To answer your question, I do not know. I'd be lying if I said that the thought of complicity never crossed my mind. How many contacts should it take to get action? I am aware though that the BBB may be cautious when receiving e-mails from people who are not customers of the company. I wouldn't be surprised if some people have lied to the BBB about their competition hoping to lower their rating. I had sent a different BBB an e-mail about another exit company that had blatant lies on their website. That BBB looked at my LinkedIn profile, so I know they got my e-mail (I got a notice from LinkedIn). I never ask the BBB to take my word, I always request that THEY open an investigation. The facts are there if they just did a proper investigation.
In regard to the BBB that looked at my profile, the exit company was Encore Law, Inc. and their BBB profile (and Encore Law's website), reflected that they had been in business since 2007. The facts are that their Texas corporation was established in 2023. Their self-promotion articles also date to 2023. It is clear that they didn't exist prior to 2023. The other major concern, and there were others, is that their main office is in Tennessee, but there is no legal entity by the name of Encore Law, Inc. operating in the state of Tennessee (they should have at a minimum a Tennessee foreign entity filing linking back to the Texas corporation). I sent the concerns to the BBB and that is when they looked at my LinkedIn profile. I should add that no one from any of the BBBs that I have contacted have replied to me. That is fine with me, as long as they investigate. Anyways, the Tennessee BBB did investigate and there were some changes made to the company's website (the "founded in 2007" statement was removed") as well as the BBB profile (the business start date was changed to 4/1/2020). That business start date is still incorrect, and I have no idea where they are getting the 4/1/2020 date from as it does not reflect the facts. I should add that Encore Law, Inc., a traveling exit company that is not a law firm despite their name, is BBB accredited with a rating of B+ (they have 16 complaints). With all the lies made by Encore Law, including their start date, there is no doubt in my mind that they are a complete scam. If their true business start date in the BBB profile was 4/3/2023, as reflected with their Texas filing, their BBB rating would likely be lower, and they may not even qualify for BBB accreditation, two things that if in place would likely save a few people from losing thousands of dollars. Not getting satisfaction with the Tennessee BBB, I sent the Tennessee Attorney General a detailed e-mail outlining the concerns about Encore Law. The AG responded to my e-mail with a form letter acknowledging the receipt of my concerns. Below is the thread about Encore Law.
I will try to give away but if I don’t have any takers, and if the resort don’t want it back, ( in the website they said that they don’t) can my mom take over the contract and then defaulting I know sound bad but he give the idea on how get of this situation as soon as possible I went to a...
tugbbs.com
Important to add - if all BBBs were run like the Missouri BBB, we would be in a much better position. I have PM'd STLBBB multiple times with questions, and he has always provided me with insight and direction.