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28 minutes

jlepstein1

TUG Member
Joined
Apr 3, 2011
Messages
68
Reaction score
7
Resorts Owned
Ocean Pointe, Beachplace, Barony
I tried to reach my "vacation advisor" this afternoon at 1 pm EST. After listening to an advertisment for Destination Club I pushed the button on my phone to speak with an advisor. The machine voice told me that the waiting time will be 28 minutes. I hung up.
I guess I should be grateful that at least they tell you how long it will take before someone can help you. But waiting 28 minutes to speak with customer service is really absurd. With all the unemployed people out there, many of whom can be trained to do this job, you'd think that Marriott might want to increase its staffing and serve its customers better.
 

glypnirsgirl

TUG Review Crew: Expert
TUG Member
Joined
Oct 7, 2007
Messages
2,814
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Location
Fort Worth, Texas
As they say in the Wolf brand chili ad, 'That's too long!"

I don't believe that most companies are striving for good customer service. Instead, the are looking to minimize cost.

In most cases, I think that it is short-sighted to not provide good customer service because your customers will leave you. Because of the unique nature of timeshares, we are stuck with what they give us. And as a result, they have no motivation to provide better service.

elaine
 

mj2vacation

Guest
Joined
Jun 6, 2005
Messages
491
Reaction score
68
Location
New Jersey
I find that the waiti,es vary by the day and sometimes hour. Obviously peak booking times and banking windows will increase the wait time.
 

davemy

TUG Member
Joined
Jun 6, 2005
Messages
378
Reaction score
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Location
north tonawanda, n.y
I want to comment, but i won't because it is to negative towards the DC! And what has happened to Customer Service at every public Company, including the one i work for.
 
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