Compliance's BBB profile. To my surprise, there are no longer any alerts at Timeshare Compliance. They are no longer BBB accredited but they are A+ rated and have a new address (virtual office). So, what happened? It appears that the BBB allowed Timeshare Compliance, a DBA of Pandora Marketing, LLC, to be removed from Pandora Marketing, LLC and attach themselves to Savi Collaborative LLC. This, despite from all appearances, Pandora Marketing's only business was Timeshare Compliance. In a self-published article a month after the bankruptcy, Pandora Marketing, LLC described themselves as a leading timeshare contract resolution marketing company. They even blamed the bankruptcy filing on the timeshare developers. By allowing Timeshare Compliance to switch to another legal entity, they are essentially getting a clean slate with no bankruptcy filing alert and an A+ rating (although the 65 complaints passed to the new BBB profile). This is no different than a company called Scamming You, LLC DBA Expert Exit that has a BBB profile under that name and one day, Scamming You, LLC gets sued by the Attorney General for fraudulent timeshare activities. The BBB then allows Expert Exit to move from Scamming You, LLC to Loving You, LLC. That is deceitful to the consumer who may be misled to think this is a reputable company.

Despite my multiple attempts since August to bring these concerns to the BBB, Intermarketing Media, LLC DBA Resort Advisory Group remains BBB accredited with an A- rating. No mention of the $16M judgement (not to mention another recent judgment to pay an additional $1.5M in legal fees to the other party), no mention of their empty physical location and no mention of the fact that they no longer have a website. All indicators are that they are out of business and likely took people's money as they closed the doors. Yet here they are today BBB accredited. Worse of all, Timeshare Compliance has a clean slate. They have been separated from the bankruptcy that they were the sole cause of and allowed to continue to operate with no alerts and an A+ rating.

Resort Advisory Group | BBB Business Profile | Better Business Bureau

Not BBB Accredited. Timeshare Advocates in Irvine, CA. See BBB rating, reviews, complaints, and more.

www.bbb.org

Pandora Marketing LLC | BBB Business Profile | Better Business Bureau

Not BBB Accredited. Marketing Consultant in Aliso Viejo, CA. See BBB rating, reviews, complaints, and more.

www.bbb.org

Timeshare Compliance | BBB Business Profile | Better Business Bureau

Not BBB Accredited. Timeshare Advocates in Irvine, CA. See BBB rating, reviews, complaints, and more.

www.bbb.org

- Pandora Marketing LLC Continues to Serve Customers During Voluntary Chapter 11 Reorganization -

/PRNewswire/ -- Pandora Marketing, LLC, a leading timeshare contract resolution marketing company, entered into Chapter 11 Reorganization on January 31, 2024...

www.prnewswire.com

Your efforts certainly don't go unnoticed. I just wish the BBB was better at things than they are. Do you think it is incompetence on their part or is it being complicit?

 

[RX8]

Your efforts certainly don't go unnoticed. I just wish the BBB was better at things than they are. Do you think it is incompetence on their part or is it being complicit?

To answer your question, I do not know. I'd be lying if I said that the thought of complicity never crossed my mind. How many contacts should it take to get action? I am aware though that the BBB may be cautious when receiving e-mails from people who are not customers of the company. I wouldn't be surprised if some people have lied to the BBB about their competition hoping to lower their rating. I had sent a different BBB an e-mail about another exit company that had blatant lies on their website. That BBB looked at my LinkedIn profile, so I know they got my e-mail (I got a notice from LinkedIn). I never ask the BBB to take my word, I always request that THEY open an investigation. The facts are there if they just did a proper investigation.

In regard to the BBB that looked at my profile, the exit company was Encore Law, Inc. and their BBB profile (and Encore Law's website), reflected that they had been in business since 2007. The facts are that their Texas corporation was established in 2023. Their self-promotion articles also date to 2023. It is clear that they didn't exist prior to 2023. The other major concern, and there were others, is that their main office is in Tennessee, but there is no legal entity by the name of Encore Law, Inc. operating in the state of Tennessee (they should have at a minimum a Tennessee foreign entity filing linking back to the Texas corporation). I sent the concerns to the BBB and that is when they looked at my LinkedIn profile. I should add that no one from any of the BBBs that I have contacted have replied to me. That is fine with me, as long as they investigate. Anyways, the Tennessee BBB did investigate and there were some changes made to the company's website (the "founded in 2007" statement was removed") as well as the BBB profile (the business start date was changed to 4/1/2020). That business start date is still incorrect, and I have no idea where they are getting the 4/1/2020 date from as it does not reflect the facts. I should add that Encore Law, Inc., a traveling exit company that is not a law firm despite their name, is BBB accredited with a rating of B+ (they have 16 complaints). With all the lies made by Encore Law, including their start date, there is no doubt in my mind that they are a complete scam. If their true business start date in the BBB profile was 4/3/2023, as reflected with their Texas filing, their BBB rating would likely be lower, and they may not even qualify for BBB accreditation, two things that if in place would likely save a few people from losing thousands of dollars. Not getting satisfaction with the Tennessee BBB, I sent the Tennessee Attorney General a detailed e-mail outlining the concerns about Encore Law. The AG responded to my e-mail with a form letter acknowledging the receipt of my concerns. Below is the thread about Encore Law.

