6 pm check in due to someone else’s late check out? And high pressure to do presentation at check in.

[chunkygal]

That happened to us at SAME resort. And we had stopped and done our grocery shopping to stretch out the time to 4. They said they would call us when room was ready. No call. At 6:30 we went back in and said is the room ready yet. No apology, no compensation, but wait, they did ask us AGAIN about getting our welcome gift and talking to sales! Kinda soured my desire to return there.

 

[dioxide45]

When we finally got into the room after 7 pm, the living room carpet was wet as if they had just cleaned it. I did not want to think about what they just cleaned up.

It's possible that the room had an ADA animal in it or they otherwise found out someone had their pet in it. We checked in to a room at Harbour Club and apparently they hadn't yet cleaned the carpet. I was coming back to the room and a guy was following me the whole way. When I got to our room he asked if we were in the room we were in. Apparently he was the GM and cleaners were there to clean it. They had a big long hose down to their van in the parking lot below. He said it was brand standard to clean the carpets anytime a previous guest had checked out with a service aniimal. It probably takes several hours for the carpets to be completely dry.

We also had the cockroach issue in that same room, a big one on the wall in the bathroom closet. The GM looked and called it a Palmetto Bug, but we know better. That is just a nickname that they like to use to make guests it isn't a cockroach. We were moved to another room.

 

[BrownThunder]

It seems that rooms not being ready by 4 pm is increasing. I've had this happen at a few MVC resorts the past few years. In some cases, they have me assigned to a villa that matches my request and offered me alternative that is ready. I think they are having more problems with staffing issues or people not checking out on time. The only late checkout option that I've ever been offered are only when I'm transferring to another MVC resort in the area or within the resort. If it is a 2BR lockoff, I can sometimes get into the studio side a little earlier. When I've encountered a delayed (after 4pm) availability, I've had to ask for compensation. Managers should always offer compensation upfront, especially to MVC owners.

I think it's due to staffing issues since the current administration has cracked down so heavily on immigration in general. It's not just Marriott, we had the exact same issue at Disney as well.

 

[dioxide45]

I think it's due to staffing issues since the current administration has cracked down so heavily on immigration in general. It's not just Marriott, we had the exact same issue at Disney as well.

This will certainly have a big impact. Many of the staff at the Florida resorts were TPS (Temporary Protected Status) migrants from Haiti. Many of which may lose that status based on current policy. Many others may have been granted temporary parole and work permits to come to the US under the prior administration whose status may also be stripped away.

 

[BrownThunder]

This will certainly have a big impact. Many of the staff at the Florida resorts were TPS (Temporary Protected Status) migrants from Haiti. Many of which may lose that status based on current policy. Many others may have been granted temporary parole and work permits to come to the US under the prior administration whose status may also be stripped away.

Yes, I also know of some staffing issues at Myrtle Beach because of student visas that weren't granted this summer. It's definitely had a bigger impact nationwide than people realize.

 

[Superchief]

I think it's due to staffing issues since the current administration has cracked down so heavily on immigration in general. It's not just Marriott, we had the exact same issue at Disney as well.

I've encountered these problems starting with COVID and continuing long before the immigration crackdown. The resorts in expensive areas are having a difficult time due to the high cost of living in the area. I think some of the Hilton Head resorts bus people in from the surrounding areas or provide low cost housing.

 

[frank808]

Just returned from WKORV-N and, interestingly, received texts offering 5K points for a 7:30am and 10k for a 6:30am check-out. Of course not much incentive but thought it was an interesting concept.
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Wish they offered this at Westin Nanea in May when we were there. We actually checked out the night before departure as I didn't want to be villa less for our 11pm flight. Would have loved the 10K bonvoy points since we were checking out early anyhow.

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[dioxide45]

Wish they offered this at Westin Nanea in May when we were there. We actually checked out the night before departure as I didn't want to be villa less for our 11pm flight. Would have loved the 10K bonvoy points since we were checking out early anyhow.

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They may have offered it, but since you checked out the day prior they didn't need to. I recall getting texts for these early checkout offers via text either late in the evening prior to or early morning of checkout.

 

[davidvel]

I've often found that late checkouts are not communicated to housekeeping. So even if I am granted a late checkout, HK is still knocking on the door at the regular checkout time just for me to tell them I was granted a late checkout.

We have experienced the same. You can use this to your advantage, though. When they refuse to grant you a late checkout, even a short one, and housekeeping knocks (or clicks, however they do that annoying sound) on your door, tell them you have a late checkout. They invariably say OK, and leave. Never seen any kickback on this if doing so for an hour or less.

