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Elite Night Credit on Vistana Stays

Discussion in 'Vistana Signature Experiences (formerly Starwood)' started by dioxide45, Aug 12, 2018.

  1. Pedro

    Pedro TUG Member

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    I went to the owners update at SVR for 20,000 MR points. The points posted a couple of days after checking out, but I haven’t received any Elite night credits even though the stay was 10 days ago. I haven’t bothered calling for the night credits, since I don’t really need them this year. However, I wonder how it will work in the future. I have a stay at WMH next week and we’ll see if the elite nights post or not.
     
  2. dioxide45

    dioxide45 TUG Review Crew: Veteran TUG Member

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    Location:
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    Resorts Owned:
    Marriott's Grande Vista
    Marriott's Harbour Lake
    SVV - Bella
    SVV - Key West
    You don't need to call to get the credit. Just open a missing stay request online.
     
  3. Ken555

    Ken555 Tug Review Crew: Rookie TUG Member

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    Sheraton Desert Oasis
    Update from my post a month or two ago... I still haven’t received my credits. I sent an email, spoke with SPG, nothing. How many calls must I make for them to honor what they should? Amazing...


    Sent from my iPad using Tapatalk
     
  4. blondietink

    blondietink Guest

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    Had to open a missing stay request online today for our SVV stay earlier this month.
     
  5. vistana101

    vistana101 TUG Member

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    Anyone know if explorer stays are eligible for elite night credit? Or stays with owner discount?
     
  6. DavidnRobin

    DavidnRobin TUG Member

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    WKORV OFD (Maui)
    WPORV (Kauai)
    WSJ-VGV (St. John)
    WKV (Scottsdale)
    I did not get credit for Nanea promo stay (and was told I would not) - I would assume an EP stay would not get stay credits.


    Sent from my iPhone using Tapatalk
     
  7. 5333grand

    5333grand Guest

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    just stayed 14 nights in Maui and got credit for all 14 nights
    posted 2 days after I checked out
     
  8. blondietink

    blondietink Guest

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    How long are we supposed to wait after filling out and submitting the missing stay form?
     
  9. YYJMSP

    YYJMSP TUG Member

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    rumour has it that it can take many weeks for them to process requests...

    if you have PPE/Amb status, it's way quicker to get them to fix it for you (couple of days) instead of going through the online form
     
  10. controller1

    controller1 TUG Member

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    You had an Explorer Package with 14 nights??????
     
  11. dioxide45

    dioxide45 TUG Review Crew: Veteran TUG Member

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    Marriott's Harbour Lake
    SVV - Bella
    SVV - Key West
    They seem to be extremely slow with SPG properties. Perhaps those are routed to a different group for processing? For some September SVV stays, I submitted a missing stay request for SPG, then after a week I also submitted one for a Marriott property. I got a reply the next day on the Marriott property, but still hadn't heard anything regarding the SVV stay. I replied to the email about the Marriott stay and gave them my tracking numbers and they took care of it. About a week later I received an actual email about the SVV stays saying that they saw the stays had been posted. So they definitely are slow for stays at what were SPG properties.
     
  12. controller1

    controller1 TUG Member

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    Westin Nanea OF
    Westin FLEX
    Since Vistana stays have not been eligible for night credits prior to August 18, it's probably slow because it's a new process and who knows if the Vistana properties have converted their systems to the Marriott systems.
     
  13. blondietink

    blondietink Guest

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    LOL, at SVV they are still calling the points "Starpoints" and have no idea that there is such a thing as Marriott.
     
  14. Ken555

    Ken555 Tug Review Crew: Rookie TUG Member

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    Sheraton Desert Oasis
    Over two months since I submitted a request for credit and this is all I received tonight from them. And they still haven’t credited the nights nor fixed my accounts (they actually lowered my total as compared to the SPG and Marriott numbers pre merger).

    So...they don’t want to credit me any points for meals or other fees paid at the resort. Since when?


