This just happened to me at Bonnet Creek.
We’re on the “Do Not Sell” list, and my husband usually checks in because I can’t stand the sales harassment. This time I got stuck checking in because our son had to use the bathroom and my husband took him.
While I was at the counter, the guy handing out pool bands told me we had to go to an update because the Club Wyndham website was changing to T&L. Similar to the transition from Fairfield to Wyndham—and that we needed to get our new login information for the updated system. Then he placed a $40 hold on my credit card to “reserve our tour.”
When we showed up for the appointment, the woman there asked why we were sent through Customer Service instead of Sales, and why we were even there. I told her, “I don’t know—you tell me. We were told we had to come.” Then she sent us to the presentation while she looked up our account.
Afterward, a different guy who was "from Travel & Leisure" sat us down and then said he had to look up our Travel & Leisure account—something I thought the woman was already doing. Then he started explaining how they had tried to contact us, that we hadn’t answered the phone. They had records of when they called, and that while we could still use our points this year, starting next year our maintenance fees would skyrocket and we’d have to pay a $369 reservation fee each time we booked—unless we converted to the Travel & Leisure program.
When I asked if this could be handled at home instead of wasting vacation time, they told me no—that it could only be done at Bonnet Creek, Atlanta, or New York
I told him that wasn’t what we were told when they signed us up for this update at check in we were just supposed to get a log in.
He claimed they hadn’t realized our ownership was a resale, so that information hadn’t appeared in their system. Then he offered to “check our eligibility for an upgrade,” which turned out to be a credit check for a $29,000 mortgage to finance the program he was selling.
They even signed my husband and I up for a credit card. Thankfully, we had another appointment (like the original poster mentioned) and had to leave. We told him we’d come back the next morning.
That night, I thought about everything and called Club Wyndham directly to verify what we’d been told. Why wouldn’t I have received any notice about these supposed changes—reservation fees, a new website, or anything else? None of it made sense. And what happened to the “new login” I was supposed to receive? The Wyndham number I called didn't know anything about any of this. They said I have reservation transactions so as long as I use those no charge, they don't know my maintenance fees for next year yet, the website isn't changing.
I'm home from vacation and now canceling credit cards and disputing hard inquiries on my credit report.
My family and I frequently go to bonnet creek for disney vacations, and i'm so upset and frankly, traumatized, I never want to go back. I posted my ownership on the free giveaway board. Forget it I'll pay rack rate at area hotels. This happened day 2 of my vacation and I spent my entire vacation stressing out. I called Wyndham exit and they aren't taking my ownership back because it's fixed week.
