6 pm check in due to someone else’s late check out? And high pressure to do presentation at check in.

[chunkygal]

That happened to us at SAME resort. And we had stopped and done our grocery shopping to stretch out the time to 4. They said they would call us when room was ready. No call. At 6:30 we went back in and said is the room ready yet. No apology, no compensation, but wait, they did ask us AGAIN about getting our welcome gift and talking to sales! Kinda soured my desire to return there.

 

[dioxide45]

When we finally got into the room after 7 pm, the living room carpet was wet as if they had just cleaned it. I did not want to think about what they just cleaned up.

It's possible that the room had an ADA animal in it or they otherwise found out someone had their pet in it. We checked in to a room at Harbour Club and apparently they hadn't yet cleaned the carpet. I was coming back to the room and a guy was following me the whole way. When I got to our room he asked if we were in the room we were in. Apparently he was the GM and cleaners were there to clean it. They had a big long hose down to their van in the parking lot below. He said it was brand standard to clean the carpets anytime a previous guest had checked out with a service aniimal. It probably takes several hours for the carpets to be completely dry.

We also had the cockroach issue in that same room, a big one on the wall in the bathroom closet. The GM looked and called it a Palmetto Bug, but we know better. That is just a nickname that they like to use to make guests it isn't a cockroach. We were moved to another room.

 

[BrownThunder]

It seems that rooms not being ready by 4 pm is increasing. I've had this happen at a few MVC resorts the past few years. In some cases, they have me assigned to a villa that matches my request and offered me alternative that is ready. I think they are having more problems with staffing issues or people not checking out on time. The only late checkout option that I've ever been offered are only when I'm transferring to another MVC resort in the area or within the resort. If it is a 2BR lockoff, I can sometimes get into the studio side a little earlier. When I've encountered a delayed (after 4pm) availability, I've had to ask for compensation. Managers should always offer compensation upfront, especially to MVC owners.

I think it's due to staffing issues since the current administration has cracked down so heavily on immigration in general. It's not just Marriott, we had the exact same issue at Disney as well.

 

[dioxide45]

I think it's due to staffing issues since the current administration has cracked down so heavily on immigration in general. It's not just Marriott, we had the exact same issue at Disney as well.

This will certainly have a big impact. Many of the staff at the Florida resorts were TPS (Temporary Protected Status) migrants from Haiti. Many of which may lose that status based on current policy. Many others may have been granted temporary parole and work permits to come to the US under the prior administration whose status may also be stripped away.

 

[BrownThunder]

This will certainly have a big impact. Many of the staff at the Florida resorts were TPS (Temporary Protected Status) migrants from Haiti. Many of which may lose that status based on current policy. Many others may have been granted temporary parole and work permits to come to the US under the prior administration whose status may also be stripped away.

Yes, I also know of some staffing issues at Myrtle Beach because of student visas that weren't granted this summer. It's definitely had a bigger impact nationwide than people realize.

 

[Superchief]

I think it's due to staffing issues since the current administration has cracked down so heavily on immigration in general. It's not just Marriott, we had the exact same issue at Disney as well.

I've encountered these problems starting with COVID and continuing long before the immigration crackdown. The resorts in expensive areas are having a difficult time due to the high cost of living in the area. I think some of the Hilton Head resorts bus people in from the surrounding areas or provide low cost housing.

 

[frank808]

Just returned from WKORV-N and, interestingly, received texts offering 5K points for a 7:30am and 10k for a 6:30am check-out. Of course not much incentive but thought it was an interesting concept.
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Wish they offered this at Westin Nanea in May when we were there. We actually checked out the night before departure as I didn't want to be villa less for our 11pm flight. Would have loved the 10K bonvoy points since we were checking out early anyhow.

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[dioxide45]

Wish they offered this at Westin Nanea in May when we were there. We actually checked out the night before departure as I didn't want to be villa less for our 11pm flight. Would have loved the 10K bonvoy points since we were checking out early anyhow.

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They may have offered it, but since you checked out the day prior they didn't need to. I recall getting texts for these early checkout offers via text either late in the evening prior to or early morning of checkout.

 

[davidvel]

I've often found that late checkouts are not communicated to housekeeping. So even if I am granted a late checkout, HK is still knocking on the door at the regular checkout time just for me to tell them I was granted a late checkout.

We have experienced the same. You can use this to your advantage, though. When they refuse to grant you a late checkout, even a short one, and housekeeping knocks (or clicks, however they do that annoying sound) on your door, tell them you have a late checkout. They invariably say OK, and leave. Never seen any kickback on this if doing so for an hour or less.

 

[dioxide45]

We have experienced the same. You can use this to your advantage, though. When they refuse to grant you a late checkout, even a short one, and housekeeping knocks (or clicks, however they do that annoying sound) on your door, tell them you have a late checkout. They invariably say OK, and leave. Never seen any kickback on this if doing so for an hour or less.

Good idea. That clicking sound is them tapping on the door with a corner of a key card. What I find most annoying is they've tapped and said "housekeeping" at least three times before I am ever able to get to the door. By the time I am almost to the door they are already trying to get in. Good grief. It isn't like I am standing right beside the door to open it as soon as they tap the first time.

 

[davidvel]

Good idea. That clicking sound is them tapping on the door with a corner of a key card. What I find most annoying is they've tapped and said "housekeeping" at least three times before I am ever able to get to the door. By the time I am almost to the door they are already trying to get in. Good grief. It isn't like I am standing right beside the door to open it as soon as they tap the first time.

Yeah, I always have to yell something and they usually go away. They must have the Amex titanium room key card. But I have to admit it is effective and clear who they are.