Today, they moved me to a different room.
At check-in, they didn't have two bedroom which I reserved, so they offered 1 bedroom with hot tub in the balcony which I declined, and then they offered 2 bedroom with a hot tub in balcony (super presidential) which was the only available 2 bedroom, but they said I had to move to another room on Monday (today). But they offered oceanfront building (building 2) to make me feel better and I accepted it.
Today, I went to front desk to get new keys. I found out they assigned me to building 17. It was ok for me, but I complained that they offered building 2 at check-in and now changed the room today again.
A manager named Zitlalli came out and told me that I need to pay $50 for each night I stayed at super presidential because it was an upgrade.
I was shocked. No one told me that I would pay $50 per night and most of all, they didn't have regular 2 bedroom to check-in that night, that's why they offered super presidential for 2 nights.
I told Zitlalli "If you charge me, I will sue you" and she was laughing which was really rude.
I don't know if it's a normal mood at front desk, but it was really disgusting.
No one said "sorry that we changed room assignment again today" or "sorry that you changed room during your stay". Zitlalli said "everyone makes mistake, we are human". I had to say "wow, it's amazing" several times for their way of talking and looking at me with angry face.
It's first time in Cabo for me and if it's the common personality of the resorts front desk in this area, I will never come back.
It ruined my mood and excitement of planned tours (whale watching tomorrow, sunset cruise on Wed).
Thank you for reading this, I just wanted to vent my feeling.
I want to complain today's experience and manager (Zitlalli), where should I report her?
At check-in, they didn't have two bedroom which I reserved, so they offered 1 bedroom with hot tub in the balcony which I declined, and then they offered 2 bedroom with a hot tub in balcony (super presidential) which was the only available 2 bedroom, but they said I had to move to another room on Monday (today). But they offered oceanfront building (building 2) to make me feel better and I accepted it.
Today, I went to front desk to get new keys. I found out they assigned me to building 17. It was ok for me, but I complained that they offered building 2 at check-in and now changed the room today again.
A manager named Zitlalli came out and told me that I need to pay $50 for each night I stayed at super presidential because it was an upgrade.
I was shocked. No one told me that I would pay $50 per night and most of all, they didn't have regular 2 bedroom to check-in that night, that's why they offered super presidential for 2 nights.
I told Zitlalli "If you charge me, I will sue you" and she was laughing which was really rude.
I don't know if it's a normal mood at front desk, but it was really disgusting.
No one said "sorry that we changed room assignment again today" or "sorry that you changed room during your stay". Zitlalli said "everyone makes mistake, we are human". I had to say "wow, it's amazing" several times for their way of talking and looking at me with angry face.
It's first time in Cabo for me and if it's the common personality of the resorts front desk in this area, I will never come back.
It ruined my mood and excitement of planned tours (whale watching tomorrow, sunset cruise on Wed).
Thank you for reading this, I just wanted to vent my feeling.
I want to complain today's experience and manager (Zitlalli), where should I report her?
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