Richierich2
TUG Member
Here is the email we just got Kierland. Very disappointed that we can’t use the lazy river, etc at the Resort Also I called in two weeks ago, and said Lazy River was opening on Monday 15th and no one said anything about restricting usage by Villa guest.
Hello,
My name is Erica; I am one of the Managers at the Westin Kierland Villas in Scottsdale Arizona. I am reaching out to see if you are still coming for your reservation starting on 6/13/20. We are open and our team is working diligently to ensure that our hotel can continue to provide essential services in this challenging environment. As you are aware, social distancing guidelines dictate that many typical hotel services are currently adjusted or unavailable. We are following all of the appropriate protocols to ensure the safety of our guest and employees. Please note, one of our pools is currently open with very limited hours from 9am-6pm. We are planning to hopefully get the other pool open by 6/1/20. We do have 3 of our Barbeque areas open for usage being closely monitored by our staff. Lastly, our Westin Work out is open daily from 8:30-4:30. Cabana Rentals have been placed on hold until further notice. We are currently doing a first come first serve for any cabanas. However, this does not mean you will not have access to the pool. There will be other seating available for use. This may potentially change the day of your arrival depending on how quick we can get our staff back. Please know Lazy River, flowrider, & Adventure pool at the main resort will be restricted to villas guest for the safety of their guest, our guest, and employees. We have stopped all complimentary shuttle services to the Kierland Commons and Scottsdale Quarter until further notice. Our restaurant, & bar will remain close as well until further notice. All restaurants nearby have already opened with very strict guidelines they will need to follow for dine in. Please let me know if you have any questions. Looking forward to hearing from you.
Kind Regards,
Hello,
My name is Erica; I am one of the Managers at the Westin Kierland Villas in Scottsdale Arizona. I am reaching out to see if you are still coming for your reservation starting on 6/13/20. We are open and our team is working diligently to ensure that our hotel can continue to provide essential services in this challenging environment. As you are aware, social distancing guidelines dictate that many typical hotel services are currently adjusted or unavailable. We are following all of the appropriate protocols to ensure the safety of our guest and employees. Please note, one of our pools is currently open with very limited hours from 9am-6pm. We are planning to hopefully get the other pool open by 6/1/20. We do have 3 of our Barbeque areas open for usage being closely monitored by our staff. Lastly, our Westin Work out is open daily from 8:30-4:30. Cabana Rentals have been placed on hold until further notice. We are currently doing a first come first serve for any cabanas. However, this does not mean you will not have access to the pool. There will be other seating available for use. This may potentially change the day of your arrival depending on how quick we can get our staff back. Please know Lazy River, flowrider, & Adventure pool at the main resort will be restricted to villas guest for the safety of their guest, our guest, and employees. We have stopped all complimentary shuttle services to the Kierland Commons and Scottsdale Quarter until further notice. Our restaurant, & bar will remain close as well until further notice. All restaurants nearby have already opened with very strict guidelines they will need to follow for dine in. Please let me know if you have any questions. Looking forward to hearing from you.
Kind Regards,