 

[dioxide45]

We have experienced the same. You can use this to your advantage, though. When they refuse to grant you a late checkout, even a short one, and housekeeping knocks (or clicks, however they do that annoying sound) on your door, tell them you have a late checkout. They invariably say OK, and leave. Never seen any kickback on this if doing so for an hour or less.

Good idea. That clicking sound is them tapping on the door with a corner of a key card. What I find most annoying is they've tapped and said "housekeeping" at least three times before I am ever able to get to the door. By the time I am almost to the door they are already trying to get in. Good grief. It isn't like I am standing right beside the door to open it as soon as they tap the first time.

 

[davidvel]

Good idea. That clicking sound is them tapping on the door with a corner of a key card. What I find most annoying is they've tapped and said "housekeeping" at least three times before I am ever able to get to the door. By the time I am almost to the door they are already trying to get in. Good grief. It isn't like I am standing right beside the door to open it as soon as they tap the first time.

Yeah, I always have to yell something and they usually go away. They must have the Amex titanium room key card. But I have to admit it is effective and clear who they are.

 

[m61376]

We have experienced the same. You can use this to your advantage, though. When they refuse to grant you a late checkout, even a short one, and housekeeping knocks (or clicks, however they do that annoying sound) on your door, tell them you have a late checkout. They invariably say OK, and leave. Never seen any kickback on this if doing so for an hour or less.

For the short extension they made it clear that it didn't need to be officially granted, but that our room key would be inactivated at 10AM and to come to the front desk in the morning to get it rekeyed for the additional time (we were already going to be in the room, with our daughter and grandsons showering/getting changed post surfing so it wasn't necessary, but was nice if we had needed a little later access).

 

[Retired2025 aka AlmostRetired]

This maybe an unpopular statement, but unless it is off season and the resort knows they will not be full, there should be no late check out at a timeshare unless there is some unique situation that warrants it.

 

[dioxide45]

This maybe an unpopular statement, but unless it is off season and the resort knows they will not be full, there should be no late check out at a timeshare unless there is some unique situation that warrants it.

The problem is that everyone who asks has a "unique situation". They don't want to say no, so they grant it. We've never asked at a timeshare.

 

[bazzap]

This maybe an unpopular statement, but unless it is off season and the resort knows they will not be full, there should be no late check out at a timeshare unless there is some unique situation that warrants it.

Some resorts, especially in Asia and to a lesser extent in Europe, seem quite well able to allow limited late check out after 10am whilst still ensuring check in is available for all before 4pm.
Well done them


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[MikeM132]

Appreciate comments and recent experiences.

Norma

We have had numerous check-ins where the room was not ready at 4 over the years. This was supposed to be somewhat fixed by allowing check ins for weeks owners (still the majority, I understand) on Thurs, Fri, Sat, Sun. More recently we've been OK, but have made an effort to arrive on a Thursday when we can.
We also usually leave early, always call the front desk and tell them we're gone. We'll tell the housekeepers, too, if we see them (our last trip the front desk never answered the phone--it was early). Once or twice we've asked if they are going to clean our room. If yes, I give the tip directly to them instead of leaving it on the nightstand.

 

[Dean]

Many Bluegreen resorts we've been to allow a certain number of late check outs. Once their slots are full, they do not allow it. They can't clean all rooms at once so if they track it, a limited number shouldn't be a problem. Most timeshares don't want to track it and just say no. Some charge if stay over too long. We checked out of 15 Villas at Grande Ocean Saturday. All were out by or before 10 except one, my sister of course. About 10:30 before they were out but the maid's were not ready for it anyway. DVC check ou tis 11 instead of 10.

 

[Docsdrillers]

We rarely have our rooms ready at 4pm nowadays ....As for late checkout we have requested it several times over the years at Ocean Pointe..They always give us an option of staying in the studio a half hour later than had we chosen the 1 bedroom..but even when we were waiting in the studio no cleaning crew ever came to start on the 1 bedroom..typically it's 1130 in the studio or 11 in the 1 bedroom..i don't recall ever getting anything later than 1130.

 

[PcflEZFlng]

The last time I was at DVSI, two years ago, my experience mirrored the OP's, except for the hounding to attend a presentation. I arrived early at 3:30 (had left home early to beat the traffic). Room not ready at 4:00. Waited in the lobby. Room still not ready at 5:00. Waited some more. Approached the desk again at 6:00 when they still hadn't texted me. They called housekeeping, which said the room was ready. In my feedback to the resort, I noted the crappy check-in experience I had.

