My Lincoln Town Car story. This is an abbreviated version of the events of Feb 23- March 1 in my life, which was very significant seven-day period for me.
The morning of Feb 28, 2001 I made a proposal presentation to Williams Pipelines for a >$1 million project to do environmental audits at all Williams Pipelines facilities in the US. I would be directing the project in the western Americas. During the night of Feb 27/early morning of Feb 28, a blizzard was sweeping across the plains states. Our presentation got pushed back to 9:30 because some the Williams staff involved hadn't been able to make it in earlier due to the weather.
I was booked on a return flight to Seattle from Tulsa, leaving about 11 am with a Denver connection. When I arrived at the Tulsa airport after the presentation, the flight to Denver hadn't been cancelled, but conditions looked skanky. I opted to rebook to Seattle through O'Hare, which wasn't in the path of the storm.
When I went to the gate in O'Hare for my flight to Seattle, almost everyone in the gate area was clustered around the monitors broadcasting CNN, I went over to see what was going, and the CNN broadcast was talking about an earthquake in Seattle. It was the
2001 Nisgually Earthquake. They were showing pictures of damage, which happened to include the building where my office was located. The flight to Seattle hadn't yet been officially cancelled, but again getting to Seattle under those conditions was looking skanky.
So, I decided to rebook to Portland and get a one-way car rental back to Seattle. When I went to rebook to Seattle, I found myself in a line with a number of other people who had the same idea. So four or five us got together as a group to share costs. While waiting in line for rebooking to SEA vis PDX, I was working car reservations.
When I got in touch with Hertz in PDX, they were totally understanding of what was happening. They comped me up to a Town Car from an intermediate class (at my already nice corporate rate), and put an extra driver on the contract free of charge, reflecting the circumstances.
By the time we finally reached PDX it was close to midnight, and we were looking at a 3-hour drive back to SEA (5 hours as it turned out). So the Town Car provided space for people to comfortably rest, relax, and sleep, much more so than an intermediate class.
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And that's my Town Car story.
Since then, I've had a bit of a soft spot for Hertz, which means that before booking with someone else I give them a chance to beat or match the price. And when it's close, they get my business.