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[2024] MARRIOTT OWNERS: Important Update to our Guest of Owner Policy from Marriott Vacation Clubs [Related thread in the TUG Vistana forum.]

LeslieDet said:
No, if you added the guest's name at the time of making the reservation, you do not need to supplement that with the guest of owner form.
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I hope you are correct. The email seems to say that “additional guests” will be turned away if they arrive ahead of the owner and if the owner did not complete the guest of owner form. I’m wondering whether there has been communication to the properties that this stricter standard should be enforced.
 
igopogo said:
I hope you are correct. The email seems to say that “additional guests” will be turned away if they arrive ahead of the owner and if the owner did not complete the guest of owner form. I’m wondering whether there has been communication to the properties that this stricter standard should be enforced.
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It is my understanding, based upon multiple communications with the company, that if the guest's name is placed on the reservation at the time that it is made, there is no need to thereafter supplement it with the form. The form is for changes to an existing reservation that has a different name on it, typically, the person who logged in to make the reservation.

If you log in with your individual account, your name is by default placed on the reservation. If you want to add your co-owner's name, do it at the time the initial reservation is being made. If you want to add a non-owner family member, add that name at the time that the reservation is made. If you do not do that, then submit the guest of owner form for a non-owner family member. I've not seen any discussion or guidance by the company that folks are required to go back and supplement if the name is already on the reservation.

There is a scenario when a co-owner isn't added to the reservation at the time it is made, and theoretically, that co-owner should be able to call to have their name placed on the reservation. That is what corporate says should happen, but due to the changes, CS seems confused and is telling folks that the Guest of Owner form needs to be used, regardless of whether or not the name being added for check in purposes is an existing co-owner. The company is supposedly working on educating CS in that regard. IDK how long that will take.
 
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If the intent is truly to reduce rentals on the open market, I don't think they will worry about people whose names were included during the initial reservation. They will create a monster if they plan to force every person except the owner for each reservation to complete this form. When I read the email, I didn't get the impression that this form was needed if names were already on the reservation. I hope TUG members provide there experiences at the resort regarding these issues.
 
I put my sister in law's name on the reservation at the time I made it. She checked in last night at Summit Watch without me being there nor did I go and refill out the new form on MVC...
 
I called the Vistana owners number. According to the person I spoke with, the requirement (at least now) is for owners who use Marriott Vacation Club points to use the form to change the guest name. The person I spoke with said that for those of us who book with Star Options, we can call owner services and change the name to the guest staying at the property. I see the name changed for the guest staying at our Westin Kaanapali North property on our owner services dashboard. We did not receive the email.
 
sfcolliejr said:
I called the Vistana owners number. According to the person I spoke with, the requirement (at least now) is for owners who use Marriott Vacation Club points to use the form to change the guest name. The person I spoke with said that for those of us who book with Star Options, we can call owner services and change the name to the guest staying at the property. I see the name changed for the guest staying at our Westin Kaanapali North property on our owner services dashboard. We did not receive the email.
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For StarOption or Vistana home resort reservations, there is a button on the reservation on Vistana.com. No need to call.
 
LeslieDet said:
It is my understanding, based upon multiple communications with the company, that if the guest's name is placed on the reservation at the time that it is made, there is no need to thereafter supplement it with the form. The form is for changes to an existing reservation that has a different name on it, typically, the person who logged in to make the reservation.

If you log in with your individual account, your name is by default placed on the reservation. If you want to add your co-owner's name, do it at the time the initial reservation is being made. If you want to add a non-owner family member, add that name at the time that the reservation is made. If you do not do that, then submit the guest of owner form for a non-owner family member. I've not seen any discussion or guidance by the company that folks are required to go back and supplement if the name is already on the reservation.

There is a scenario when a co-owner isn't added to the reservation at the time it is made, and theoretically, that co-owner should be able to call to have their name placed on the reservation. That is what corporate says should happen, but due to the changes, CS seems confused and is telling folks that the Guest of Owner form needs to be used, regardless of whether or not the name being added for check in purposes is an existing co-owner. The company is supposedly working on educating CS in that regard. IDK how long that will take.
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Just to be clear.
My name is defaulted as main guest. I added my Step-Data as Additional Guest when I made the reservation (points)
I may or may not be able to stay with him.
Do I need to change it so he is main guest or will him being additional guest work.
I tried asking on chat and just got generic answer. Was taking to real person but don't think they actually looked at message, they just saw guest and sent me link to guest form.
 
rthib said:
Just to be clear.
My name is defaulted as main guest. I added my Step-Data as Additional Guest when I made the reservation (points)
I may or may not be able to stay with him.
Do I need to change it so he is main guest or will him being additional guest work.
I tried asking on chat and just got generic answer. Was taking to real person but don't think they actually looked at message, they just saw guest and sent me link to guest form.
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To myself, based on what you have said, the answer seems simple...he will be at the resort for sure. As you stated, you may or may not join him. So change the main name to his. He will be able to add you or anyone else later at the front desk, if needed, should you or anyone else decide to join him.
 
Just to add a pleasantly surprised datapoint, thus far the Redweek rental of the random 2024 week of my new ownership at KBC has gone swimmingly.

I got a renter late Friday and began the process early Saturday morning. It did take a while to find the link to the Guest Form for a weeks reservation (since it isn't next to the reservation) but I submitted it that morning and much to my amazement I received the new Marriott confirmation email Sunday night.

Now I just have to wait for November to roll around to get paid.
 
ljmiii said:
Just to add a pleasantly surprised datapoint, thus far the Redweek rental of the random 2024 week of my new ownership at KBC has gone swimmingly.