    Sent from my iPad using Tapatalk
     
  15. dioxide45

    dioxide45 TUG Review Crew: Veteran TUG Member

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    Marriott's Harbour Lake
    SVV - Bella
    SVV - Key West
    Was this an SO or home resort stay? Or was it an Explorer Package?
     
  16. Ken555

    Ken555 Tug Review Crew: Rookie TUG Member

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    SO. But it shouldn’t matter if it’s SO or Home. I don’t do Explorers (you won’t find me in the sales offices!).


    Sent from my iPad using Tapatalk
     
  17. dioxide45

    dioxide45 TUG Review Crew: Veteran TUG Member

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    Marriott's Harbour Lake
    SVV - Bella
    SVV - Key West
    You should get the credit, for the nights at least. Meals should count also as I don't think they have an outside vendor managing those?
     
  18. Ken555

    Ken555 Tug Review Crew: Rookie TUG Member

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    Yes, exactly. I’m just getting frustrated by this failure of a merger.


    Sent from my iPad using Tapatalk
     
  19. canesfan

    canesfan TUG Member

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    WLR
    My stay from WLR was credited to my nights total. I can’t see the impact on my points though as it isn’t listed in my activity. Small steps.


    Sent from my iPhone using Tapatalk
     
  20. YYJMSP

    YYJMSP TUG Member

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    i had a home resort stay at WKORV and it posted nights and points after 10 days, followed by a SO stay and it posted nights and points after 11 stays. I see them in my MR activity list about 50 transactions back showing nights, base and elite points.

    both stays were finished in Aug just after the program merge happened on the 18th
     
  21. ocdb8r

    ocdb8r TUG Member

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    I wouldn't read to far into any specific circumstances for at least another 6 months. Based on my experience over the past 2 months, the systems are an inconsistent mess. I have had stays at Marriott's, Vistana Timeshares and regular hotels and everything is posting (or not posting) on a completely random timeline. I had two 1 night stays 7 days a part booked at the same exact airport hotel, booked on the same day. One posted within 72 hours of checking out, another required 2 missing stay reports and over 6 weeks to post. My suggestion while the integration continues:

    1) Ensure your SPG/Marriott number is in your "My Vistana" profile; this will usually attach it to any reservation made via Vistana and upcoming stays should then show up in your Marriott profile.
    2) Add/Confirm your SPG/Marriott number at check-in.
    3) Reconfirm your SPG/Marriott number at check-out and get a hard copy of your bill; suggest immediately taking a picture of it.
    4) Report missing stays precisely 10 business days after check-out (which will require submitting a copy of your bill).

    In addition, you can attempt to add your SPG/Marriott number to reservations ahead of your stay over the phone directly with the timeshare for those that don't appear in your Marriott profile. However, in my experience this can be an exercise in frustration right now as each timeshare seems to have varying levels of understanding of the system. Some are able to do this, some say they can't do it until check-in and some say it can't be done at all.
     
  22. vistana101

    vistana101 TUG Member

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    Was this an explorer package?
     
  23. bajohnsons

    bajohnsons TUG Member

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    I just received elite night credit for a Lagunamar stay. The nights posted in 3 days. I made sure at check-in that they had my correct MR number as the new number isn't attached to these reservations when made (or so I was told._
     
  24. Tucsonadventurer

    Tucsonadventurer TUG Review Crew: Veteran TUG Member

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    We had 3 weeks this summer at Lagunamar and only 7 nights posted. One was an accommodation certificate and the other 2 were interval . I am assuming interval would count but not the certificate? Does anyone know?
     
  25. dioxide45

    dioxide45 TUG Review Crew: Veteran TUG Member

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    Marriott's Harbour Lake
    SVV - Bella
    SVV - Key West
    When was your stay, was it before the merger of the SPG and Marriott Reward programs? WHen you say accomodation certificate, is that also through interval? If so, all would be considered interval and should count. However, if some of your nights or stays were before the cutover, you won't get credit for those stays.
     

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