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HGVC Site Down?

J

JimmyQ

TUG Member
Joined
Aug 19, 2022
Messages
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I cant log into the site to cancel a reservation. Is anyone seeing the site down with a message saying its due to maintenance?
 
Yep. Supposedly down since Friday. Someone on FB commented that they are at a property and staff told them all the systems are down, including the properties.

Comments were about a possible hack.
 
Tried to log in a couple of hours ago and got the message that it was down for maintenance. Wasn’t trying to do anything urgent and actually got the answer I was looking for in the Rules pdf.
 
Yes, it's been down all weekend. I wanted to make a reservation change as well, so I keep checking it. 48+ hours seems excessively long for system maintenance, so seemingly a bigger issue.
 
Wow, something must be terribly wrong with HGVC website because it is still down this morning.
 
I got into the app about an hour ago.
 
HuskerATL said:
But try digging around. When you click parts of it, you get that same system advisory message.
Click to expand...

It’s (the app) working fine for me. I just went through the steps to make a new reservation and got to the final page. The website still seems to be DOA.
 
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Go to the Club Membership page and you get this. I haven't tested which other pages are the same. Odd that you can make a reservation though when simple info pages don't work.

1000022495.png
 
I did just get that trying to see Current Promotions in the Membership area. I can see all my points ok and can move around in that section. Plus I am seeing the future reservations that I have and can move around in that area as well. I didn't complete the reservation earlier, but it seemed to be as chunky as it usually is. I really dislike the app.
 
I'm also (still) seeing it down. Nothing specific that I need to do (fortunately), but this is too long.

Message just got updated. Top part:

HGVC_website said:
As of October 30, 2023, at 9:30 a.m., the Hilton Grand Vacations Member website, mobile app and system are temporarily unavailable due to maintenance. Currently, we do not have a confirmed completion time.
Click to expand...

Seems like more than "maintenance."

Cheers.
 
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My first thought was that the hacker that devastated MGM weeks ago was now attacking Hilton. I was also wondering if guests with reservations were able to check in? MGM had issues with reservations, room charges, and room keys etc.. When in Vegas right after the hack various staff at restaurants, check in, etc. said it was terrible.

Last night reading this thread I googled and didn't see any specific information on the situation other than here on TUG.
 
The complete message:

System Maintenance Advisory​

As of October 30, 2023, at 9:30 a.m., the Hilton Grand Vacations Member website, mobile app and system are temporarily unavailable due to maintenance. Currently, we do not have a confirmed completion time. HGV Owners and Club Members can contact Club Member Services at 800-932-4482 (U.S. and Canada) or +1 407-613-3141 (worldwide). Please note that while the system is undergoing maintenance, Club Counselors can help answer general questions about your membership and the program but are unable to assist with any account-related matters including reservations, cancelations or payments. We apologize for any inconvenience this may cause and thank you for your understanding. Please check back later.
 
Sounds like the whole system is down
 
IMG_4013.jpeg

Same here… couldn’t log in since Friday and this morning the update is NO ETA and you can call us, but UNABLE TO ASSUST WITH RESERVATIONS.

Sounds like this attack was devastating. Guess the hacker didn’t like his sales pitch

But seriously wonder when this will be up again
 
Rolling out the new Maxx features like reservation wait-list for high demand locations, hahaha. Sorry for the bad joke, luckily I have all my reservations set for now...
 
SmithOp said:
luckily I have all my reservations set for now...
Click to expand...
Same for me. Sorry for those who are walking reservations currently.
 
GT75 said:
Same for me. Sorry for those who are walking reservations currently.
Click to expand...
That would really stink....but may open the door for hijackers...
 
brp said:
Site seems to be back up.
Click to expand...
I was able to get in also. Everything looks normal (all reservations are still there and available point totals are correct) in my account.
 
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