This is how chill my dog was.
I was staying in a pet friendly hotel in Toronto, and I was checking in. I had my pet with me, I was checking in and paying a pet fee.
While I was in line to check in, and my dog was lying on the cold tile floor on his belly, (it was hot outside and this way a nice way to cool himself down), the elevator opened up and a small dog wearing a Service Dog Vest, on one of those slinky leashes comes barreling out, barking and straining on the lead, and runs up to my dog and bites him in the butt. Honestly I think the dog mostly got a mouth full of fur. My dog just looked at him, like are you stupid. He didn't even get up off the ground. He didn't growl. The owner ran over and picked up their service dog. Then tried blaming me for their dog's behavior, because my dog's leash was just sitting on the floor and not in my hand. I just looked at her and said, "We both know that is NO service dog", and I just moved up to the desk to check in and said nothing else.
My Therapy dog which was NOT a service dog, but better trained and behaving than their alleged Service Dog.
These people who pass off their pets as service animals are just entitled as**ole, who think that breaking rules are just fine provided if is in their benefit.
Your dog's leash was not in your hand but your dog didn't move or bark. Yet it is your fault that her dog was barking. Seriously, why are people like this? Why couldn't she just apologize and move on? Does she not know how an actual service animal would behave or her guilt was glowing red and she wanted to cover it up. I just don't get it.