Hoping someone can shed some light on this. About 6 months ago I started the transfer of one of my Wyndham contracts. A few weeks ago I received a letter from Wyndham saying the transfer completed. When I tried to log in I got an error saying something wrong with my account so after a month of calling they finally fixed my account. When I was able to log in yesterday I saw that they had removed the points that were in that contract. I had heard Wyndham would not transfer the points if it was too close to use year end, so I was a little surprised, but ok, whatever. Today I asked the new owners if they received the points and they said no, even though Wyndham is making them pay maintenance fees. So Wyndham is taking my points and keeping them. Is this even legal? Has anyone experienced this?
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Did Wyndham steal my points?
- Thread starter thuatplay
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It sure feels wrong, doesn't it? In the time I've been around (15 years or so), the transfer process has morphed into what you are experiencing today. Wyndham doesn't have a clearly defined process, and you'll hear of some challenging Wyndham and receiving those points (most likely your new owners receiving them) - but it's not a guarantee. Wyndham has no accountability, no checks and balances - they taketh and they giveth points as they so desire.
The rule today seems to be if the contracts transfer the 2nd half of the year, the points don't transfer. The original owner forfeits them, the new owner does not receive them. Someone (the old or new owner) is always paying maintenance on them.
If this were happening to me, I'd try to challenge it via an email to michael.brown@wyn.com. When I've had issues, that really require someone (at Wyndham) to understand and possibly assist - that's the best group to reach out to.
The rule today seems to be if the contracts transfer the 2nd half of the year, the points don't transfer. The original owner forfeits them, the new owner does not receive them. Someone (the old or new owner) is always paying maintenance on them.
If this were happening to me, I'd try to challenge it via an email to michael.brown@wyn.com. When I've had issues, that really require someone (at Wyndham) to understand and possibly assist - that's the best group to reach out to.
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This has happened MANY times to me. I tell the new owners of the points to fight Wyndham for the points. I paid for them all year, they take them from me, and then keep them, unless the "buyer" puts on their boxing gloves and fights to get what we paid for all year long.
In a word, it's STEALING.
Here's an experience when selling. The transfer happened in Feb or March (a couple years ago). The new owner did not get points for the current year even though they were taken out of my account. The new owner was told I used them. I provided the transaction history from my account to the new owner and they gave him the points. What d'ya call that?
Me? It shows very poor and inconsistent processes and no checks or balances.
Me? It shows very poor and inconsistent processes and no checks or balances.
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The problem is that within your Club Wyndham account, Club Wyndham doesn't tie the points to specific contracts. So when you sell, they don't know what points were used from what contract. It is just a big bucket of points. They don't do any work to determine who the points belong to upon transfer, nor does it seem that they care. Part of the transfer request should be that the current owner indicates how many points to transfer to the new owner, if any. That would solve the whole issue.
The points transferring to a buyer should be on the estoppel from Wyndham for the contract?
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My experience with the estoppel from our purchase was that it showed the number of points in the current owner's account along with the number of points for the contract. It didn't specify the remaining points associated with the contract being purchased.
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Yes but seller can always use the points during the transfer. Is it ok for wyndham put a freeze on points usage ?? That would be unacceptable. Moreover how does wyndham decide and or allocate points left if seller has multiple contracts and sale is for less than total contracts in the account. If we say wyndham keep track of points at contract level just so that point transfer is easy during sale, that is most likely not worth it
Thanks
That does not appear to be the case in post #1.
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The same thing is happening to me with a new contract. The Executive Case Specialist, Emily, sd “lthough you’re stating that your point allocation is reflecting a use year beginning 2025, you are being billed maintenance fees already- because you do have the opportunity to use those points already. Technically, in 2024 you can ‘borrow’ points from your 2025 use year and apply them to a reservation for this current use year. You can also book already for the following use year. This is why the maintenance fees are billed immediately upon activation of the new points.”
The person I received the points from said they did not use them in 2024 either. So Wyndham keeps the points that we are paying for???
I emailed Michael Brown who referred me to this Emily and I am getting nowhere so far. I am going to keep trying. This is not right.
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This is why I don’t like monthly MF billing. Annual keeps the use years clean. I have no problem putting money into an account monthly to then have what I need when it comes time for the annual payment.
