time share scam
SO we have returned from Mexico today, but, while still in Mexico, we did contact Profeco( the next day after signing the contract), as well as copied them on all of our emails and contacts with The Reef (same day as well). We also sent our request via registered mail, received notification that it was received, including a scan of the name and signature of the person who signed for it. We also sent a registered mail copy to the "legal representative" that signed all the forms there, and received notice from Profeco, that indeed, we have done what was needed to now send our credit card companies on the dispute track. We called daily, emailed daily( mostly just to document our efforts with a date and time stamp), and now I am emailing directly the sales and group sales emails, to try and get someone to respond. We were unable to get back to the Reef and go in person to demand our money refunded and to cancel the contract, simply due to time and our vacation plans. So far, we have yet to receive any response from anyone.
Thanks for all the feedback, I'll keep folks posted on how this ends up, it seems we'll be in the fight for a month or so based on other's experience, but we are hopeful that we have established the correct process and can work towards a succesful solution. It doesn't make us feel any less embarrassed, but also, realize that when dealing with crooks who obviously change their game to stay ahead of the curve, you almost have to get burned to realize exactly what is happening in the moment. I am also convinced that prior to meeting with them, they had googled and searched for info on us, as there were too many coincidences between our sales person and us, which if you are a trusting person, disarms you so you think there is some connection between this person, and then they exploit that and hook you before you even know what you have done. AT one point I even pulled out my tablet to search and as I look back on it, our sales person quickly distracted me by asking to take a look at my version of the Ipad...I didn't even realize what happened until much later.
Anyhow, hopefully this lesson is one that ends with a full refund and a cancelled contract!
The good news, while this demonstrated the seedy side of PDC/Mexico, we also experienced the good side, with some amazing experiences after this one that reminded us to not let one rotten apple ruin the whole tree, I may not go back to Mexico for a long while, but all in all the place is beautiful and it was a trip with adventures planned and unplanned, and I guess that's what life is about anyways!