28 minutes

[jlepstein1]

I tried to reach my "vacation advisor" this afternoon at 1 pm EST. After listening to an advertisment for Destination Club I pushed the button on my phone to speak with an advisor. The machine voice told me that the waiting time will be 28 minutes. I hung up.
I guess I should be grateful that at least they tell you how long it will take before someone can help you. But waiting 28 minutes to speak with customer service is really absurd. With all the unemployed people out there, many of whom can be trained to do this job, you'd think that Marriott might want to increase its staffing and serve its customers better.

 

[glypnirsgirl]

As they say in the Wolf brand chili ad, 'That's too long!"

I don't believe that most companies are striving for good customer service. Instead, the are looking to minimize cost.

In most cases, I think that it is short-sighted to not provide good customer service because your customers will leave you. Because of the unique nature of timeshares, we are stuck with what they give us. And as a result, they have no motivation to provide better service.

elaine

 

[mj2vacation]

I find that the waiti,es vary by the day and sometimes hour. Obviously peak booking times and banking windows will increase the wait time.

 

[davemy]

I want to comment, but i won't because it is to negative towards the DC! And what has happened to Customer Service at every public Company, including the one i work for.