Attended a presentation by Timeshare Exit Company Encore Law

I will try to give away but if I don’t have any takers, and if the resort don’t want it back, ( in the website they said that they don’t) can my mom take over the contract and then defaulting I know sound bad but he give the idea on how get of this situation as soon as possible I went to a...

tugbbs.com

Important to add - if all BBBs were run like the Missouri BBB, we would be in a much better position. I have PM'd STLBBB multiple times with questions, and he has always provided me with insight and direction.

 

[TUGBrian]

If all BBBs were run like the Missouri BBB, we would be in a much better position. I have PM'd STLBBB multiple times with questions, and he has always provided me with insight and direction.

this

it still blows my mind that there are so many different "actual" bbb's out there, and none appear to talk to each other.

 

[RX8]

Update

After trying to notify the BBB about Resort Advisory Group and Timeshare Compliance for months through direct emails, web chatting, Facebook messaging, and the “contact us” at their website, and not receiving any acknowledgment whatsoever, I finally made some headway. I sent an email to the interim BBB CEO and within a few days I received a reply from a Legal and Operational Standards Analyst and also from a VP of Operations.

It was stated in the reply that they only report on actions issued by Government agencies and since the $16M judgement was a civil case they would not include that information. They continued by stating that they are conducting a current review of both businesses to ensure they are reporting current and accurate information. Following this email, Resort Advisory Group’s BBB profile stated that it was under review. Today, it has been updated to reflect that Resort Advisory Group is reported to be out of business and the BBB accreditation and A rating have been removed. So far, Timeshare Compliance’s BBB profile shows no changes but for the consumers sake I appreciate the small victory with Resort Advisory Group.

Resort Advisory Group | BBB Business Profile | Better Business Bureau

Not BBB Accredited. Timeshare Advocates in Irvine, CA. See BBB rating, reviews, complaints, and more.

www.bbb.org

 

[TUGBrian]

that is wild the bbb would ignore a 16 million dollar judgement due to some ridiculous technicality.

 

[RX8]

that is wild the bbb would ignore a 16 million dollar judgement due to some ridiculous technicality.

I sent the email string to tug@tug2.net if you are interested in reading it.

 

[TUGBrian]

im appalled that this is some sort of policy vs a completely fabricated excuse to keep companies like this in "good standing"

it would make one think that people are being paid to cover stuff up.

 

[T_R_Oglodyte]

im appalled that this is some sort of policy vs a completely fabricated excuse to keep companies like this in "good standing"

it would make one think that people are being paid to cover stuff up.

Some thoughts (provided by a business owner who has received unsolicited requests from local BBBs to join the BBB):

• BBB chapters exist only because businesses pay fees to be a member of the BBB.
• The primary value of BBB membership is the business ratings. IMNSHO, other purported values of BBB membership are much better accomplished via local Chambers of Commerce and business trade associations.
• Ergo, a primary source of BBB membership is business owners who value a positive BBB rating.
• When the BBB disses a business, if that is a business for whom a positive BBB rating is important, they are driving away a potential revenue source.
• Consequently, it is in BBB's interest to find rationales to not issue a negative BBB rating, to be very restrictive in applying reasons for issuing a negative rating, and to be lenient in allowing businesses to dispute consumer complaints.

Of course, this all means that BBB ratings are totally useless except for the naive who think that BBB ratings have value.

 

[pedro47]

In other words BBB is in it for the Money and not to protect the consumers.

 

[TUGBrian]

I mean, i can get behind some reasonable policies, however to ignore a 16 million dollar lawsuit settlement for scamming people under the claim its a civil vs criminal penalty has to be the most absurd thing ive ever heard.

 

[TUGBrian]

this frustrates me so much, and will be the subject of next weeks TUG video!

its almost like a babylonbee/onion article!

 

[Larry M]

RX8, some companies chance their names and used a new P.O. Box address to received an A+ Rating from BBB. Plus, they will apply for a new federal and state ID numbers. They also, will appoint their spouse or another family member to be the new CEO of the new company.

This is a factual statement.

It takes less than 5 minutes to get a new EIN at https://www.irs.gov/businesses/small-businesses-self-employed/get-an-employer-identification-number

 

[TimeTravelerfromMN]

What are the names of the government and consumer advocacy agencies that are supposably protecting timeshare consumers ? They are a Joke. IMHO

BBB is not a government agency. It is independent. Run by business. It is not reliable and is just a fake for businesses to pretend they are watching things for us. Look up things on G OO Gle and you will get better answers.

 

[TimeTravelerfromMN]

Question if Wesley Financial is so bad why are they still allow to advertise with AARP and AAA?

Big Money.

Wesley charges a fee. People sign up and whether anything happens or not they could care less. Most people will just ignore it and move on. Few complain or timeshares would not exist. Where is AmWay by the way. Took decades for that to fall. Do to laws enacted many timeshares will work with owners to take them back under stress conditions. But there are reputable lawyers that can get you out. I had a lawyer doing another job for me and he got me out for $5. Really. five dollars.