Anyone heard of Resorts Management Services (RMS)? [scam]

[Chloe123]

Resorts Management Services

I got a call from ResortS Management Services. I am skeptical about it. How can they pre-qualify and have a clause that a buyer may not back out of a deal? Isn't that illegal? Also -- they emphasized more than once that if I was going to do a search on them that I include the "S" in their name as there is another Resort Management in Florida that is not reputable. I so want to believe them and sell my timeshare but have been scamed before.

 

[stonebroke]

Run Run Run Away

I got a call from ResortS Management Services. I am skeptical about it. How can they pre-qualify and have a clause that a buyer may not back out of a deal? Isn't that illegal? Also -- they emphasized more than once that if I was going to do a search on them that I include the "S" in their name as there is another Resort Management in Florida that is not reputable. I so want to believe them and sell my timeshare but have been scamed before.

All of the warnings posted previously in this thread apply...Run andNever pay an upfront fee. And of course they aren't the Resort Management cammers...they are the Resort"S" Management "S"cammers with an "S"

 

[Rent_Share]

Did you read the thread you posted in ?

 

[Stefa]

I so want to believe them and sell my timeshare...

They use that fact to take advantage of people on a daily basis. They are a total scam designed to prey on desperate people. They do not sell timeshares. They don't even try.

 

[LannyPC]

I so want to believe them and sell my timeshare but have been scamed before.

That's what these scammers prey on. They realize that people are so desperate to unload their units. They also know that people are delusional or ignorant about the value of their unit.

Armed with this, they give sales pitches that sound great and believable to owners and exploit them.

 

[CX Jumbo]

I am extremely grateful to this forum and especially Denise (post 2) who spelled out in no uncertain terms, the scam that is being run by Resorts Management Services and others like them. Despite the fact that my instinct was to tell them I wasn't interested, I got sucked into paying the fee. It was at this point my research uncovered this site and the timeshare resale scam that is so common.

I have reported Resorts Management Services to the BBB in Delaware and have submitted a full report to the criminal investigation unit of the Delaware Division of Revenue, who are in contact with other government branches.

RMS has the lowest possible rating with the BBB and the only have a post office box - not an actual address.

Here is my story so far:

I own a timeshare in Hawaii. I have advertised this property for sale on an online classified site. I was contacted in November by "Christopher" of Resorts Management Services who told me he might have a buyer for my timeshare. (phone number 302-358-2403 ext 114)

I advised him that I would not pay any listing fees or other upfront costs, but if he did infact have a buyer, I would pay for his services once the deal was done. This was acceptable to "Christopher" and he called back several times to tell me the deal was getting closer. Eventually he called stating the buyer was approved for their financing and we could proceed with the deal. The sale was "100%" locked in and congratulated me many times.

He said I would need to pay $1850 US upfront for the "deed clearing package", "estopels letter" and for the other legal documents to be generated. I refused at first but he was very convincing and put my call through to his manager, Mr. David Jackson. His words were that his was a "cookie cutter process" that they did time and time again. The fact that I would soon receive the "deed clearing package" was proof that my timeshare was sold, so he says, and I would be protected by my credit card company against fraud as well as the "third party verification" telephone call regulated by the FTC. He gave me his business license number (20-10604095) and kept saying that my property was "100% sold" and that the buyer had no ability to back out of the deal. The only way this deal would fail was if I backed out. I repeatedly asked for some form of written protection which was met with all sorts of excuses, most notably that they are not licenced Realtors and they are therefore unable to disclose the identity of the buyer.

Eventually I agreed to their terms and went through with the 3rd party call. This call came from a Nevada number showing as 775-234-4221 with a man named Jeremy Gibson. The credit card charge that shows on my bill is a "customer service" entry from Florida!

After giving my credit card information, I received a document from RMS that required my electronic signature. This whole deal continued to set off my internal alarm bells and at this point I did more research online. In short order I found numerous fraud complaints against this company as well as others like it perpetrating this exact timeshare resale fraud.

I called back and spoke with Christopher and David Jackson numerous times - each conversation identical to the above, with a continuous repeat of the "your timeshare is 100% sold" line, and that I just needed to trust them.