Although that's the first time I experienced such a lame check-in at DVSI, it has happened to me numerous times in the past when visiting Westin Desert Willow. Over many years, I don't think I ever got my room anywhere close to 4:00 or 4:30. I always just accepted it as the norm.

I'm going to be at DSVI again a week from now, and at WDW next month. Now I realize, from the posts above, that if this happens again, I should request and expect compensation for unreasonable delay and lost hours that I paid for. When they say check-in is at 4:00, they need to honor that.

Just completed my stay at DVSI. Pleased to say they gave me my room right away at 4:00 pm this time.

 

[47vampire]

I have moved Marriott resorts at Hilton Head. It is nice that they let you stay and move when the unit is available. Generally we are in the unit until 12ish. That would only give them 4 hours to clean and I can see that making for some late check-ins.
I have only experienced the unit not ready at 4 in Hawaii and Orlando. Nothing offered.

When ever I have commented on housekeeping issues, I am always told they have issues with staff, etc.

I am a Vistana owner and they now make us go through a special "welcome" to try and get us to do a presentation. Involves food and alcohol and adds about 30-45 minutes to arrival because you usually have to wait to be seen. No value there for me.

 

[jabberwocky]

I had a pleasant surprise when transferring resorts at the Maui Vistana properties. We checked out of WKORV at 9:30 to move over to Nanea. The rest of the family enjoyed the pool while I had the luggage and groceries loaded to haul over to Nanea.

Arrived at Nanea around 9:55 and had them put the luggage/groceries into storage and parked the vehicle. I stopped at the front desk to give them my credit card information and get the keys. They didn’t tell me what the unit number was, but the wristband keys were ready to go. Stopped by the concierge desk to get the scratch cards and tell them we couldn’t do another presentation. Went back to the parking lot around 10:20 to put the parking pass in the vehicle and got a text saying our room was ready.

Very pleased as sometimes you do have to wait, but if the room is ready I think they will let you in early.

 

[iqmavin]

In all our years of timesharing, we've never asked for a late checkout. I mean the rules stipulate that late checkout isn't permitted as a Bonvoy benefit at vacation club properties. We have been late getting out a couple times, but no more than 10 minutes. That said, I've found out that the resorts have leeway to appease those who beg, whine, plead or demand a late checkout because of their Bonvoy or perhaps high owner status. Several people in the Vistana forum have mentioned asking for and being granted late checkouts (even those that had no Elite level). So it goes. It seems the GM grants front desk agents to provide some leeway to avoid a complaining guest and there you have why you had to wait two hours extra to get into your room.

I've always found that Marriott has done a poor job of identifying early departing guests. They don't seem to query guests prior to departure to find out if some will be leaving early. If someone checks out at 7am then housekeeping could get in there much sooner, but I always see housekeeping staff strolling in around 9am. None of them seem to start prior to that. They should maybe have an earlier shift to get a head start on rooms that are departed. All resorts should utilize the mangnets or door hangars that indicate "checked out". With that, I am still not even sure housekeeping utilizes those hangars. They seem to have their list of rooms to go to and they go to whichever one is first on their list. We've had people standing outside our door starting at 9am when we weren't leaving till 10am. I am sure there was probably another room somewhere which has been vacated that the person could be cleaning instead of holding up the wall outside our room.

Late check-in in is becoming a big problem since so many properties have staffing issues and they'll tell you that's why.

Not sure about housekeeping staff "strolling in" at 9 AM. Housekeepers are the hardest workers on property, amongst the lowest paid, and wherever I stay (mostly in Hawaii) are very accommodating. They come to work when they're told to be there. Let's not blame them.

Like you, we never ask for a late checkout because I know the rules. But I've been 15-20 minutes late getting out. It's never been an issue. If I leave early I let them know so they can hopefully get a jump on cleaning.

As we've all learned at timeshares Marriott Bonvoy status means nothing. (Chairman status doesn't mean a thing either unless they're trying to get you to buy more club points.). It means very little in the hotels as well. Except of course in Europe.

Not sure what we as owners can do about it except express our displeasure.

 

[jmhpsu93]

Not sure about housekeeping staff "strolling in" at 9 AM. Housekeepers are the hardest workers on property, amongst the lowest paid, and wherever I stay (mostly in Hawaii) are very accommodating. They come to work when they're told to be there. Let's not blame them.

I don't think anyone here would fault the housekeeping staff themselves. Sometimes they aren't perfect but they do a damn fine job for the most part.