How long did you go without a housekeeping at a Wyndham resort?

[rickandcindy23]

We were at Bonnet Creek for 16 days in a presidential 1 bedroom, and no housekeeping at all. They told us at check-in there would be no mid-week tidy and that has been gone for a long time, but I fully expected a full clean after a week or 8 days of our stay. Nothing, but we could get more towels and a set of sheets to change our own bedding. I washed our towels myself, since we had a giant washer and dryer, which I liked.

No one does service like Wyndham.

The faucet didn't have a stop on it for the bathtub. I do my physical therapy with a hot bath, keeps my arm from hurting as much. I would turn that faucet around and around. I did find a place where the water stopped coming out. Told maintenance about it, and they supposedly fixed it. Didn't get fixed. Still kept going around in circles.

 

[bnoble]

Last I checked, if you book an extended stay as a single reservation, there is no housekeeping during the stay. That makes sense--I am only spending one HK token, and that covers the clean after I check out.

If you booked it as two, and spent two HK tokens, then that is not okay.

Edited to add: this is generic to Wyndham, not specific to Bonnet Creek.

 

[rickandcindy23]

Last I checked, if you book an extended stay as a single reservation, there is no housekeeping during the stay. That makes sense--I am only spending one HK token, and that covers the clean after I check out.

If you booked it as two, and spent two HK tokens, then that is not okay.

Edited to add: this is generic to Wyndham, not specific to Bonnet Creek.

I have unlimited housekeeping. But I think that's too long to go between housekeepings. There was no vacuum.

 

[alexinorlando]

I do not believe this is normal. They are supposed to clean after a week. I would call and ask the front desk and politely insist and ask to speak to a manager and supervisor if the first agent can not get it done.

 

[rickandcindy23]

I do not believe this is normal. They are supposed to clean after a week. I would call and ask the front desk and politely insist and ask to speak to a manager and supervisor if the first agent can not get it done.

We did that. They said they don't do housekeeping for longer stays. Don't know when they would actually do another housekeeping. Maybe after 3 weeks???

 

[paxsarah]

I agree with Brian that there should be a cleaning at some point if there's a second reservation and second housekeeping credit. (Wyndham tracks them for unlimited VIPs for a reason, right?) And if you're staying 16 nights, then by definition there's a second reservation and housekeeping credit spent, so it seems they would owe you a cleaning.

 

[chapjim]

I agree with Brian that there should be a cleaning at some point if there's a second reservation and second housekeeping credit. (Wyndham tracks them for unlimited VIPs for a reason, right?) And if you're staying 16 nights, then by definition there's a second reservation and housekeeping credit spent, so it seems they would owe you a cleaning.

Sixteen nights would require at least two reservations. I've tried to extend fourteen night reservations on-line and it won't do it.

 

[rickandcindy23]

I booked 2 separate stays but had the resort combine them into one 16-night stay to avoid getting moved mid-way through.

The lack of service was surprising but we did get additional laundry and dish soap.

 

[noreenkate]

There was no vacuum

On our last stay my son dropped an entire jar of peach salsa day 1 in the kitchen- it was a nightmare trying to get a mop at Bonnet Creek. They were adamant that they do not give those out to guests, which IMO is nuts I am sure we were not the first to spill something. It took 2 trips back and forth to desk to actually get someone to bring one over. There was no way I was spending a week with a sticky floor.

 

[ausman]

5 weeks.

 

[rickandcindy23]

5 weeks.

No housekeeping for five weeks? How is that even possible?

 

[Floridaman76]

This has been wildly inconsistent across the system since COVID started. First they completely stopped it, then it seemingly came back. Then only certain resorts were offering it, now none of them are offering it.

It used to be that everyone, even non-vip's got some sort of service if you were staying for more than a week, but isn't this specifically a coded VIP benefit for certain VIP levels? Is this still in the Member guide anywhere?

I think the last time I got offered any sort of service was at Governors Green last July when I stayed 8 days.

 

[rickandcindy23]

This has been wildly inconsistent across the system since COVID started. First they completely stopped it, then it seemingly came back. Then only certain resorts were offering it, now none of them are offering it.