I told them that in order for me not to back out of the deal by invoking my 7 day cancellation clause, I would need assurance in writing that I was protected and that there was in fact a pending sale. David said that if he was operating a fraud, then he could come up with "any old document" that said what I wanted to hear, but repeated told me that my request were impossible, and outside their operations. He went as far as to say that his job would be on the line if he were to give me what I wanted. Notably, they would not even email me simple confirmation as to how the 2011 maintenance fees would be taken care of.

I invoked my 7 day cancellation clause within a few hours of e-signing their document. I emailed them, faxed them and sent a registered letter. Since then, I have repeatedly asked for confirmation that they have received my cancellation, but they have not provided this. In the last conversation I had with him, when pressing him for the above confirmation, Christopher told me that my timeshare was 100% sold, and that in order to cancel, a "whole lot" of paperwork would be required, and would involve the state of Deleware! I asked him if I could record our conversation and he immediately put me on hold. I called back after he didn't return, and he said it was illegal to record phone calls, and hung up. He has not returned any calls since.

As for my credit card company, they do not deem this fraud per-se, as I did give my credit card number. The do see the 7-day cancellation language as iron clad, however the company has 15 days in which to return the funds. The credit card company will not escalate my complaint until this period of time expires. As I note above, the "sales" team at RMS repeatedly points to the the credit card company as the last line of defense against fraud, but this is clearly not the case. RMS only offers an advertising package in their written correspondence. Everything to do with the pending sale is verbal.

Regardless of whether or not Resorts Management services refunds my money or not, they are clearly using questionable business practices in order to extract money from timeshare owners.

Thanks again to the posters here for sharing your stories!

 

[dan_hoog]

Is it just a coincidence that so many of these testimonials are from TUB-BBS newbies or semi-newbies ?

Have there ever been similar testimonials from any TUG-BBS veterans or semi-veterans ?

By me -- until it's demonstrated otherwise -- newbie & semi-newbie testimonials on TUG-BBS are all bogus endorsements of timeshare hornswoggles & bamboozles.

-- Alan Cole, McLean (Fairfax County), Virginia, USA.​

Well said Alan. I'm a long term tug user, but hibernated for a few years. They may be clever and sleazy in their boiler room timeshare operations, but they are fortunately naive in the shilling game. In a couple weeks, I've seen a half dozen single digit posters with amazing true life stories of success with these companies.

The absurdity of a call out of the blue, with an independent firm offering a buyer they found, is scary, in that it works enough of the time to keep them around. Very similar to the spam emails that want you to confidentially receive and share millions of dollars....

 

[Talent312]

They may be clever and sleazy in their boiler room timeshare operations, but they are fortunately naive in the shilling game. In a couple weeks, I've seen a half dozen single digit posters with amazing true life stories of success with these companies.

The absurdity of a call out of the blue, with an independent firm offering a buyer they found, is scary, in that it works enough of the time to keep them around...

The old phrase, "There's a sucker born every minute" (in reference to the success of PT Barnum) is the guiding principle of these cretins and used-car salesmen wordwide.

There are also a plethera of posters here who can easily spot a "wolf in sheep's clothing," but unfortunately, there are still too many TS-owners who ve never heard of TUG.

 

[JerClay]

CX Jumbo: I also received a call from ResortS Management ServiceS. They claim, as another TUGer noted, that there's another similarly named organization that is scamming folks. RTS allegedly is suing that company, which is the one with the "F" rating from BBB. RMS says they are not a member of BBB because of unreasonable fees, but are a member of Online BB (you can actually find them there). They claim even Disney gets an F rating because they won't join the BBB.

The story line is that they receive lists from resorts of people who came for timeshare presentations but didn't buy - they call them to see who might be interested in buying at a reduced price. They then search records of deeds to find timeshare owners and call them to see if they want to sell. They told me they had a couple who was interested in my unit.

I talked with a Jenna Daniels, who was VERY convincing. I usually am a skeptic's skeptic, but she talked me into signing on. I gave my credit card info to the guy with the Nevada area code (Jeremy Gibson - mentioned in an earlier quote. I receive a contract, by email, to initial and sign. It wasn't until afterwards that I noticed the contract said I am giving permission to them to register my property on their website - no mention of having a buyer. When I asked Ms. Daniels about that she again emphasized they had a buyer, and I would see the buyers' names when I got documents by FEDEX in the next day or two.

