Could not get unit key until we got the parking pass

[ronandjoan]

My husband checked into Kona Hawaiian Resort, by himself, (I was with my brother who lives here and he had borrowed my brother's car to get to resort. So he did not need a parking pass.)... However they would not give him the key card without him having to go to the parking pass desk, then back to check in desk.
Is this a "new" thing now in the Hawaiian resorts? Anyone else have this happen?

 

[pedro47]

Wow!!!. You are on vacation and this is how the host treat their guests. Customer service rating would be zero (0).

 

[donnaval]

My worst "parking pass" fiasco was at Kona a few years ago. It soured me on the whole resort. I guess they haven't changed.

 

[NHTraveler]

My husband checked into Kona Hawaiian Resort, by himself, (I was with my brother who lives here and he had borrowed my brother's car to get to resort. So he did not need a parking pass.)... However they would not give him the key card without him having to go to the parking pass desk, then back to check in desk.
Is this a "new" thing now in the Hawaiian resorts? Anyone else have this happen?

Stayed at Royal Sea Cliff in 2013. They just gave it to us. Hope the Kona Hawaiian isn't the start of something new.

 

[WinniWoman]

That game is played at a number of resorts. I just either refuse to go to another desk and ask the front desk person to get it for me. Or- I tell them I'll get it another time. Or- I make a big scene with my loud mouth which forces the front desk or manager to get it for me.

At my home resort they know better. They have a note in our records (per my email) not to pull this when I check in.

 

[NHTraveler]

That game is played at a number of resorts. I just either refuse to go to another desk and ask the front desk person to get it for me. Or- I tell them I'll get it another time. Or- I make a big scene with my loud mouth which forces the front desk or manager to get it for me.

At my home resort they know better. They have a note in our records (per my email) not to pull this when I check in.

Things won't go well for anyone who tries that crap on me. I'm on vacation and will not be held hostage.

 

[mnmrsjjp]

We couldn't get our key in Kona in February without going to the "other" desk.

 

[chapjim]

What if you flew in and took a cab from the airport?

 

[Sandy]

Good point about flying in and taking a cab. Just tell them you do not have a car on this trip. I like this idea.
How many resorts actually check for the parking pass on premises? If this is one that does, then you can tell them you flew in, but your sister is coming with the car later. Get the key, go to your room, and get the parking pass later from the front desk.

 

[Luanne]

It's been a few years since we stayed at the Wyndham Kona. We did have to go to the "desk" to get our parking pass, but we were given the key up front. This must be new.

 

[chapjim]

Good point about flying in and taking a cab. Just tell them you do not have a car on this trip. I like this idea.
How many resorts actually check for the parking pass on premises? If this is one that does, then you can tell them you flew in, but your sister is coming with the car later. Get the key, go to your room, and get the parking pass later from the front desk.

Most of the time, we forget to tip the pass down and nothing has ever happened. Some resorts have a gatehouse with a guard. The pass makes entry easier but I don't know that it is really necessary. After all, I'm a guest. I have a right to be there that shouldn't be forfeited because I don't have a piece of card stock hanging from my rear view mirror.

 

[b2bailey]

Recently at the Wyndham in New York City they 'referred' me to the desk across from front desk to obtain my key.

 

[mnmrsjjp]

That is where the pre-sales weasels stand to give you your welcome packet and arrange for you to go to the Owners Breakfast. Upon being greeted, I said as loudly as I could that it isn't an Owner's Breakfast, it is a sales opportunity and we aren't interested. He tried arguing with me but then decided to have us move on before we interfered with the victims following us.

 

[VacationForever]

I don't know why TUGgers make such a big deal out of needing to go to the concierge to get a parking pass (and card key). You just have to say no to an offer of owners' update (free breakfast etc.) and collect your parking pass (and card key in this case).

 

[55plus]

We couldn't get our key in Kona in February without going to the "other" desk.

I look at like this: You paid for the stay with your points, they swiped your credit card, you signed in and initial, so you are checked in and your vacation with Wyndham Vacation Resorts started at that moment. By making you go to another desk whether or not you need a parking pass is theft of your vacation time. That's is how I look at it and if it were me that is exactly what I'd say to them at the front desk.

 

[Sugarcubesea]

I look at like this: You paid for the stay with your points, they swiped your credit card, you signed in and initial, so you are checked in and your vacation with Wyndham Vacation Resorts started at that moment. By making you go to another desk whether or not you need a parking pass is theft of your vacation time. That's is how I look at it and if it were me that is exactly what I'd say to them at the front desk.