I got a renter late Friday and began the process early Saturday morning. It did take a while to find the link to the Guest Form for a weeks reservation (since it isn't next to the reservation) but I submitted it that morning and much to my amazement I received the new Marriott confirmation email Sunday night.

Now I just have to wait for November to roll around to get paid.
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It's not surprising Marriott is changing the reservation for rentals months out. The issue with the name change is for rentals within 30 days. I would love to hear from owners who listed their weeks on RW or another site for weeks within 30 days who tried to change the name. Is Marriott allowing the Guest Form for these rentals?
 
NJVacation61 said:
It's not surprising Marriott is changing the reservation for rentals months out….
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What was surprising (at least to me) was that it was only around 36 hours from submittal to receipt of the updated reservation over a weekend.

I had read of MVC taking ‘forever’ and feared that since I received Redweek’s notification on a Friday night that I wouldn’t be able to make their updated reservation submittal deadline.
 
My experience putting in 2 names for 2 different reservations was mixed. I received the name changed email confirmation for the 2nd one fairly quickly. I never received the email for the first one but when I logged in to MVC and looked at the reservation it was changed. I call MVC and the agent tried to send the email confirmation to me but he wasn't able to do it. He suggested to not change the email of the new person but keep it as your email. He told me to call Bonvoy to get it. I called Bonvoy. They couldn't do it either and told me to call MVC. I called MVC back and this agent contacted MVC's reservation dept and they sent it over to me fairly quickly. So it's hit or miss on whether you will get that confirmation email from MVC. At least I know which dept at MVC to tell the agent to contact if they don't send one. Or maybe just don't change your email off the reservation...
It does seem that the reservation dept at MVC has all the power for changing the reservations and your average agent has no power.
 
Likes to Travel said:
My experience putting in 2 names for 2 different reservations was mixed. I received the name changed email confirmation for the 2nd one fairly quickly. I never received the email for the first one but when I logged in to MVC and looked at the reservation it was changed. I call MVC and the agent tried to send the email confirmation to me but he wasn't able to do it. He suggested to not change the email of the new person but keep it as your email. He told me to call Bonvoy to get it. I called Bonvoy. They couldn't do it either and told me to call MVC. I called MVC back and this agent contacted MVC's reservation dept and they sent it over to me fairly quickly. So it's hit or miss on whether you will get that confirmation email from MVC. At least I know which dept at MVC to tell the agent to contact if they don't send one. Or maybe just don't change your email off the reservation...
It does seem that the reservation dept at MVC has all the power for changing the reservations and your average agent has no power.
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I had a similar issue--I couldn't tell if the name was added to the reservation as I hadn't received the notification. I called MVC and was told to keep my e-mail on the change form and then I would receive the email notification. But then I also got the pre-arrival emails even though I wasn't the one occupying the unit. So certainly, some bugs that need to be worked out.
 
I got this email today. After submitting a guest change on the website. Not the form. Ironically my reservation shows my guests name on the reservation already. My sister is on this ownership as well so not sure why they are so confused.
 

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Wanderlustgrl said:
I got this email today. After submitting a guest change on the website. Not the form. Ironically my reservation shows my guests name on the reservation already. My sister is on this ownership as well so not sure why they are so confused.
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This happened to me last week. Apparently when filling in the form and choosing the one where you are not staying it does not allow you to enter your(the owners) details. I was told this is an IT problem that will be looked at as my call brought it to light(yeah right). I was told to just fill out the form for the option as if I will be there in the interim. I was assured it would work for now.
 
Venter said:
This happened to me last week. Apparently when filling in the form and choosing the one where you are not staying it does not allow you to enter your(the owners) details. I was told this is an IT problem that will be looked at as my call brought it to light(yeah right). I was told to just fill out the form for the option as if I will be there in the interim. I was assured it would work for now.
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Thank you!
 
I now get a popup when I login to the MVC owner site with a link to an FAQ. I don't login all that often, is it somewhat new?
 
dioxide45 said:
I now get a popup when I login to the MVC owner site with a link to an FAQ. I don't login all that often, is it somewhat new?
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I saw it too just a day or so ago. I have been logging on MVC regularly recently as I'm looking for a specific date for an upcoming reservation and I hadn't seen the link previously, so I think the popup and the link is new.
 
rthib said:
Just to be clear.
My name is defaulted as main guest. I added my Step-Data as Additional Guest when I made the reservation (points)
I may or may not be able to stay with him.
Do I need to change it so he is main guest or will him being additional guest work.
I tried asking on chat and just got generic answer. Was taking to real person but don't think they actually looked at message, they just saw guest and sent me link to guest form.
Click to expand...
Since you added your "step-data" as an additional guest at time of making the reservation, you do not need to change anything. His name is already on the reservation.
 
dioxide45 said:
I now get a popup when I login to the MVC owner site with a link to an FAQ. I don't login all that often, is it somewhat new?
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They added the FAQ due to the confusion that the email sent out created.
 
Has anyone made an attempt to change a name within the 30 day deadline? How much wiggle room is there?
Is the form available within the 30 day checkin?
 
billymach4 said:
Has anyone made an attempt to change a name within the 30 day deadline? How much wiggle room is there?
Is the form available within the 30 day checkin?
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There was a post in one of the FB groups from an owner saying she had successfully gotten it changed within a couple of hours by filling out the form and then chatting with an agent as well for a guest that had a last minute emergency. So it sounds like its possible.
 
In the early days of their timeshare business, Marriott treated the owners as actual owners in most respects. It has evolved until now now they behave like a large landlord and treat the owners as renters. They are continually taking away our ownership rights.
 
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