It used to be that everyone, even non-vip's got some sort of service if you were staying for more than a week, but isn't this specifically a coded VIP benefit for certain VIP levels? Is this still in the Member guide anywhere?

I think the last time I got offered any sort of service was at Governors Green last July when I stayed 8 days.

We are VIP Founders. We didn't get housekeeping on a 16-day stay. They offered to send up some sheets and towels. I washed our towels in the washer/dryer. We were in a presidential unit, so no big deal because the washer/dryers are full-sized.

I just don't think it's good for the cleanliness of the place.

By the way, our room smelled funny, like Indian food, the entire time. Once we were in the unit for a little while, we didn't smell it anymore, but it was a funky smell to have for 16 days. It never went away, maybe it lessened a bit.

I never had that happen at any Marriott/ Westin/ Hilton. Pretty disgusting.

Our internet was terrible in that room as well. We had to use cell phone data.

 

[Fido Chuckwagon]

By the way, our room smelled funny, like Indian food, the entire time.

I had an issue with a smell in a room at Bonnet Creek once that was so bad we had to move, but we thought it was that the people before us smoked like a chimney and it just got into everything.

 

[HitchHiker71]

I booked 2 separate stays but had the resort combine them into one 16-night stay to avoid getting moved mid-way through.

The lack of service was surprising but we did get additional laundry and dish soap.

We've never stayed more than 14 days at a time, so I've not ever dealt with this issue - but we've never had a problem requesting more supplies whenever needed. The last 14 day stay was at TOTG in North Myrtle Beach and that resort had already converted over to the larger bathroom pump shampoo/conditioner/bodywash pumps - and we had to request refills twice - no issues - along with more dishwasher detergent, toilet paper, etc., again, no issues. I never thought to request a cleaning, but given it was all from one reservation, from the info in this thread - it doesn't seem like we'd be entitled to one since only a single HKC was decremented for our reservation.

 

[Jan M.]

When I've looked over the budgets where we own I could see the line items on both the income and expense sides for housekeeping fees. Here's my understanding of how that works on the resort level.

Housekeeping fees are still based are on the weeks/7 night system. When we have stays of less than 7 nights that requires an additional cleaning in that 7 night week and the resorts are reimbursed by Wyndham for that.

So when we have stays of say 8-14 nights, even if it's booked in one reservation, that would be two housekeeping fees. The way I interpret this is that the owner isn't getting the service the resort is charging for or being reimbursed for. Also that owners maintenance fees are paying for.

 

[boxer156]

Sixteen nights would require at least two reservations. I've tried to extend fourteen night reservations on-line and it won't do it.

what is max amount of nights on one reservation? We typically book 10-nights, and this is the first I've heard about a limit of nights?

 

[bnoble]

A single reservation can be up to 14.

 

[paxsarah]

what is max amount of nights on one reservation? We typically book 10-nights, and this is the first I've heard about a limit of nights?

14 nights.

 

[rickandcindy23]

We are at Bonnet Creek once again for 14 nights, no housekeeping for a second week.

I am "that" person that finds it ridiculous, but we did order a change of sheets and towels. We will make our bed with clean sheets.

 

[am1]

We are at Bonnet Creek once again for 14 nights, no housekeeping for a second week.

I am "that" person that finds it ridiculous, but we did order a change of sheets and towels. We will make our bed with clean sheets.

Did you ask them about it and why? Call owner care? What happens when you check out and they are in a rush to turn the room over for the next guess. There is 2 weeks worth of mess but only enough time to clean 1 weeks worth of mess.

I remember I had a few split stays where guests were checking out and guests were checking in to the same unit but it was not a cleaning day but they owed me a cleaning as it was longer then 8 days. I got the room cleaned on the the day it was needed. Good times.