I love this statement and I'm using this if I'm ever asked to go somewhere else upon check in

 

[chapjim]

I don't know why TUGgers make such a big deal out of needing to go to the concierge to get a parking pass (and card key). You just have to say no to an offer of owners' update (free breakfast etc.) and collect your parking pass (and card key in this case).

Here's why.

Check-in people are pleasant with rare exceptions. The ubiquitous parking pass ladies are pleasant until you say no but they won't take no for an answer so you end up yelling at them and then they ask if you've had a bad day. You walk out with a bad feeling. It is a lousy way to start a vacation, that's all.

 

[SMHarman]

Here's why.

Check-in people are pleasant with rare exceptions. The ubiquitous parking pass ladies are pleasant until you say no but they won't take no for an answer so you end up yelling at them and then they ask if you've had a bad day. You walk out with a bad feeling. It is a lousy way to start a vacation, that's all.

Check in at midnight like I do getting to smuggs. There is barely anyone there to bother you at that time.

 

[VacationForever]

Here's why.

Check-in people are pleasant with rare exceptions. The ubiquitous parking pass ladies are pleasant until you say no but they won't take no for an answer so you end up yelling at them and then they ask if you've had a bad day. You walk out with a bad feeling. It is a lousy way to start a vacation, that's all.

I guess I have been fortunate, I must have said no to the parking pass ladies/gentlemen about 20-30 times and I have never had a need to yell at them. I said no thank you and no thank you, and then I received my parking pass. The issue only arose occasionally when I hesitated and said yes to an owners' update and then regretted spending my time there.

 

[WinniWoman]

You could always agree to go to the presentation and then not show up.

 

[vacationhopeful]

I don't know why TUGgers make such a big deal out of needing to go to the concierge to get a parking pass (and card key). You just have to say no to an offer of owners' update (free breakfast etc.) and collect your parking pass (and card key in this case).

Say "NO" to the first shift is NOT saying "NO" to the next shift ... like the ones that start work at 8AM the next morning.
Wyndham calls it the "penetration rate" ... which is the successful percentage of guests who attended the "owner's update" ... a.k.a ... Sales attack.

I look at like this: You paid for the stay with your points, they swiped your credit card, you signed in and initial, so you are checked in and your vacation with Wyndham Vacation Resorts started at that moment. By making you go to another desk whether or not you need a parking pass is theft of your vacation time. That's is how I look at it and if it were me that is exactly what I'd say to them at the front desk.

Exactly ... I am a guest - a paying guest. Where in my contract does it say "Attendance required to STAY" for my presence on property.

Here's why.

Check-in people are pleasant with rare exceptions. The ubiquitous parking pass ladies are pleasant until you say no but they won't take no for an answer so you end up yelling at them and then they ask if you've had a bad day. You walk out with a bad feeling. It is a lousy way to start a vacation, that's all.

Never ending calls to the unit. Guess it doesn't count if you answer and hang up on them .. but then you get the TRASH slid under the door or hung on the door handle. I am surprised that they aren't putting mints on my pillow with request to "Schedule your owner update to learn about exciting new changes to your ownership!".

Check in at midnight like I do getting to smuggs. There is barely anyone there to bother you at that time.

You will be the very first phone call they make to your unit at 8AM! FRESH MEAT!

You could always agree to go to the presentation and then not show up.

And that is why they NOW want a refundable at meeting payment of $20 ... should be call "a tip to be left alone for you entire vacation stay".

 

[SMHarman]

I'm heading for the lifts. They need better cell reception on the mountain.

 

[pedro47]

We were at the Marriott's Manor Club in Williamsburg, VA for two (2) weeks in September. We were given our parking pass at check in and not one time in two (2) weeks, were we ever pressured to attend a sales presentation. Thank you, Marriott's again for letting us enjoy our vacation stay in Colonial Williamsburg, VA.

 

[Sugarcubesea]

So is there a list somewhere that says which resorts are the worst at doing this type of harassment...

 

[linpat]

When we stay at Williamsburg Governors Green, we get the key, then go across the lobby to the parking pass desk to get our hangtag. There is no problem with the tag but the guy always tells us how GG is in some sort of special program run by a special group within Wyndham and of course we need to attend a breakfast to find out the detail. NO - I want my pass!

My favorite though was the guy at Kingsgate who commented that Wyndham did not have my cell number and waited very expectantly for me to tell him the number. Instead I fixed him with a straight look and said "No, you don't, do you?" I was polite but he got the point (and no cell number).