Not fair with everyone.
Anxiety23 - They were fair in the 1st place. If you would have paid at the time you were given the options all would have been fine. I don't know what they will ask you to pay now but no doubt it will be in accordance with what they advised in their initial communication about the reno project. If you didn't pay then I assume they will ask you to pay more now...as it should be.
Fair? When is being underhanded and unprofessional fair?
I have spent the last couple of hours reading these entries. That might not seem like a lot of time to some people, however, it is to me. I have terminal cancer, so my time is valuable. I would not even be on this site had this timeshare company been honorable from the start.
I endorsed the lease with my ex in early 2007. They wrote I could have two weeks in Hawaii and one in Kelowna as an extra bonus for signing. They showed us places in Ontario and Newfoundland that we could trade for. It was a high pressure sale.
When I went home I called to book my weeks......image my surprise when there were no places in Ontario or NFL. Seems we were shown a "old" book. I then asked to book in Fairmont, nope all booked, maybe next year. Hawaii, booked, Kelowna booked for two years. This caused me to do more research and decide we wanted out. I call them
Five days later to cancel this lease, which was in the 7 days allotted time. They continued to take monies from my account. After numerous emails and phone calls, we drove to BC, spoke to the manager and endorsed what we were told was a release, and were told it was taken care of.
I was then contacted in 2008, where I spent hours trying to deal with the issue. Finally I was told that it had been dealt with.
In early late 2012 I was again contacted, now by the new company who said they rewrote my contract and did not care what the previous company did. They said I owed 2010 and 2012 fees. I gave them the name of my bankruptcy agency and they were told the fees were written off. I requested confirmation in writing from the company and I received an email stated my account was finally fixed and we could move forward.
In early 2015 I was contacted again and this time when I cc'd them the email they completely disregarded it. I then received a call from the collection agency/law firm about the fact I owed over $15,000.00 with interest fees, reno fees etc. On a timeshare I had been told was finally dealt with.
The person on the phone was a complete "ass" for lack of a better word. He was rude, insulting and did not listen. His comment was I don't care what happened before the contract was rewritten you owe this money or we are going to sue you. I have attempted to deal with this in good faith. I have NEVER used this timeshare, I followed all the rules.
I wrote email after email trying to deal with the company and the collection agency/law firm.
I NEVER receive any option to "pay" in 2013. Had I, I would have paid immediately. At that time I would have only owed 2014 and the cancellation fee. Yet, they said they had no contact info. Really I received their emails about collections, they had my phone number, or at least they gave it to the collection agency.
In Feb I was again called by the same "ass". He was even more of a jerk. I tried to tell him I could only pay $2,500.00 as even then that is my funds for palliative care. He said I don't care you have to pay it all or we will sue you and garnish your wages. i will be going on disability. His reply is we will take that also. I hung up.
Two weeks later I got another call from someone who did not disclose his name. He said he was calling from the law office and knew nothing about the collection agent and in fact seemed very nice saying he saw no notes in the file from them. He said he had managed to have other TS owners that day settle by paying 2 years of fees. I told him what I could pay and that I had no idea where my ex was. He told me he would call me back the next day after talking to the timeshare company and doing his best to settle. However, when I hit redial, surprise ......it was the collection agency.
I then wrote the company and gave them the same offer. They wrote back and said they would work with me and asked about my illness and requested verification from my doctor. I provided it to them immediately. The next thing I get is an email saying, sorry, if you cannot provide us contact for your ex we cannot help you. They acted like they did not know two of us were on the lease. Then when I gave them the last know address, they said we cannot help you! So really they just wanted someone to serve.
How is it, that they could take a settlement from one TS owner for two years, and not me? Now they say he has to agree to take on the lease? Yet, others can settle and walk away. I cannot pay and do the same?
And you think this is fair??? I don't. I never used the timeshare, I never received the option to buy out. I have offered all I can............
So if anyone has any ideas, I am open to listening. Please if you are just going to give me a negative comment.......save it. PS sorry for the long reply.
