Hey guys,
New here. I found the forums by searching for more information on the TS I just purchased in Cabo over Thanksgiving.
After 5 hours of reading through all the threads I could find, I came to the conclusion that I made a mistake in my purchase. The salesman lied to me (promised 3 weeks, it's actually only one), and I really don't think this is the right choice for my family. Regardless of the reasons, I just want to get out of the deal and under Mexican law I have 5 days to do so.
The same day of purchase I sent an email to the email on the forms to Mr Calleros expressing my interest to cancel. I basically copy/pasted a version of this cancellation email (http://mexisham-timeshare.blogspot.com/2009/03/how-i-spent-my-winter-vacation.html). This was at 11/25/2012 at 11pm.
I didn't receive a response on 11/26 so I went down to the local PROFECO office in Cabo and filed a formal complaint with Solmar's parent company.
On 11/27 I received an email from Solmar and they said they needed 7 business days to respond to my email.
Does anyone have any idea why they might be delaying? Should I go ahead and send a certified letter to them even though they responded to my cancellation email (confirming that they have indeed received my cancellation request)?
Any help here would be great!
Thanks, TUGers!
u238ed
New here. I found the forums by searching for more information on the TS I just purchased in Cabo over Thanksgiving.
After 5 hours of reading through all the threads I could find, I came to the conclusion that I made a mistake in my purchase. The salesman lied to me (promised 3 weeks, it's actually only one), and I really don't think this is the right choice for my family. Regardless of the reasons, I just want to get out of the deal and under Mexican law I have 5 days to do so.
The same day of purchase I sent an email to the email on the forms to Mr Calleros expressing my interest to cancel. I basically copy/pasted a version of this cancellation email (http://mexisham-timeshare.blogspot.com/2009/03/how-i-spent-my-winter-vacation.html). This was at 11/25/2012 at 11pm.
I didn't receive a response on 11/26 so I went down to the local PROFECO office in Cabo and filed a formal complaint with Solmar's parent company.
On 11/27 I received an email from Solmar and they said they needed 7 business days to respond to my email.
Does anyone have any idea why they might be delaying? Should I go ahead and send a certified letter to them even though they responded to my cancellation email (confirming that they have indeed received my cancellation request)?
Any help here would be great!
Thanks, TUGers!
u238ed
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