What makes them so believable is that they continually cite the law and their obligations under the law, etc., etc. It's also tempting to believe them when they say they'll be sending an Owners Affidavit, a Name Affadavit and Proof of ID statements that all have to be notarized, as well as an Estoppel letter from the court. They also continually emphasize the fact that advertising your timeshare won't sell it, which is why their service is not an advertising service, despite what the contract says.

Of course, they need $2,250 up front to do the deed packet, make sure there are liens on the property, etc.

An earlier quote noted that their address was a post-office box, but they do have what appears to be a legitimate address - 2207 Concord Pike in Wilmington, DE 19803.

After reading this blog and a number of other sites, I prepared a letter withdrawing my contract in accordance with the 7-day cancellation clause. I have to say I'm tempted to wait to see what comes by FEDEX in the next day or two, but $2250 is a lot of money to satisfy my curiosity. I suspect I'll drop the letter in the mail tomorrow.

 

[DeniseM]

You need to contact your credit card company IMMEDIATELY and dispute the charge on your credit card. Do NOT wait for a refund.

There is zero doubt that this is a scam - we hear about this scheme multiple times a day on TUG and there has NEVER been an upfront fee company that turned out to be anything but a scam.

Good luck!

 

[JerClay]

CX Jumbo: I also received a call from ResortS Management ServiceS. They claim, as another TUGer noted, that there's another similarly named organization that is scamming folks. RTS allegedly is suing that company, which is the one with the "F" rating from BBB. RMS says they are not a member of BBB because of unreasonable fees, but are a member of Online BB (you can actually find them there). They claim even Disney gets an F rating because they won't join the BBB.

The story line is that they receive lists from resorts of people who came for timeshare presentations but didn't buy - they call them to see who might be interested in buying at a reduced price. They then search records of deeds to find timeshare owners and call them to see if they want to sell. They told me they had a couple who was interested in my unit.

I talked with a Jenna Daniels, who was VERY convincing. I usually am a skeptic's skeptic, but she talked me into signing on. I gave my credit card info to the guy with the Nevada area code (Jeremy Gibson - mentioned in an earlier quote. I receive a contract, by email, to initial and sign. It wasn't until afterwards that I noticed the contract said I am giving permission to them to register my property on their website - no mention of having a buyer. When I asked Ms. Daniels about that she again emphasized they had a buyer, and I would see the buyers' names when I got documents by FEDEX in the next day or two.

What makes them so believable is that they continually cite the law and their obligations under the law, etc., etc. It's also tempting to believe them when they say they'll be sending an Owners Affidavit, a Name Affadavit and Proof of ID statements that all have to be notarized, as well as an Estoppel letter from the court. They also continually emphasize the fact that advertising your timeshare won't sell it, which is why their service is not an advertising service, despite what the contract says.

Of course, they need $2,250 up front to do the deed packet, make sure there are liens on the property, etc.

An earlier quote noted that their address was a post-office box, but they do have what appears to be a legitimate address - 2207 Concord Pike in Wilmington, DE 19803.

After reading this blog and a number of other sites, I prepared a letter withdrawing my contract in accordance with the 7-day cancellation clause. I have to say I'm tempted to wait to see what comes by FEDEX in the next day or two, but $2250 is a lot of money to satisfy my curiosity. I suspect I'll drop the letter in the mail tomorrow.

Update on 12/17: OK - You all have convinced me. I wrote a letter invoking the 7-day opt out clause, had it notarized, made a copy, and then mailed it overnight delivery AND return receipt. At least with Discover, you cannot dispute a charge until it shows up our your bill, so am checking periodically throughout the day to see if it posted.

And Jenna seemed like such a nice lady!!!

 

[T_R_Oglodyte]

An earlier quote noted that their address was a post-office box, but they do have what appears to be a legitimate address - 2207 Concord Pike in Wilmington, DE 19803.

2207 Concord Pike is the address for "Mail Boxes, Etc.".

As stated above, their address is a PO Box - it's just not a US Post Office PO Box.

 

[JerClay]

2207 Concord Pike is the address for "Mail Boxes, Etc.".

As stated above, their address is a PO Box - it's just not a US Post Office PO Box.

Hmmmmm - I see from their website, which actually is deceivingly authentic looking, that they give a suite number as well - #668 / their mail box number perhaps? Looking at a satellite image of that address, it certainly doesn't have six floors -- looks like a strip mall. Also, on my Discover card, the charge that showed up this AM shows the city as Orlando.

