Wyndham is closing a handful of legacy resorts - dedicated chart/tracker located in the first post for this unfolding set of events

[Arimaas]

They were calling people who had reservations at the impacted resorts. It appears that they didn't have enough people assigned to do it to be able to handle the volume of reservations that needed cancelled and potentially rescheduled elsewhere. With the call centers closed on Christmas Eve day and Christmas Day, and probably some workers having off through the weekend, there's no way they were getting through the backlog of calls.

Sadly, we're still seeing posts in the Facebook groups from owners who are asking about the closings and about the letters and forms from their HOAs and Wyndham that they're getting. Even more from owners who don't own at one of the resorts but have a reservation at one of them.

Contacting owners with reservations was so very poorly managed that it can and should be considered inexcusable. The emails like Richelle received and posted should have been sent out promptly after the votes were held and move to file bankruptcy was approved at each resort. In looking at the dates of the votes on the master list, they've had 2.5+ months to 6+ weeks at a good number of the resorts on the list.

It's like everything we said was going to happen is coming true! Too bad TUG didn't have the crystal ball for the Power Ball too.

 

[shawnee83]

Just got a letter for myself and my wife from the Fairfield Williamsburg HOA. Written in very legal formal langauge. Instructions are awful. But I am guessing that I have to fill out this Proof of Claim Form 410 to prove that I own the timeshare in Williamsburg as a part of the Bankruptcy. Anyone else getting these forms? I figure I will fill it out to the best of my ability - but some questions are very confusing.

Did you see these "instructions" posted on the Omni site https://casedocs.omniagentsolutions.com/CMSVol2/pub_47348/816216_poc_instructions.pdf

May not answer all your questions... may even create more.

Thanks for updating us. Still no word on when Shawnee will file, I guess they are waiting til all HOA's have voted.

 

[Arimaas]

It's an almost daily occurence that people are STILL being blindsided by this, as reported on the various Facebook groups.

I guess we should feel lucky we are here and "got in on the ground floor" back in July and were able to plan accordingly. Hell, I was AT a resort that was closing when this leaked.

I do kind of kick myself for not buying that fixed week at Bently Brook for $1 all in just to see what kind of payout I could have gotten.

I wonder what will happen if a member had booked a reservation at Bentley Brook with CWA points for January 3 which is now less than 15 days before check-in. If the member now cancels that reservation, would the points be forfeited by the system?

There is no way any of us are getting more than a couple bucks, I would bet you the returned MFs will come off the top too as an expense for the bankruptcy, cutting in to the sale price (unless the keep the upfront MFs earning interest in escrow, but I don't know). I'd be surprised if the payout stretches into the $100s. You could make more investing $1 over the time period this will take to settle.

 

[bnoble]

This might not be relevant to this thread, but: as a KBV owner, I recieved notice that I am (much to my surprise) eligible for a CWA swap. Those are developer-eligible points, so I am inclined to take them up on the offer, but I am not sure I need that much vacation time. Decisions decisions.

 

[Aicken]

Did you see these "instructions" posted on the Omni site https://casedocs.omniagentsolutions.com/CMSVol2/pub_47348/816216_poc_instructions.pdf

May not answer all your questions... may even create more.

Thanks for updating us. Still no word on when Shawnee will file, I guess they are waiting til all HOA's have voted.

Who knows. I’m a Dépuy village deeded timeshare owner. Got , finally the Nov 20 letter. Called nimber and asked about next steps. Now it’s Dec 23 and not another item in the mail. Never have gotten any emails.

 

[HitchHiker71]

I wonder what will happen if a member had booked a reservation at Bentley Brook with CWA points for January 3 which is now less than 15 days before check-in. If the member now cancels that reservation, would the points be forfeited by the system?

They should have received the same email notification for reservation cancellation documented above. I would assume the points would be reimbursed as part of that process. For those in this scenario, my recommendation is to not cancel themselves at this late hour - just let the system handle it - or contact the dedicated team handling these items per the FAQ guidance in the OP.