I know a few years back Wyndham was reported to have charged the seller $12/1000 for points if no current use year points were available. Wyndham use to claim they transferred all points if they were available or not to justify the $12/1000.
noreenkate
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Yes Wyndham stole your points- they did it with one of my resales and others they kept do points adjustments for months.
I really wish they weren’t so sleazy about it, we liked everywhere we have stayed I would like to add on but the nonsense doesn’t make it worth it even at eBay prices
I agree with you. That is why I stopped buying. What I don't get is that you think more owners would feel the same and if they did, Wyndham would change. But I have been told here that my assumption is wrong. I assumed that Wyndham would want me to bring new people into the system. But I have been told here, they don't. That they do better with selling to previous owners.
True as that is, what does it have anything to do with Wyndham stealing points?
Do you have a life rather than nitpicking people? I was responding to the post that said they would not buy anymore even with the low e-bay prices.
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The question from @CO skier remains unanswered. What do low eBay prices have to do with Wyndham stealing points? It's not nitpicking, rather a valiant attempt to keep the thread on track.
So sorry you, he and others cannot understand that
I see the slim connection... Wyndham's "shady" (I think many of us can think of a stronger word here) practices cause many to not purchase more points, even at Ebay prices. This post describes just one of their unethical practices.
Fido Chuckwagon
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The two posters you are responding to both make extremely positive contributions to this forum on a near daily basis. I feel it necessary to jump in and let them know that I appreciate those contributions as someone who has used the information posted on these forums to take a lot of great vacations at rock-bottom prices using eBay resale strategies that I learned from this forum.
As to this thread itself. Yeah, the entire resale buying process is annoying. However if you go into it as a buyer knowing that losing the first year’s points if you are in the second half of the user year is just another junk Wyndham fee and/or time your purchase accordingly, I think it’s still worth it.
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They may provide helpful information But Colorado is a nitpicker always looking for an argument. So what if the conversation slightly leads from the title of the threat. That is only a big deal to a nitpicker.
The person was warning people that are considering buying Wyndham that he was no longer buying from them because of the games they play despite the fact he can get them at a very low cost on E-Bay,
Anyone who has a problem with that despite the title of the thread is a nitpicker who likes to argue over BS.
fyi - it is bad manners. "Slightly"?
A lesson to be learned from the internet, with some helpful emphasis added.
Thread Hijacking
When a person starts a posting on a message board, or forum, or Facebook, that others are able to comment on, that original posting and the comments on it are called a thread. A thread hijacking occurs when one or more individuals commenting on the original posting, go off topic, creating a separate conversation. This is rude, and bad internet etiquette. If people want to discuss a different topic, they should start their own thread.Re-read post #15. There is no mention of eBay. There is not the slightest filament of a connection to Wyndham stealing points. It is just a self-centered hijack attempt by someone who wants to discuss how they use their Wyndham ownership.
Nothing wrong with that; it just needs its own thread.
Get a life and stop the whining. Thread hijacking would be if we were discussing Wyndham and then someone starts to discuss the election. Talking about Wyndham stealing points and going slightly off to discuss that is why someone would no longer buy is no big deal except for whiners like you.fyi - it is bad manners. "Slightly"?
A lesson to be learned from the internet, with some helpful emphasis added.
Thread Hijacking
When a person starts a posting on a message board, or forum, or Facebook, that others are able to comment on, that original posting and the comments on it are called a thread. A thread hijacking occurs when one or more individuals commenting on the original posting, go off topic, creating a separate conversation. This is rude, and bad internet etiquette. If people want to discuss a different topic, they should start their own thread.
Just like your definition of commercial, you think your definition of thread hijacking is the right one and everyone else is wrong. But I just think you are a whiner who thinks you are smarter than everyone else and if someone says the sun is yellow you will argue with them about what shade of yellow.
Fortunately for Wyndham, I have ignored you for the past 3.2 years about your definition of commercial and have brought in approx $200,000 to them.
I am sorry. did I upset you going off topic again?
Floridaman76
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I think "steal" may be a bit much, but it seems they are pretty inconsistent with transferring same use year points. Last time I did it I got the entire current year points, and it was only a month and a half before my use year changed over. That was a while ago though.