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Booking a Resale Type reservation....don't expect to combine with Developer points

Yeah, i'm VIP only and see no reason why one would not be able to combine Retail and Resale points in the SRP window, knowing that VIP privileges would not apply. This seems like a no-brainer that they should be able to fix. I'm wondering if this is a technical issue vs a process issue.
 
paxsarah said:
As someone who isn't impacted by this in any way, I completely agree. It doesn't make sense to me that a hybrid non-VIP can seamlessly combine retail and resale points in any booking period, but that somehow being VIP prevents this from being possible in SRP for hybrid VIPs. There is no reason that being VIP should be a downgrade in this respect.
Click to expand...

Non-VIP hybrid owners likely still have separate buckets behind the scenes - because they own both retail and resale points - but because there are no VIP benefits in scope - there's no reason to expose the buckets nor differentiate between non-VIP retail/resale points (or RCs/HKs/GCs).
 
bnoble said:
If it makes you feel any better, as far as I know a hybrid non-VIP can't combine retail and resale points seamlessly either. So, at least they are consistent.
Click to expand...
I thought for hybrid non-VIPs there was no distinction when booking? That is, there’s no choice between resale and retail during the booking process - points are still points. The only issue I’d heard of with hybrid non-VIPs was a potential miscalculation of housekeeping, which was apparently unintended but I’m not sure if it was ever fixed.
 
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bnoble said:
I thought anyone with both retail and resale has the new interface but couldn't swear to it. Could be wrong.
Click to expand...
At least right after it was implemented, there was no distinction:
markb53 said:
I’ve been waiting with curiosity to see how the handle my account, since I am not VIP, but I do own both Developer purchased and Resale points. I do see the benefits summary but I don’t have the dropdown menu to choose Developer or Resale.
Click to expand...
 
That was after the change went live? Interesting. And, good for them.

I'm still not going to get too bent out of shape about it, though. My serenity was too hard-won to waste it on this.
 
bnoble said:
That was after the change went live? Interesting. And, good for them.

I'm still not going to get too bent out of shape about it, though. My serenity was too hard-won to waste it on this.
Click to expand...

i can attest that the only change is the addition of benefit summary and the miscalculation of housekeeping. Booking a reservation is exactly as it was before the change.
 
Here's what it said pertinent to this thread:
Important Information:
  • When booking using Non-VIP Eligible Points, VIP Eligible Points may be borrowed and any such reservation or transaction will not be eligible for VIP benefits.
  • When booking using VIP Eligible Points, Non-VIP Eligible Points may not be borrowed.
  • Available housekeeping credits or reservation transactions on your VIP Eligible Points may not be utilized with your Non-VIP Eligible Points.
  • Available housekeeping credits or reservation transactions on your Non-VIP Eligible Points may not be utilized with your VIP Eligible Points.
  • Existing cancellation policy applies.
  • Non-VIP Eligible Points will follow the standard booking timeline and VIP Eligible Points will have an extended booking timeline for reservations and transactions, in accordance with existing VIP guidelines.
  • When utilizing the Points Deposit Feature for VIP Eligible Points, points will be deposited into a future Use Year and be available as VIP Eligible Points.
  • When utilizing Points Deposit Feature for Non-VIP Eligible Points, points will be deposited into a future Use Year and be available as Non-VIP Eligible Points.
  • Complimentary VIP Eligible Points will be made available in your next Use Year by Aug. 31, 2021.
  • Options to convert your Non-VIP Eligible Points to maintenance fees or utilize the Points Deposit Feature to move your Non-VIP Eligible Points into a future Use Year are available now through Dec. 31, 2021, by calling 844-991-0921.
 
TUGGERs, I wanted to share what I feel is some really good news coming soon to a theatre near us. This issue has finally been acknowledged and reproduced by Wyndham. It has been intermittent which was been a major part of the challenge. Some VIP owners have been able to book using combined resale/retail points in the SRP/ARP, others have not been able to do so. I fall in the latter bucket myself. The Wyndham DT team was able to reproduce the reported issue(s) and identify the required code fixes. This fix is currently slated for the mid-January code release sprint - though there's an outside chance we may see this fix in mid-December - but I'd estimate January to be on the safe side.

Overall - point being - the problem of hybrid VIP owners not being able to combine resale/retail points in the SRP/ARP reservation windows, unlike non-VIP hybrid owners who can do so without any issue - is going to be resolved! :cool: This has been a long time coming for those of us who are hybrid VIP owners.
 
Some really good news to share resulting from the two outage windows this week - it does appear that the fixes were implemented for hybrid VIP owners to borrow developer points when performing a resale booking transaction in the SRP. I cannot test via ARP since I don't have like contracts in the ARP window - but SRP has been tested per the screenshots below and is working now at least for me. :cool:

1639760616547.png



1639760672096.png
 
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