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[shawnee83]

There is no way any of us are getting more than a couple bucks,

I'm thinking somewhere in the neighborhood of 38 cents

I may just hang on to the check.

 

[bamasteve]

They were calling people who had reservations at the impacted resorts. It appears that they didn't have enough people assigned to do it to be able to handle the volume of reservations that needed cancelled and potentially rescheduled elsewhere. With the call centers closed on Christmas Eve day and Christmas Day, and probably some workers having off through the weekend, there's no way they were getting through the backlog of calls.

Sadly, we're still seeing posts in the Facebook groups from owners who are asking about the closings and about the letters and forms from their HOAs and Wyndham that they're getting. Even more from owners who don't own at one of the resorts but have a reservation at one of them.

Contacting owners with reservations was so very poorly managed that it can and should be considered inexcusable. The emails like Richelle received and posted should have been sent out promptly after the votes were held and move to file bankruptcy was approved at each resort. In looking at the dates of the votes on the master list, they've had 2.5+ months to 6+ weeks at a good number of the resorts on the list.

I have to agree that it has been handled very badly. If I were not a member of Tug, I would still not really know what is happening. I never received the e-mail offering me the CWA conversion. They have my e-mail - they send me all sort of promotional e-mails. They e-mail with reservation confirmations. If I were not a member of Tug, I would have my Wyndham account closed and my 2026 reservations would be cancellled for not replying to the e-mail I never received. And the bankruptcy paperwork from Patriots Place was written in such legal jargon with not explaination in real English. I would have really been pissed off if I discovered this situation in the new year given the absense of Wyndham communication. Thanks to Tug for all of this info so I can enter the year as an informed owner.

I wonder how many people are going to be surprised in the new year to find they lost points and/or VIP status?

Since they never confirmed that I ever received the e-mail, I have to wonder if they don't want me to convert to CWA? They sure aren't pushing it hard - like they pushed me buying points during my last owers' updates. The conversion must not give them much ROI. They also don't seem too worried that they are losing me as a customer.

I'm Gold VIP with Wyndham - which really doesn't mean much anymore. The benefits have gone down and the fees have gone up - points discounts are less and less available; early checkins aren't offered as much, unit upgrades: been a while and the newspaper delivered to the unit also - gone. I'm starting to think I'm no longer of value to them or in their demographic.

And to add salt into the wound - Wyndham Bali Hai just emailed me informing me that they will charge me $140 amenity fee for the 2026 week I traded into using my 2025 Wyndham points.


Thanks again fellow Tug members for the years of sharing Wyndham info.

Steve

 

[schreff]

Our family has been double whammed by Wyndham and the new Wyndham Christmas present is a triple and quadruple whammy. I have written a great deal on TUG about how devastated we are as legacy VIP Platinum owners about not only our VIP ownership but also the proximity of the resort closures. After talking to a Wyndham representative, it appears that more legacy resort closure are possible sooner rather than later. We lost 4 weeks with the first closures and potentially could lose another 3 weeks with a second.

Now for the quadruple Wham by Wyndham. After finally talking to someone from the CWA hotline and receiving an unsolicited zoom sales presentation which we again thought was about the closures but wasn't, we find out that all of our offer emails were sent to a wrong email address. We, as victims of an email hacker a few years ago, are devastated. Not much New Year's hope for 80 year olds and kids who loved Wyndham resorts, it appears time to seek help elsewhere.

 

[nibble4bits]

Well, today's the last day of most of the Shawnee resort final weekly interval checkouts.

I wonder what the experience was like for the Ridge Top and Fairway owners checking in at 4pm.. had to be eerily quiet.

 

[Roger830]

Our family has been double whammed by Wyndham and the new Wyndham Christmas present is a triple and quadruple whammy. I have written a great deal on TUG about how devastated we are as legacy VIP Platinum owners about not only our VIP ownership but also the proximity of the resort closures. After talking to a Wyndham representative, it appears that more legacy resort closure are possible sooner rather than later. We lost 4 weeks with the first closures and potentially could lose another 3 weeks with a second.