I did wonder how often rooms would get cleaned over the course of the year? Like no one is staying at Skyline Tower for a week. I made a habit of renting out the presidential for Friday - Sunday so at minimum it was 2 a week, 104 times a year but I am sure much more as for prime weeks I would have to reserve 3 or 4 nights to hold the weekend nights in the arp window. Or possibly even outside 90 days then cancel the junk off and just rebook Friday - Sunday. Leaving a one night reservation which I am sure someone would change. That resort just had a few 3 bedrooms with balconies (maybe 2 of 4) so not easy to keep guests in the same unit on a split stay as my guests wanted a balcony and I was entitled to reserve a room number as a VIP benefit.

 

[Floridaman76]

During my trip to Old Town Alexandria over Christmas, we were there for 9 days, I ordered a change of sheets and a vacuum. They actually came in and changed the sheets themselves and did a quick vacuum.

It's the first time I have had any service durring occupancy in a while. Usually the hand vacuum (whatever you call that thing) is sufficient, but one of my kids made a mess that needed a real vacuum.

 

[rickandcindy23]

Orlando has its own particular issue with bugs. How do you keep control of the situation

We are in a 4 bed presidential with 4 bathrooms. The four-year-olds sit on the edge of the toilet seat and poop. The poop lands in the front part of these toilets, not in the water. We are pushing the waste into the toilet water with toilet paper, and I took a washcloth and scrubbed the toilet they use the most often, but I can tell you that I wish I had some cleaner, preferably some bleach. I may go to WalMart and buy bleach for the toilets and clean them myself.

I just want to say that our toilets at home at Toto brand, specifically the Drake model of toilets, all four of them, and we love the way they flush, very completely, and they don't need cleaning as often. I saw some VRI resorts with the Toto toilets, specifically I remember Brewster Green had them, and they are amazing to use and clean. Not that toilets are important to most people.

 

[Jan M.]

We choose to not have housekeeping coming into our unit during our stays. I don't do well with the chemical smells from the cleaning products they use. We bring our own stuff that doesn't bother me. We don’t want to have to clear our things off the counters and any other areas so they can clean. Plus we flat out just don't want them in our unit.

As many of you know we travel extensively with our timeshares. We like staying at the same resort in the same unit for several weeks on our long spring and fall trips. This fall we set a by far new record of 7 weeks in the same unit. In our case we're more like living out of the resorts than vacationing. That makes a big difference. By our own choice, we clean our unit and wash the sheets and towels. The resorts are great about replenishing the paper products, dishwasher detergent, etc. when we need more.

That little hand push sweeper is good for touch ups but not for a big job or a real clean. Wyndham gradually removed actual vacuum sweepers from the units. In 2024 we were shopping at a Walmart and saw a Dirt Devil Stick Vacuum in the clearance aisle. DH didnt want to buy it at first because our car is already pretty much filled to the max on our trips but reconsidered because it breaks down into two parts and takes up very little space in the car. So worth the $15 we spent.

I wish "the fleas of a thousand camels..." on the persons responsible for selecting and approving the purchase of those worthless dishtowels and dishcloths. They absorb nothing, just smear the water or whatever around. They wouldn't even make good rags!

One of the biggest complaints I see is the dirty tile floors. It's sad that we get excited when the floors of our units are actually clean. Those Swifters they use leave more dirt behind than it takes off. This picture is from cleaning just one of the bathroom floors in our unit at Emerald Grande last month. The rest of the floors weren't any better. It took going over the floors three times to finally get them clean. Btw it was a PR unit. Yes, you can request housekeeping to come redo the floors. However, they will just go over them once and be done, leaving them still quite dirty.

 

[Floridaman76]

I wish "the fleas of a thousand camels..." on the persons responsible for selecting and approving the purchase of those worthless dishtowels and dishcloths. They absorb nothing, just smear the water or whatever around. They wouldn't even make good rags!

I agree and since Wyndham changed paper products from Scott paper towels / Cottenelle TP / Kleenex tissues to Reneown Eco paper towels / "Comfort Bay" TP and tissues the "absorbancy" on the newer stuff is garbage.

Those "Renown" paper towels are straight garbage. They are worse than the grocery store brand 1 ply bargain bin stuff.

Strangely enough a few resorts still use Scott/Cottonelle/Kleenex
- Bonnet Creek (as of June)
- Old Town Alexandria (as of January)
- Steamboat (as of December 2024)