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Aloha Airlines/Aloha is Toast [Merged]

taffy19

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In an earlier post, I said good luck to all of us. Good luck didn’t happen. My primary concern was for the passengers that needed to travel interisland or to the mainland in the next couple weeks. I knew that they could be stuck. The news tonight displayed lots of folks stranded and no seats available on other airlines. It was an incredibility sad day for a lot of people in Hawaii. Half of the employees at Aloha Airlines had worked there more than 20 years and their coworkers had become family. It was a great place to work and everyone loved coming to work and seeing each other. In the end, it was the fare war by GO, the rising fuel prices and the older interisland planes that use a lot of gas that did us in. In 2006, there were plans to get new planes, but when the fare wars happened, too much money was being lost and the new planes never happened.

This time Chapter 11 was different. The current owners had been trying to reorganize for the last two years. During the first week of March 2008, management told a group of pilots in ground school that the company was getting new planes, expanding with another company and that there would be something in the paper within two weeks. However, around March 15th, the other company backed out of the deal and the present owners gave up. When Aloha filed Chapter 11, there were four companies looking to invest. Everyone thought that one of the companies would show up on March 31st at the court hearing and we would continue ops until things were reorganized. However, it came as a big surprise to everyone when Aloha announced on March 30th that they were shutting down.

The news tonight reported that Aloha reservations received 8000 calls, or more than twice the average of 4000 per day. A lot of employees came in on their off day to help out, but that didn’t solve all the problems. I am disappointed that United Airlines (Aloha’s code share business partner) didn’t do more, or pick up the Aloha Air miles. Those miles had always been transferable before. I had over 100,000 miles and it looks like they are gone. I feel the pain for everyone that had those miles.

I am selling my house that we bought three years ago, downsizing and moving on. However, I am probably better off than 90% of the people that I work with. It is a very painful day for a lot of people. I hope that everyone is able to get their money back from their credit card companies and that they are able to complete their vacation plans this year.

My sister was supposed to visit this June, and she wanted to fly from Honolulu to the big island. I told her to put her plans on hold another year and not to come out this year. Everyone will need to reconsider their options. I recommend avoid flying interisland until after summer 2008. It will be very difficult for Hawaiian and GO to pick up the extra passengers in the near future. The news reported that Aloha flies 8000 passengers on a daily basis and that Hawaiian and GO will increase service for an additional 6000 seats. So, what are the other 2000 people suppose to do??? Maybe United will come in with a couple flights to help out. In any event, all flights will be very full. Don’t miss your connection, or you could have major problems. If you are angry, please be angry at GO or Mesa, they caused this mess. They still owe Hawaiian $80 million and have to face Aloha in court during October 2008. They are in serious trouble.

I think that I can speak for all the employees at Aloha when I say “Thank you to everyone for flying Aloha over the years”. It was the best eight years of my life. To all our friends, I hope that our paths will cross again.

Aloha, Tom Palmer, Captain Aloha Airlines
I really feel for you and all the other Aloha employees too. It is really sad to see a company go under when it has been in business so long. :bawl:

I hope that all TUGgers will get the flight they need. We have our return tickets with Hawaiian so will be OK.
 

daventrina

TUG Member
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Jun 7, 2005
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Location
Big Island, HI
Resorts Owned
HVC (Diamond) Platinum HI/US HGV Max
CA has protection

http://ag.ca.gov/travel/faqs.php

How do I file a complaint against an airline?

There are several ways that affected passengers can obtain information about air carriers that have ceased operations or filed for bankruptcy and the various avenues which are available to obtain refunds, file claims in bankruptcy, or have other carriers honor their tickets (assuming that such arrangements have been made).