Now for the quadruple Wham by Wyndham. After finally talking to someone from the CWA hotline and receiving an unsolicited zoom sales presentation which we again thought was about the closures but wasn't, we find out that all of our offer emails were sent to a wrong email address. We, as victims of an email hacker a few years ago, are devastated. Not much New Year's hope for 80 year olds and kids who loved Wyndham resorts, it appears time to seek help elsewhere.

For many here, letting go of 7 weeks so easily would be a huge Christmas present. I have a prime week 7 in south Florida that you can own.

 

[Wetwillee46]

Help! I am a deeded owner at Star Island. I am currently onsite. While checking in late yesterday, for the first time in 30 years, I was scheduled for a meeting today at 1:30 concerning this issue. I was never notified by email or otherwise and was completely unaware that this was happening. I googled last night and found this thread and all of you!
Please, any other Star Island owners who have been through this, or anyone else who knows the ins and outs of how this is presented, what am I walking into today and what do I need to know!?

 

[shawnee83]

Please, any other Star Island owners who have been through this, or anyone else who knows the ins and outs of how this is presented, what am I walking into today and what do I need to know!?

I own at another Wyndham "resort" and have been following this. You have probably figured out that Wyndham wants to get out of several properties and, at a number of the sites in their "portfolio," they have become the majority owner. At Star Island, like many others, they have managed to force a vote among the members of the Homeowner's Associations (HOA) to move to file bankruptcy and liquidate the property. Maintenance fees have been suspended. Properties are closing (as you have found out first hand).

You will probably be made an offer to swap your ownership for points. I can't offer much insight here as I am not interested, but there appears to be a formula for determining how many points you'll get based on type of unit and what week you own.

HOA's at affected resorts have hired a law firm, KL Gates LLC, to handle the bankruptcy. They have arranged with another company to post information related to the bankruptcy on a web site, primarily so "creditors" can find out how to make a claim for money owed them by the HOA. Here's the site for Star Island:

https://cases.omniagentsolutions.com/?clientId=3756

Probably no new information there, but this thread has really grown and it can be hard to dig up info. If you haven't already, be sure to check out the summary on the first page of this thread, lots of good info there.

 

[Arimaas]

Help! I am a deeded owner at Star Island. I am currently onsite. While checking in late yesterday, for the first time in 30 years, I was scheduled for a meeting today at 1:30 concerning this issue. I was never notified by email or otherwise and was completely unaware that this was happening. I googled last night and found this thread and all of you!
Please, any other Star Island owners who have been through this, or anyone else who knows the ins and outs of how this is presented, what am I walking into today and what do I need to know!?

What you need to know is whatever they tell you at the 130 meeting today, is a crock. They are going to try to sell you something, guaranteed.

Turn down whatever offer they make you at 130 today, and read through the first page or so of this thread (it gets very messy after that). But basically the crux is; Star Island is closing. You have an option to do nothing and get a payout for your ownership when Star Island closes (which will be pennies on the dollar, if that, but you'll get rid of your Wyndahm obligation), or you can trade whatever ownership you have for in kind points for Club Wyndahm Access (CWA) for no charge. I am not sure what your maintenance fees (MFs) are for Star Island, but your MFs may go up or down depending. I don't know what CWA MFs are this years.

If you are looking to exit, it may be a good time to give up your ownership with no hassle. If you want to maintain VIP status or continue your ownership, consider the trade. Either way, anything they are going to tell you at the 130 meeting is likely a rouse to get you to spend money. Whatever you do, don't sign anthing, take it all home and mull it over.

 

[shawnee83]

You have an option to do nothing and get a payout for your ownership when Star Island closes (which will be pennies on the dollar, if that, but you'll get rid of your Wyndahm obligation)

Pennies on the dollar may be optimistic But getting out of the Wyndham timeshare is much more valuable if you ask me.

