Booking a Resale Type reservation....don't expect to combine with Developer points

[Budman100]

New TUG member here. First time posting. I am a hybrid owner; 301K developer, grandfathered Silver VIP; 245K resale. I do not rent my points and it's been years since I've gotten any VIP discounts or upgrades.

So getting back to Sandy VDH original predicament of not being able to use developer points to finish a reservation initiated as resale within the standard reservation period. And yes, the system wants me to rent 2,000 points to complete a small reservation for next May (88K developer points remaining for a 90K reservation). I'm just looking forward to HitchHiker or someone to get the official, written answer to this mess. Am I asking too much!

 

[kaljor]

Never have myself, either. I’m going to guess highly-informed resale-only owners are not a group that they care that much about reaching.

You might be surprised. I've been to a lot of these, just for the Amex Gift Card, but recently decided that I really don't want to go anymore. But they keep upping the offers, and last month got me to go to a meeting only two weeks after my prior one. Which I told them. It appears to me that the "concierge" desk doesn't have your information so they don't know you're resale, and of course their only job is to get you to the meeting.

But for the first time ever, I was switched off to a different rep after the first one got my contract info. The second rep was a "resale specialist". We talked for about a half hour, and I was done. Not only not high pressure, it was no pressure.

Of course there's also mention of the Do Not Invite list, but I don't know if that's just a Wyndham myth.

 

[HitchHiker71]

You might be surprised. I've been to a lot of these, just for the Amex Gift Card, but recently decided that I really don't want to go anymore. But they keep upping the offers, and last month got me to go to a meeting only two weeks after my prior one. Which I told them. It appears to me that the "concierge" desk doesn't have your information so they don't know you're resale, and of course their only job is to get you to the meeting.

But for the first time ever, I was switched off to a different rep after the first one got my contract info. The second rep was a "resale specialist". We talked for about a half hour, and I was done. Not only not high pressure, it was no pressure.

Of course there's also mention of the Do Not Invite list, but I don't know if that's just a Wyndham myth.

The DNG list is real. If you send an email to donotcall@wyn.com and include your member ID number along with an explicit request to be removed from all of the following:

• Telemarketing/telesales call lists (do not call)
• Check-in desk lists (do not gift/invite)

Make sure to include your member ID - and ask for a written response indicating your request has been processed.

 

[comicbookman]

spending the week at Patriots place in Williamsburg. I am VIPP with about 400k resale points as well. They kept telling me that the resale points were interfering with me getting VIP benefits on my dev points. Um NO. There other point of emphasis was the cost of 10 years Maintence and then trying to say there were ways (wyn rewards, the credit card etc) to offset maintenance. Also they used the hybrid nature of our account has the reason the website doesn't process automatic upgrades on our dev reservations. I think our guy was kinda new. He kept coming back to the Maintence spiel. When out time was about up and he brought over the closer, she spent a whole 5 minutes and did not try to advance any of the BS.

 

[northovr]

Which will be a great answer when being pressed to buy at an owner's "update". Mentioning that under the new system, my buying developer points would actually mean I had two separate accounts, and who in the world would want that?

I am definitely using this problem at my next owner update from Jump I will tell them the problem and say I will never buy developer points until this is fix and proof is in writing.

Thanks Daniel

 

[tschwa2]

Is this working now. I only have resale but on Facebook someone was able to combine for arp as long as resale points were selected first.

 

[Sandy VDH]

Is this working now. I only have resale but on Facebook someone was able to combine for arp as long as resale points were selected first.

It is not working in SRP. I did not try it in ARP, as I lack the right points to actually combine two things to book something during ARP. It was working in ERP but I was "told" that was going to be removed. Don't know if it is still working or not, I have not tried.

 

[cbyrne1174]

It is not working in SRP. I did not try it in ARP, as I lack the right points to actually combine two things to book something during ARP. It was working in ERP but I was "told" that was going to be removed. Don't know if it is still working or not, I have not tried.

So basically there's no long term monetary incentive in ever buying retail points unless you can for sure use them during the discount window. Sounds like it's working as intended where Wyndham keeps the profit to line the pockets of the shareholders while providing almost 0 long term value to the consumer. This is going to for sure backfire when younger generations are there target audience to prey on.

 

[drepublic]

Has anyone who has BOTH resale and developer points run into this yet? I am sure they said this should be possible.
If this is the case then I am going to be pissed, as this is essentially now 2 unrelated group of points in the same year in one account.

Welcome to my world...

1/2 my points are developer and 1/2 are resale and I too strategically built up my resale contracts for ARP.

