jlepstein1
TUG Member
- Joined
- Apr 3, 2011
- Messages
- 68
- Reaction score
- 7
- Resorts Owned
- Ocean Pointe, Beachplace, Barony
I tried to reach my "vacation advisor" this afternoon at 1 pm EST. After listening to an advertisment for Destination Club I pushed the button on my phone to speak with an advisor. The machine voice told me that the waiting time will be 28 minutes. I hung up.
I guess I should be grateful that at least they tell you how long it will take before someone can help you. But waiting 28 minutes to speak with customer service is really absurd. With all the unemployed people out there, many of whom can be trained to do this job, you'd think that Marriott might want to increase its staffing and serve its customers better.
I guess I should be grateful that at least they tell you how long it will take before someone can help you. But waiting 28 minutes to speak with customer service is really absurd. With all the unemployed people out there, many of whom can be trained to do this job, you'd think that Marriott might want to increase its staffing and serve its customers better.