Thirty-eight cents and beyond!!!

 

[Wetwillee46]

Thank you for the responses. Please keep them coming. No time to get into my long story with Wyndham, but in a nutshell, I bought time at Star Island and then Bonnet Creek when it was under construction. So, a long time ago. After my children were older, we stopped using the timeshare regularly. Two years ago, I retired and decided that using them would be better than not, and I actually bought two other contracts for the CWA points, the most recent during a trip to Club Wyndham Austin two months ago in October. I texted my contact there last night and he says he knew nothing about this, and I don't know if I can believe that, and it's especially concerning considering that we talked at length about my trip to Star Island after Christmas.
Anyway, I have 233k points deeded at Star Island, 138K points deeded at Bonnet Creek and another 252K points of CWA that I bought a a discount but was still very pricey.
Had I known this was coming prior to buying the CWA contracts I would have opted to take the money and run but I'm in too deep now. I'm glad I found this site and plan on becoming active on it so as to learn how to maximize my ownership. Thanks to all for guidance and advice.
Comments/thoughts?

 

[Arimaas]

Thank you for the responses. Please keep them coming. No time to get into my long story with Wyndham, but in a nutshell, I bought time at Star Island and then Bonnet Creek when it was under construction. So, a long time ago. After my children were older, we stopped using the timeshare regularly. Two years ago, I retired and decided that using them would be better than not, and I actually bought two other contracts for the CWA points, the most recent during a trip to Club Wyndham Austin two months ago in October. I texted my contact there last night and he says he knew nothing about this, and I don't know if I can believe that, and it's especially concerning considering that we talked at length about my trip to Star Island after Christmas.
Anyway, I have 233k points deeded at Star Island, 138K points deeded at Bonnet Creek and another 252K points of CWA that I bought a a discount but was still very pricey.
Had I known this was coming prior to buying the CWA contracts I would have opted to take the money and run but I'm in too deep now. I'm glad I found this site and plan on becoming active on it so as to learn how to maximize my ownership. Thanks to all for guidance and advice.
Comments/thoughts?

If you have points for your personal use without the 233k star island points I’d let it fade into the sunset but that’s just me.

I don’t know your usage or VIP status

 

[Wetwillee46]

I don't understand. Points for personal use? Isn't that what they all are for? Please explain.
As far as VIP, prior to purchasing any CWA points I was grandfathered in as a Silver VIP, and with the CWA a points I am still a silver because they changed the threshold level. For 2026 and 2027 I am temporarily a Gold VIP due to bonus points I was given in the latest CWA contract.

 

[HitchHiker71]

Thank you for the responses. Please keep them coming. No time to get into my long story with Wyndham, but in a nutshell, I bought time at Star Island and then Bonnet Creek when it was under construction. So, a long time ago. After my children were older, we stopped using the timeshare regularly. Two years ago, I retired and decided that using them would be better than not, and I actually bought two other contracts for the CWA points, the most recent during a trip to Club Wyndham Austin two months ago in October. I texted my contact there last night and he says he knew nothing about this, and I don't know if I can believe that, and it's especially concerning considering that we talked at length about my trip to Star Island after Christmas.
Anyway, I have 233k points deeded at Star Island, 138K points deeded at Bonnet Creek and another 252K points of CWA that I bought a a discount but was still very pricey.
Had I known this was coming prior to buying the CWA contracts I would have opted to take the money and run but I'm in too deep now. I'm glad I found this site and plan on becoming active on it so as to learn how to maximize my ownership. Thanks to all for guidance and advice.
Comments/thoughts?

Not all units at Star Island are exiting. Which building is your unit in? The Vacation Break sections of SI are not exiting. Search this thread for more information on specifics about SI (Star Island) and which buildings are and are not impacted. There’s a good chance if you haven’t received any email or snail mail notifications that your unit isn’t included in these actions.