For airlines, which are regulated by the United States Department of Transportation ("DOT"), these are:

1. Log onto the DOT Website: http://airconsumer.ost.dot.gov/. Click on "Service Cessation."
2. Call a hotline [(202) 366-2220] run by DOT's Aviation Consumer Protection Division. Leave a name and address and DOT will mail out the applicable "fact sheet."
3. Write a letter to Department of Transportation, Aviation Consumer Protection Division, 400 7th St. SW, Room 4107, Washington, D.C. 20590.
4. Log onto the Website for that carrier if it is still operational. Often times, when airlines cease operations, they continue to provide updated information on the Internet.

http://ag.ca.gov/travel/forms.php#fund
http://ag.ca.gov/travel/consumer.php
http://ag.ca.gov/travel/pdf/statute...8bdb0d9-fd6e-45da-847c-564a64a8db41/1/hilite/

http://www.tcrcinfo.com/index.html
http://www.tcrcinfo.com/forms.html

http://www.tcrcinfo.com/documents/Cessation%20Doc%202005%20OK.pdf

We had tickets on ATA using SW rewards credits. SW says that they'll reschedule us on other flights. We'll see what they come up with.
 
Last edited:

GaryDouglas

TUG Member
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Location
Pleasanton, CA USA
Resorts Owned
Marriott Maui Ocean
Club Suites and Villas
At a minimum, you can get a refund/credit if the charge for your tickets appears on a credit card statement mailed to you within the past 60 days. Otherwise, legally, you might well be out of luck, unless your credit card company has a specific provision designed to protect you. However, most credit card companies have a more generous (unpublished) refund policy than the law and federal regulations require, typically covering charges as old as six months or so.

See this Federal Trade Commission link for the rules as to what to do. Note that unless you send a written dispute letter via certified mail, your claim might well be denied.

Dave, if the credit card company can't get the money from the carrier (Aloha or ATA in this case, blood from a turnip), is the CCC responsible for crediting my account, assuming all rules have been met?
 

DeniseM

Moderator
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Location
Northern, CA
Resorts Owned
WKORV, WKV, SDO, 4-Kauai Beach Villas, Island Park Village (Yellowstone), Hyatt High Sierra, Dolphin's Cove (Anaheim) NEW: 3 Lawa'i Beach Resort!

Phill12

TUG Member
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Location
N.California
Even though we canceled our Maui plans after almost a year of having them in place some good news and dumb news!

I see that my Wells Fargo Visa acct did return my $1649.00 for ATA flight.:banana:

Now we are only out our Aloha ticket cost of around $1900 and from what other Tuggers have said about the time rule we are dead in the water because we booked on Nov 29,2007 for a May 23,2008 trip. Still don't see how or why there would be a time table because you have paid for services not used.

Dumb news is after my run-in with II travel and going back to Expedia to re-book and bragging on here about them because we have used Expedia for years they also let me down.

After talking to someone that told me we just book your vacation plans for a fee and your on your own for your loss. This was almost as bad as dealing with II which will never happen again for us.

Today Expedia sends me a E-mail giving numbers to call for about four airlines that they worked a deal to handle the ATA ticket holders. Nothing said if its the same bull that Aloha and United pulled where you pay higher fee to be on United but your Aloha money doesn't count toward your ticket.

If United had done this with the Reservation we had from Aloha and not said we need to pay almost $2800 then go back and try to get our money from Aloha we would still be going to Maui in May.:crash:

On the TV News its made to sound as if you do get Aloha payments added to your United tickets and this has been a out right lie.To bad CNN doesn't hear about all this!

If this was true we would still have our vacation and be flying on United in May instead of staying back at our resort in Lake Tahoe. :rolleyes:
 

Cathyb

Tug Review Crew: Rookie
TUG Member
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Location
Carlsbad, CA
Aloha Airline Bankruptcy Reimbursement--American Express

Just received a letter from American Express that we will be credited with the cost of two Aloha Airline inter-island tickets for July 2008 that we purchased about nine months ago :cheer: This helps defray the $390 replacement tickets with Hawaiian that we had to purchase.
 
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