 

[CX Jumbo]

JerClay:

I too feel I am a "skeptic's skeptic" and am embarrassed to say that I got in as deep as I did.

After more follow up with "Christopher" I am 100% convinced it is a scam.

As I mention above, he would not return my calls. I tried the phone numbers on the RMS website literally dozens of times and never once got a human being on the line. (These are the numbers that real live customers would call in order to "buy" a timeshare, but that is another discussion) In order to actually talk to him, I had to blind call several other extensions of "Christopher's" line. 115, 116, 117 etc. This was hilarious, as EVERY one of the other sales people called back based solely on my call display number. One of them eventually put me through to "Christopher" who stuck with the sales pitch and repeated the "100% sold" routine.

I told him that if he did have a buyer, he should be bending over backwards to accommodate my very reasonable requests.

I offered to pay a realtor out of my own pocket to "middle man" the deal and protect my interests. No cannot. The are worried that we would try to cut them out of the deal.

I asked to speak directly to the "buyer". No cannot. Not allowed by law. Really. Hmmmm.

I offered to sign a letter that authorized the release of my contact info to the buyer so that he could call me. This one gained some traction, but only to try to "sell" the con further. He said documents would have to be generated at "corporate" and sent to customer service and then sent to me. Once I signed these documents, they could get the buyer to call me. What a joke I said. He then put me on hold for 2 minutes. When he came back on the line, he said that he had spoken to the buyer in Canada, and by golly, the buyer still wanted to stick with the purchase and was angry that I was not holding up my end of the bargain! Lets have a conference call and talk about it I said. No cannot.

I will let you know how things pan out from here with these scoundrels.

 

[T_R_Oglodyte]

Hmmmmm - I see from their website, which actually is deceivingly authentic looking, that they give a suite number as well - #668 / their mail box number perhaps? Looking at a satellite image of that address, it certainly doesn't have six floors -- looks like a strip mall. Also, on my Discover card, the charge that showed up this AM shows the city as Orlando.

It is very common for companies of all types that use a mail drop service (such as Mail Boxes, Etc.) to use the mailbox # as a suite #.

 

[CX Jumbo]

Well good news. I have received a refund from RMS. I remain 100% convinced I was the victim of a scam and only the 7 day refund clause bailed me out.

It was absolutely appalling how hard it was to get confirmation from RMS that my transaction would be reversed. I must have called the "customer service" line 30 times before actually getting a human being on the line. I explained to her that over the past 2 weeks I had repeatedly emailed, faxed, written and even submitted via their website inquiry function, my instructions to cancel, and that I was looking to get confirmation that these instructions were being acted upon. She put me on hold for several minutes and came back and told me they had received them all and that this paperwork was first given back to the salesman who would then try to salvage the deal. After telling her that there was no possible way there would be any salvaging, she agreed to process the refund. A manager called a few minutes later with a confirmation number and follow-up email.

Alls well that ends well, but a painful experience to say the least.

 

[luzecruz]

lulu

I was just notified to receive 19775.00 for my two weeks timeshare plus 2 banked weeks, but I have to pay 1998.00 up front,and they already received a deposit of 3595.00. I have already lost over 4000.00 with other companies, this company is resort management system. I really can use this money to defray medical cost due to my cancer, but I also can't afford to borrow this money just to lose it. Please help me decide I rather just donate it so I can save on my maintenance fees of 1602.00 for 2 weeks, I just put that on a credit card. HELP what should I do?

 

[Rent_Share]

Absolute Scam

DO NOT DO IT


You have been burned twice -

DON'T LET IT HAPPEN A THIRD TIME

 

[Stefa]

I was just notified to receive 19775.00 for my two weeks timeshare plus 2 banked weeks, but I have to pay 1998.00 up front,and they already received a deposit of 3595.00. I have already lost over 4000.00 with other companies, this company is resort management system. I really can use this money to defray medical cost due to my cancer, but I also can't afford to borrow this money just to lose it. Please help me decide I rather just donate it so I can save on my maintenance fees of 1602.00 for 2 weeks, I just put that on a credit card. HELP what should I do?