Whatever you do, don’t believe anything anyone tells you at the sales update meeting. They have but one goal - to sell their timeshare product - at almost any cost and using deceptive methods.

If you want to determine whether your unit is or is not impacted by speaking to someone at Wyndham, please reference the FAQ section in the first post of this thread and call the dedicated phone line for these matters - these folks are the only people at Wyndham that will have any actual knowledge of how your account may or may not be impacted. Don’t speak to anyone else at Wyndham outside of that dedicated team.


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[Arimaas]

I don't understand. Points for personal use? Isn't that what they all are for? Please explain.
As far as VIP, prior to purchasing any CWA points I was grandfathered in as a Silver VIP, and with the CWA a points I am still a silver because they changed the threshold level. For 2026 and 2027 I am temporarily a Gold VIP due to bonus points I was given in the latest CWA contract.

If you have enough points for your usage needs, I would let the Star Island go. That's what I meant. But you have to figure out what that means for your VIP status.

 

[T-Dot-Traveller]

Hi @Wetwillee46
Welcome to TUG : Timeshare Users Group
Go to your TS sales presentation meeting & then go enjoy your vacation.

TUG advice will help you in using what you already own.

Note that @HitchHiker71 is the moderator of the TUG Wyndham Forum and is extremely current on the topic of this thread

Read and learn & ask questions if you need help.

 

[Wetwillee46]

Not all units at Star Island are exiting. Which building is your unit in? The Vacation Break sections of SI are not exiting. Search this thread for more information on specifics about SI (Star Island) and which buildings are and are not impacted. There’s a good chance if you haven’t received any email or snail mail notifications that your unit isn’t included in these actions.

Whatever you do, don’t believe anything anyone tells you at the sales update meeting. They have but one goal - to sell their timeshare product - at almost any cost and using deceptive methods.

If you want to determine whether your unit is or is not impacted by speaking to someone at Wyndham, please reference the FAQ section in the first post of this thread and call the dedicated phone line for these matters - these folks are the only people at Wyndham that will have any actual knowledge of how your account may or may not be impacted. Don’t speak to anyone else at Wyndham outside of that dedicated team.


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Originally, I had a fixed week that was then converted to points. I don't remember what unit I originally bought, and, like I said it's been nearly 30 years since I stayed here.
How do I 'Search this thread for more information on specifics about SI (Star Island) and which buildings are and are not impacted.'?
Thank you for the response. I'm going to visit the FAQ page now.

 

[Arimaas]

Originally, I had a fixed week that was then converted to points. I don't remember what unit I originally bought, and, like I said it's been nearly 30 years since I stayed here.
How do I 'Search this thread for more information on specifics about SI (Star Island) and which buildings are and are not impacted.'?
Thank you for the response. I'm going to visit the FAQ page now.

Everything else can wait until after you get home. Like @T-Dot-Traveller said, go enjoy your vacation. Just go to the 130p, get whatever incentive they told you they'd give you for going and DO NOT SIGN ANYTHING or AGREE TO ANYTHING they are telling you. When you get home, read over the FAQ, call the dedicated number and ask your questions here. There is no rush in all this (there may have been a time limit to do the CWA swap, but somethign tells me, they'll still let you do it if it's something you wanted - and if not, CWA is free on eBay anyway).

I think, given form our brief interaction, it appears that you don't get much benefit out of VIP, but you can dive into that with others who really know the VIP world. I am a total resale owner. Either way, most important thing you get out fo this now - SAY NO IN THREE HOURS and come back here after the New Year when you have time and figure out your path forward.

 

[Wetwillee46]

Again, thank you to all who have responded! I just dialed the dedicated Wyndham line from the FAQ section on page one of this thread, 877-883-3640. It doesn't ring then automatically disconnects after 5 seconds. What now?

 

[Arimaas]

Again, thank you to all who have responded! I just dialed the dedicated Wyndham line from the FAQ section on page one of this thread, 877-883-3640. It doesn't ring then automatically disconnects after 5 seconds. What now?

Call back during the week.