Capital Vacations is dropping Interval International as the exchange company.

[jules54]

Hi everyone especially Grand Crowne and Capital Vacation owners.
Got some emails yesterday telling us that Interval International will no longer be our exchange company our Grand Crowne Resort as of 12/31/2025. Our membership was paid by Grand Crowne in the past and it was a points based trading program with a 50% discount 59 days before check in. Interval handled all reservations for GC even at the home resort. Starting in 2026 Capital will have its own customer service and reservation line. Capital has made a deal with Trading Places for the exchange company. I have never been impressed with Trading Places selection of resorts. The Interval membership will stop 12/31/25 and the Capital customer service line won’t be up and running till Jan.9.
Someone gave us these Grand Crowne contracts and our only reason for taking them was the points account with Interval. We have not paid our 2026 maintenance fees as of yet. In 2025 Capital didn’t give me 62,000 points I paid for and have been trying to get resolved since March. We own 2 bi yearly contracts and 1 yearly contract which that is the points that did not get deposited. I’ve made phone calls and sent emails multiple times no one ever answers the emails and each phone call someone passes the buck and gives me another person and phone number to call. They all can see the account and the contracts and agree 1 is a yearly contract that I paid 2025 fees on.

My question is what will happen to the Interval account that I have confirmed exchanges in for 2026 and is upgraded to a Platinum level? Interval told me last week that my membership was current till August 2026 then I will have to pay for my Platinum upgrade. No mention of my regular membership only to tell me Grand Crowne will no longer be paying it.

I know I’ll have to call and send emails to employees that either will not know what is going on or give me bluntly wrong information like it’s the Gods honest truth.

WARNING NEVER DO BUSINESS WITH CAPITAL NEVER.

 

[jp10558]

I don't think Capital will (or can) remove your owned location from Interval. You just have to pay for your own Interval account. I use both Fox Run and Gatlinburg Town Square with II and also got a "free" Trading Places Legacy account (which is mostly RCI with lower exchange fees somehow or other). I have so far ignored TPL as I don't see much value for me in that.

 

[sponger76]

I don't think Capital will (or can) remove your owned location from Interval. You just have to pay for your own Interval account. I use both Fox Run and Gatlinburg Town Square with II and also got a "free" Trading Places Legacy account (which is mostly RCI with lower exchange fees somehow or other). I have so far ignored TPL as I don't see much value for me in that.

Timeshare companies can remove their resorts from II or any other exchange platform, unless the underlying purchase contracts or foundational documents for the resort explicitly say that the resort will be able to exchange forever in a particular system. For example, a long time ago Disney removed their resorts from II and moved them to RCI, then did the reverse within the last couple of years. Disney owners did not have the option of paying to still use their Disney ownership to exchange in the system that Disney abandoned.

 

[Hindsite]

There have been different reports about what happens to II accounts that are paid for by the timeshare brand. Sometimes it takes several months for the account to close down, sometimes sooner. Keep a note of the II member number so you can call next month to see if you can pay the annual membership. The II cust service reps, probably don't know what the arrangements is so won't be able to tell you. You could try to email the TUG contact at II tugmembers@intervalintl.com

 

[rickandcindy23]

I deposited Foxrun week 52 for 2026, and Capital confirmed it for 2026. I paid in advance. Many people use II for Foxrun. This would be a negative change enough for me to not pay in 2027.

 

[jp10558]

I deposited Foxrun week 52 for 2026, and Capital confirmed it for 2026. I paid in advance. Many people use II for Foxrun. This would be a negative change enough for me to not pay in 2027.

Me too, I got Foxrun entirely for access to II.

 

[dioxide45]

Timeshare companies can remove their resorts from II or any other exchange platform, unless the underlying purchase contracts or foundational documents for the resort explicitly say that the resort will be able to exchange forever in a particular system. For example, a long time ago Disney removed their resorts from II and moved them to RCI, then did the reverse within the last couple of years. Disney owners did not have the option of paying to still use their Disney ownership to exchange in the system that Disney abandoned.