Don't give them any money. They are a total scam. They will not sell your timeshare and they will not refund your money. Anyone who calls you claiming to have a buyer for your timeshare is lying.

If you are able to find someone who will take your timeshare as a donation, you should do it before they change their mind.

 

[DeniseM]

I was just notified to receive 19775.00 for my two weeks timeshare plus 2 banked weeks, but I have to pay 1998.00 up front,and they already received a deposit of 3595.00. I have already lost over 4000.00 with other companies, this company is resort management system. I really can use this money to defray medical cost due to my cancer, but I also can't afford to borrow this money just to lose it. Please help me decide I rather just donate it so I can save on my maintenance fees of 1602.00 for 2 weeks, I just put that on a credit card. HELP what should I do?

It is 100% a scam - there is no question about it - don't do it!

I'm moving your post to a thread about Resort Management Services - please read all the posts about this company.

There is a very basic rule of thumb about selling your timeshare - ANYONE who charges you a large upfront fee is a scammer - PERIOD!

 

[DeniseM]

Please consider giving it away to a private individual who can use it, before you spend a cent with a company like this.

Why?
-You can give it away yourself for nearly no cost.
-You can control the transfer process to make sure it is truly transferred out of your name.
-You won't have to deal with companies that may or may not be Legit.
-You can transfer it to a private individual who will be happy to have it for their own use.
-You will have the satisfaction of knowing that you ended your ownership legally and ethically.

There are two places on TUG where you can give away your TS's for free (no charge for the Ads.) There are other cheap and free sites on the internet, as well.

TUG Marketplace - the only cost is your TUG membership - $15 (List it for $1 and it will automatically go in the Bargain Basement Ads.)

Bargain Deals - Totally FREE! - just write a simple post with all the pertinent info. In your post, include the following info.:

-resort name
-unit size
-season owned
-maintenance fee
-current reservations​

To make it more attractive I would:

1) Pay 2011 maintenance fees and don't ask for reimbursement.

2) Pay for the title transfer (you can get a simple professional transfer for about $100) I've used this licensed document Prep. company and the owner is a Tugger. - Note, this is my personal recommendation, not as a representative of TUG.

3) Reserve a popular holiday week in 2011 for the new owner​

Good luck!

 

[theo]

When "services" are actually "disservices"...

At the risk of sounding "harsh", the old saying that "a fool and his money are soon parted" seems to be proven correct over and over and over again when it comes to the (alleged) "services" and "solutions" offered by the many assorted upfront fee "listing" parasites who seem to be virtually unlimited in number.

 

[richardm]

This may or may not be related, but the company names are close enough that this thread caught my eye.

I just issued a scam alert about a company calling itself Corporate Management Group or Corporate Management Services, that appears to be using a fake address. The gentleman involved promises no upfront fee (and appears to be targeting Wyndham owners), but then asks for various title and service fees totalling thousands!

[link deleted]

 

[AwayWeGo]

Harsh Is As Harsh Does.

At the risk of sounding "harsh", the old saying that "a fool and his money are soon parted" seems to be proven correct over and over and over again when it comes to the (alleged) "services" and "solutions" offered by the many assorted upfront fee "listing" parasites who seem to be virtually unlimited in number.

You typed a mouthful.

Unfortunately, those various timeshare aftermarket bamboozles aren't all that different in character from the alleged value being peddled via high pressure razzle-dazzle & ballyhoo by the full-freight timeshare sellers.

Thus it is not all that surprising that timeshare owners who got fleeced into paying major dollars for new timeshare deeds, which typically are worth a few hundred dollars at most would, would soon thereafter also be ripe for the plucking by people offering the assorted timeshare "services" & "solutions" & "relief" & "rescue" & "freedom" hornswoggles out there.

Click here for a hypothetical nightmare scenario illustrating some of the typical timeshare hornswoggles & bamboozles that are just waiting to ensnare the unwary.

-- Alan Cole, McLean (Fairfax County), Virginia, USA.​

 

[vecch2]

Thanks Guys

I just got off the phone with a Jena Daniels (who is actually a hot golf pro) and you guest it, she has a buyer for my timeshare. Well it took all of 5 minutes and reading your posts to realize she's a scammer and a good 1 actually, I'm sure she will be calling back tomorrow to get the "paperwork" started and thanks to you guys I can tell her what to do with her paperwork.