I am so mad, I just found out that the Marriott Website LOST my vacation request for my resort and now I do not have the week I want, not only that I can not even get into my resort during the summer time frame. Here is what happened
1. I booked on the website (like i always do) my MOW in July
2. today I decide to do a request 1st only to find out that it never took. Apparently there were some problems and it did not go through,
I know I should have contacted them when i did not get a confirmation but I have never had problems before so I did not think about it. Now I am basically screwed out of the summer week at the resort I paid 30K for - and the answer Marriott gave me was to book another week and try to trade through II at the cost of 99 back into my own resort. Obviously they way oversold platinum weeks and now I do not get in. meanwhile I know they will have open slots for sales presentations and junk like that. Does anyone know who I can contact about this? I am very, very mad. These last few years my opinion of Marriott has really gone downhill due to problems like this and other problems at some of the resorts I have been too.
as an FYI we own MOW, MGO and MGV all platinum so I am not whinning about getting into something I do not deserve and did not pay for
1. I booked on the website (like i always do) my MOW in July
2. today I decide to do a request 1st only to find out that it never took. Apparently there were some problems and it did not go through,
I know I should have contacted them when i did not get a confirmation but I have never had problems before so I did not think about it. Now I am basically screwed out of the summer week at the resort I paid 30K for - and the answer Marriott gave me was to book another week and try to trade through II at the cost of 99 back into my own resort. Obviously they way oversold platinum weeks and now I do not get in. meanwhile I know they will have open slots for sales presentations and junk like that. Does anyone know who I can contact about this? I am very, very mad. These last few years my opinion of Marriott has really gone downhill due to problems like this and other problems at some of the resorts I have been too.
as an FYI we own MOW, MGO and MGV all platinum so I am not whinning about getting into something I do not deserve and did not pay for