I ran into this exact issue recently and called Wyndham VIP to see about them making the reservation. They claimed I cannot combine points and I mentioned doing it for years. We kept talking in circles. It wasn't until I threatened to unload all my resale contracts and be transferred to ovations before she made it happen. I was super not happy, but she did make the reservation somehow using points from both buckets (resale and developer) They have the power but they may have more guidance now. Your mileage may vary if you call them. It would be nice to have just one bucket of points to play with. I've considered dropping a small Developer contract and buying more resale.

I made a post about it here:
https://tugbbs.com/forums/threads/d...ervation-using-points-from-both-pools.325774/

 

[tschwa2]

@Richelle

Welcome to my world...

1/2 my points are developer and 1/2 are resale and I too strategically built up my resale contracts for ARP.

I ran into this exact issue recently and called Wyndham VIP to see about them making the reservation. They claimed I cannot combine points and I mentioned doing it for years. We kept talking in circles. It wasn't until I threatened to unload all my resale contracts and be transferred to ovations before she made it happen. I was super not happy, but she did make the reservation somehow using points from both buckets (resale and developer) They have the power but they may have more guidance now. Your mileage may vary if you call them. It would be nice to have just one bucket of points to play with. I've considered dropping a small Developer contract and buying more resale.

I made a post about it here:
https://tugbbs.com/forums/threads/d...ervation-using-points-from-both-pools.325774/

Did you try online using your resale points first and then completing with retail? @Richelle reported being able to use both types for ARP at National Harbor on a Wyndham facebook page. I asked if she could drop by and comment on these posts here and she will when she has the time. She said that if she selected retail first she got the "oops" can't be done but it allowed her to move forward selecting resale account first and then completing it will retail.

 

[jules54]

I love love the term Hybrid owner. I fancy like dat. Lol. I’m following the threads about the resale and the developer points. My 1,600,000 split about evenly also. Unfortunately that left me with a bunch of resale points for 2021. I got the email that told me that all VIP owners I’m gold can roll their points over to 2022 until 12/31/2021. I notice on my account page it tells me I missed the deadline which was 9 months. I can’t bring myself to call Wyndham because when I hang up I walk around the house cussing like a sailor. This split is very interesting. I rolled over 500,000 pts in 2020 to 2022. They were all developer points at that time. What happens to those points in 2022 are they resale or developer? So so many questions. The best thing I did was book a ton of reservations for 2022 before knowledge of this cluster system came into play. Using my ARP on my resale contracts for those resorts. Which means I have about 15 reservations in place for 2022. Which is good because now when I try to make a reservation for 2022 with resale points I have to pay a 159.00 housekeeping fee plus 19.00 reservation transaction fee. Doubt I’m too long for Wyndham after 2023. Some of the affiliate contracts I have expire that year so there goes the VIP.

 

[Richelle]

@Richelle

Did you try online using your resale points first and then completing with retail? @Richelle reported being able to use both types for ARP at National Harbor on a Wyndham facebook page. I asked if she could drop by and comment on these posts here and she will when she has the time. She said that if she selected retail first she got the "oops" can't be done but it allowed her to move forward selecting resale account first and then completing it will retail.

I'm being pulled in different directions these days. Thanks for reporting that. I will add that the first time I tried using resale, it gave me the oops message, but i think that was on my end, because it worked on the second, third, and fourth attempts. I am not sure if anyone else has a similar experience.

 

[wed100105]

I’m a hybrid owner too and I certainly hope a group of owners will get loud at the Annual Meeting. This is ridiculous.

 

[Ty1on]

I’m a hybrid owner too and I certainly hope a group of owners will get loud at the Annual Meeting. This is ridiculous.

400,000 members, 5,000 or so of them VIP hybrid.....

 

[HitchHiker71]

I’m a hybrid owner too and I certainly hope a group of owners will get loud at the Annual Meeting. This is ridiculous.

The annual Club Wyndham owners meeting just occurred in October (unless you're referring to another annual meeting), so you're going to have to wait a year if that's the one you're referring to.

 

[paxsarah]

And there was no way to get loud online.

 

[jules54]

400,000 members, 5,000 or so of them VIP hybrid.....

How do you know these numbers? Both numbers seem low. Simply curious.

 

[bnoble]

I will add that the first time I tried using resale, it gave me the oops message, but i think that was on my end, because it worked on the second, third, and fourth attempts. I am not sure if anyone else has a similar experience.

Just to double check: this was during ARP using points from the same UY, correct?