It gets tricky with point systems. Those are really just a club and can kinda do what they want if the exchagne company is affiliated with the club. There are many deeded week timeshares that change exchange companies where the week can still exchange through the old exchange company.

 

[dioxide45]

Me too, I got Foxrun entirely for access to II.

The difference is the OP owns in a points based system.

 

[sponger76]

There are many deeded week timeshares that change exchange companies where the week can still exchange through the old exchange company.

True Disney is a points system (albeit they are still owned for a specific resort), but again as I mentioned before, unless there is some kind of legal document prohibiting it, there is simply nothing stopping a weeks-based resort from ceasing to allow deposits and exchanges via a given exchange company.

 

[gravityrules]

Hi everyone especially Grand Crowne and Capital Vacation owners.
Got some emails yesterday telling us that Interval International will no longer be our exchange company our Grand Crowne Resort as of 12/31/2025. Our membership was paid by Grand Crowne in the past and it was a points based trading program with a 50% discount 59 days before check in. Interval handled all reservations for GC even at the home resort. Starting in 2026 Capital will have its own customer service and reservation line. Capital has made a deal with Trading Places for the exchange company. I have never been impressed with Trading Places selection of resorts. The Interval membership will stop 12/31/25 and the Capital customer service line won’t be up and running till Jan.9.
Someone gave us these Grand Crowne contracts and our only reason for taking them was the points account with Interval. We have not paid our 2026 maintenance fees as of yet. In 2025 Capital didn’t give me 62,000 points I paid for and have been trying to get resolved since March. We own 2 bi yearly contracts and 1 yearly contract which that is the points that did not get deposited. I’ve made phone calls and sent emails multiple times no one ever answers the emails and each phone call someone passes the buck and gives me another person and phone number to call. They all can see the account and the contracts and agree 1 is a yearly contract that I paid 2025 fees on.

My question is what will happen to the Interval account that I have confirmed exchanges in for 2026 and is upgraded to a Platinum level? Interval told me last week that my membership was current till August 2026 then I will have to pay for my Platinum upgrade. No mention of my regular membership only to tell me Grand Crowne will no longer be paying it.

I know I’ll have to call and send emails to employees that either will not know what is going on or give me bluntly wrong information like it’s the Gods honest truth.

WARNING NEVER DO BUSINESS WITH CAPITAL NEVER.

Do you own club interval gold (CIG) points based on your Grand Crowne ownership? If so, most responses are missing the mark answering your question.

 

[montygz]

Is this just for Grand Crowne or for all Capital Vacation resorts?

 

[dioxide45]

True Disney is a points system (albeit they are still owned for a specific resort), but again as I mentioned before, unless there is some kind of legal document prohibiting it, there is simply nothing stopping a weeks-based resort from ceasing to allow deposits and exchanges via a given exchange company.

True, but it really isn't anything we've seen in practice that often (I don't recall any really). With DVC, the exchange affiliation is at the club level, not the resort level. The same is true of Abound and Vistana Signature Network points. In the Marriott weeks system the exchange affiliation is at the resort level and some resorts still exchange in RCI. With Vistana the VSN (Club) is affiliated with II but several resorts are affiliated with RCI. Even Worldmark today which is primarily affiliated with RCI still allows for II based deposits and exchanges. I think much of the reason resorts still allow past affiliations is because of what the affiliation was when the deed was sold and not taking away something someone bought into at one time even though they may legally be allowed to do it. There is certainly a reason Marriott and certain Vistana resorts can still exchange in RCI.

As for the OP, the important question is if it is Club Interval Gold, but researching their property, it looks like an internal points based system, which then likely has the same situation as DVC, Abound and VSN.

 

[dioxide45]

Is this just for Grand Crowne or for all Capital Vacation resorts?

I suspect it is just for Grand Crowne since it is a points based system. I would also be interested to know if the OP did any recent "upgrades" by buying into the Capital Vacations points program.

