• Welcome to the FREE TUGBBS forums! The absolute best place for owners to get help and advice about their timeshares for more than 32 years!

    Join Tens of Thousands of other owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 32 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 32nd anniversary: Happy 32nd Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    All subscribers auto-entered to win all free TUG membership giveaways!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $24,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $24 Million dollars
  • Wish you could meet up with other TUG members? Well look no further as this annual event has been going on for years in Orlando! How to Attend the TUG January Get-Together!
  • Now through the end of the year you can join or renew your TUG membership at the lowest price ever offered! Learn More!
  • Sign up to get the TUG Newsletter for free!

    Tens of thousands of subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

Canceled reservation - points not showing

L

laarthur

Guest
Joined
Jan 23, 2021
Messages
20
Reaction score
4
Resorts Owned
HGVC - West 57th
Hello! I've tried researching but not sure if I am understanding this correctly with all the weirdness from 2020.

We booked Liberty Place at the end of August using saved points from 2020. We bought cancellation protection. I just canceled that reservation and it shows that the 3150 points were refunded on the cancellation, but my points balance on my dashboard didn't increase/return to what it should be.

I know the offices are closed so it's probably a glitch that can be worked out on Tuesday, but wanted to know if this was a common issue. I was concerned that with the saved points from 2020 this night cause an issue. We wanted to book another room to make sure we use our points this year but I want to make sure I'm using the right points.

Thank you in advance!
 
It's not common for me. I just cancelled one yesterday and the points were back instantly. Not sure I can recall a delay ever.

Cheers.
 
laarthur said:
but my points balance on my dashboard didn't increase/return to what it should be.
Click to expand...
Try logging out of your HGVC account and logging back in again. I'm not sure this will work, but worth trying.
 
brp said:
It's not common for me. I just cancelled one yesterday and the points were back instantly. Not sure I can recall a delay ever.

Cheers.
Click to expand...
That's what I remembered from my previous cancellations. Hopefully I can get it resolved! Thank you!
 
LynnHilton said:
Try logging out of your HGVC account and logging back in again. I'm not sure this will work, but worth trying.
Click to expand...
Thank you! I tried, but still not showing. We had saved points from 2019 into 2020 and I lost track of the ones we've used... so hopefully it's just a weird glitch.
 
laarthur said:
but my points balance on my dashboard didn't increase/return to what it should be.
Click to expand...
Yes, I have had this happened to me before (but not in several years). In fact, now I keep a spreadsheet to track all of my point usage.
 
I actually cancelled a July booking at Liberty Place just a week ago. The points posted immediately. They were 2020 saved points.
 
GT75 said:
Yes, I have had this happened to me before (but not in several years). In fact, now I keep a spreadsheet to track all of my point usage.
Click to expand...
I need to do something like this to help me keep track. Just for fluke things like this... Were you able to get it worked out through customer service?
 
KathyA said:
I actually cancelled a July booking at Liberty Place just a week ago. The points posted immediately. They were 2020 saved points.
Click to expand...
Hopefully mine is just a weird glitch. If there is a way to break something, I can do it! Haha
 
laarthur said:
We booked Liberty Place at the end of August using saved points from 2020. We bought cancellation protection. I just canceled that reservation and it shows that the 3150 points were refunded on the cancellation, but my points balance on my dashboard didn't increase/return to what it should be.

I know the offices are closed so it's probably a glitch that can be worked out on Tuesday, but wanted to know if this was a common issue. I was concerned that with the saved points from 2020 this night cause an issue. We wanted to book another room to make sure we use our points this year but I want to make sure I'm using the right points.
Click to expand...

I've had this happen to me a few times. Your 3,150 saved 2020 points are still there even if they're not showing on your dashboard. In fact if you make a new reservation using at least 3,150 points, you'll see that it will use the "invisible" 3,150 saved 2020 points first before pulling any additional points from 2021 or 2022. At any rate, if it gives you peace of mind then I would wait to talk to CMS when they open tomorrow.
 
You must log in or register to reply here.
Top