If so, then here is what I think is the state of affairs:

• You can combine resale/developer points from the same UY during ARP and ERP, but not SRP.
• A combined reservation has to start as resale and "borrow" from developer. The resulting reservation is coded as resale.
• A combined reservation takes all other entitlements (transaction, GC, and housekeeping) from the resale bucket only, and they must be purchased if there are no more in the resale bucket.

I'm a newly-hybrid owner, but my developer and resale points are at different resorts so I cannot test ARP combinations. I was unable to combine in the same UY during SRP (starting with developer). I haven't tried ERP yet.

Going back over the original collateral describing the change, I think this is the behavior that was intended. I think I agree with most of it in principle given the spirit of the change, namely: Resale points should not benefit from VIP entitlements. The parts I'd quibble with are the inability to combine (a) points during SRP and (b) non-VIP entitlements during any period.

The reason I'd quibble: It seems to me that a hybrid owner without VIP status should have an account that behaves the same way as it did before the change, becauase there are no VIP entitlements from which resale points could benefit. But, that's not quite what happened.

I can live with the current state of affairs, though it does take a little extra planning and makes a few things harder.

 

[bnoble]

Both numbers seem low.

The total number of owners is publicly disclosed, IIRC. The 5K number comes from @HitchHiker71, who has contacts within Wyndham that shared that number. Wyndham would know, and I don't think they have much reason to lie to HH71. The 5K number was lower than I'd've thought too, but then again TUG is very much not representative of the average timeshare owner. We're an unusually savvy and obsessive bunch.

One thing I am interested in knowing: how many accounts (a) have developer points but (b) no VIP status. How many of those are hybrid? I'd bet very few.

 

[HitchHiker71]

How do you know these numbers? Both numbers seem low. Simply curious.

They come from the data shared during the annual owners meetings. The slides displayed clearly document the membership for CWP. I also have contacts within Wyndham that have shared the subset of resale and VIP hybrid owners. TUG makes it appear as though everyone buys resale - but this is far from the reality. CWP resale ownership consists of less than 5% of the overall ownership - and the VIP subset even smaller - around 1% in fact. That's where @Ty1on is getting his information from.

 

[Sandy VDH]

If so, then here is what I think is the state of affairs:

• You can combine resale/developer points from the same UY during ARP and ERP, but not SRP.
• A combined reservation has to start as resale and "borrow" from developer. The resulting reservation is coded as resale.
• A combined reservation takes all other entitlements (transaction, GC, and housekeeping) from the resale bucket only, and they must be purchased if there are no more in the resale bucket.

I think that Wyndham needs to treat all reservations period the same (ARP, SRP and ERP), you should be able to downgrade Developer points and use them for a resale reservation, with NO developer perks in ANY reservation period. That should be at our choosing. In SRP there is NO reason why I should be forced to RENT points from Wyndham.

I for one would encourage people to be vocal about this to get this option available IN all booking windows.

 

[wed100105]

The annual Club Wyndham owners meeting just occurred in October (unless you're referring to another annual meeting), so you're going to have to wait a year if that's the one you're referring to.

Ugh. The whole month of October for our family was a hot mess. I was thinking the owners meeting was usually in November. Thanks for the response.

 

[paxsarah]

I think that Wyndham needs to treat all reservations period the same (ARP, SRP and ERP), you should be able to downgrade Developer points and use them for a resale reservation, with NO developer perks in ANY reservation period. That should be at our choosing. In SRP there is NO reason why I should be forced to RENT points from Wyndham.

As someone who isn't impacted by this in any way, I completely agree. It doesn't make sense to me that a hybrid non-VIP can seamlessly combine retail and resale points in any booking period, but that somehow being VIP prevents this from being possible in SRP for hybrid VIPs. There is no reason that being VIP should be a downgrade in this respect.

 

[HitchHiker71]

Ugh. The whole month of October for our family was a hot mess. I was thinking the owners meeting was usually in November. Thanks for the response.

The last in person meeting was in November 2019 in Austin - I was there. The 2020 and 2021 meetings were both virtual/online - and occurred prior to November. The most recent meeting was held on October 5, 2021. You can watch the recorded session from the links on this page: https://clubwyndham.wyndhamdestinations.com/us/en/owner-guide/resources/annual-owners-meeting

 

[bnoble]

It doesn't make sense to me that a hybrid non-VIP can seamlessly combine retail and resale points in any booking period, but that somehow being VIP prevents this from being possible in SRP for hybrid VIPs.

If it makes you feel any better, as far as I know a hybrid non-VIP can't combine retail and resale points seamlessly either. So, at least they are consistent.