 

[b2bailey]

I hope this is not true for my Capital affiliated timeshare -- Gaslamp Plaza Suites. I have kept my weeks specifically for trading value with II.

 

[TUGBrian]

certainly something to keep an eye on, id imagine if this were "capital wide" owners at numerous other resorts would begin getting notifications soon!

can you share the emails?

 

[T_R_Oglodyte]

It gets tricky with point systems. Those are really just a club and can kinda do what they want if the exchagne company is affiliated with the club. There are many deeded week timeshares that change exchange companies where the week can still exchange through the old exchange company.

Spot on! An example from my experience at Point at Poipu in Kauai (now HGV, nee Diamond). If you have a deeded week and you haven't added it to the Points club, you can make a reservation and deposit the week with any exchange company that will accept it. But if you have added the week to one of the HGV clubs, then you can only do an exchange through the Club, which limits you to only the exchange company(ies) that are affiliated with your club.

 

[DebBrown]

I deposited Foxrun week 52 for 2026, and Capital confirmed it for 2026. I paid in advance. Many people use II for Foxrun. This would be a negative change enough for me to not pay in 2027.

I deposited my summer foxrun week a few months ago. I really wish they had let the sunset clause go through a few years ago.

 

[timeshare trader]

True Disney is a points system (albeit they are still owned for a specific resort), but again as I mentioned before, unless there is some kind of legal document prohibiting it, there is simply nothing stopping a weeks-based resort from ceasing to allow deposits and exchanges via a given exchange company.

Resort groups that pay the membership on behalf of their members generally keep the relationship with RCI or Interval. The agreement is between RCI and the Club. RCI does not have a direct contractual relationship with the club member. The club documents generally provide verbiage that the club will affiliate with a global exchange provider. That is what makes the members portable (when club membership expires and the club switches the members all move over to the new club. In the case of a breakup there are generally survivor clauses that respect confirmed exchanges etc.

 

[rickandcindy23]

I deposited my summer foxrun week a few months ago. I really wish they had let the sunset clause go through a few years ago.

Me too! So many people here on TUG and Becky Varn, may she rest in peace, were pushing hard to keep Foxrun as a timeshare. It would be so much better as individually-owned townhouses.

 

[gravityrules]

OP has yet to respond but the description indicates CIG points. But CIG points don't transfer on a resale. No doubt that Grand Crowne, now under Capital Vacations control, no longer offers CIG points ... but we have CV points we can sell you!

 

[dioxide45]

OP has yet to respond but the description indicates CIG points. But CIG points don't transfer on a resale. No doubt that Grand Crowne, now under Capital Vacations control, no longer offers CIG points ... but we have CV points we can sell you!

So are they stripping away the CIG points unilaterally? If it is CIG, one would think it has to trade in II.

 

[gravityrules]

So are they stripping away the CIG points unilaterally? If it is CIG, one would think it has to trade in II.

It is Interval's rules that CIG points don't transfer on a resale. I expect OP now just owns Grand Crowne weeks. FWIW Grand Crowne still shows up in the II directory. We need a bit more feedback from the OP to have this figured out.

 

[dioxide45]

It is Interval's rules that CIG points don't transfer on a resale. I expect OP now just owns Grand Crowne weeks. FWIW Grand Crowne still shows up in the II directory. We need a bit more feedback from the OP to have this figured out.

But the OP didn't indicate they bought it resale. It seems they were using it as CIG in the past. So it was an eligible week somehow.

 

[gravityrules]

But the OP didn't indicate they bought it resale. It seems they were using it as CIG in the past. So it was an eligible week somehow.

"Someone gave us these Grand Crowne contracts and our only reason for taking them was the points account with Interval"

 

[bnoble]

The management-company-paid points accounts can and do switch from one vendor to another. Wyndham dropped II for the few resorts that used it, DVC has switched back and forth a few times, etc. However, usually individual weeks at the underlying resorts will continue to be able to trade. The above-mentioned Wyndham resorts, for example, still show up in Interval. I assume those are deposits by owners of (unconverted) indivdual weeks.