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MVC Website Reservation Tech Issues?

V

vpplayer

TUG Member
Joined
Aug 5, 2010
Messages
64
Reaction score
35
Location
Dayton Oh
Resorts Owned
MVC Ko Olina OV (deed)
We are a deeded owner of one week OV at MKO, and typically lock off in order to get two weeks of use. We have not enrolled nor elected points. Last Thursday, I was on the reservation page just before 0900EST and refreshing in advance and noticed a 5-15 second delay in the response. At exactly 0900 I refreshed and the system locked up but in about 20 seconds the calendar reappeared with the new inventory, I clicked on the desired date again and another freeze. After a minute I refreshed again and again no response at all. I did not get the confirmation response until about 3 minutes later, and selected the efficiency, then filled in the rest of the form. Clicked continue, and was kicked out back out to the calendar page. Tried again and though the response was slow this time, it went through Confirmed at 0906.

Ko Olina inventory does not typically sellout quickly so I wasn't in danger of being shut out. In fact, there is still inventory right now for OV for every week since 1 January. But I predict I lost maybe a floor or two due to the delay (we want the high floor). I chalked it up to the possibility that the problem was my end, no real harm done.

Fast forward to this week. This morning while on the "practice run" for the master suite, one of the messages that popped up said (paraphrase) "The site is experiencing tech problems, please try again later". At 0900, the same delays as before, but at least it showed the circle of doom spinning around. Finally it responded and my my confirmation arrived at 0903. I've not run into this before, and Ko Olina has never been difficult to reserve immediately.

Out of curiosity Has anyone experienced these issues lately, particularly when trying to reserve at one of the higher demand properties? I've heard that Crystal Shores and Newport Coast can get depleted almost immediately. I suppose it could be a much higher demand to the reservation system (for all properties) due to a large increase in post-COVID travel demand, but I would have expected MVC to have enhanced the reservation system to accommodate increased demand.

Yeah, I'm that guy who also sits on the Southwest Airlines site ready to click that button at precisely 24 hours when the check-in is released.
 
Par for the Marriott IT course. System is totally unable to handle high demand. They refuse to invest in better infrastructure..

May not have been at KoOlina, but these are high demand at ski weeks and some other resorts.
 
I have not tried online booking of weeks recently as I had called at 13 months to book high demand weeks. It was about 10 days ago and the agent booked for me without issue. However, I have been using the online system to make points bookings and the system had not acted up on me.
 
vpplayer said:
We are a deeded owner of one week OV at MKO, and typically lock off in order to get two weeks of use. We have not enrolled nor elected points. Last Thursday, I was on the reservation page just before 0900EST and refreshing in advance and noticed a 5-15 second delay in the response. At exactly 0900 I refreshed and the system locked up but in about 20 seconds the calendar reappeared with the new inventory, I clicked on the desired date again and another freeze. After a minute I refreshed again and again no response at all. I did not get the confirmation response until about 3 minutes later, and selected the efficiency, then filled in the rest of the form. Clicked continue, and was kicked out back out to the calendar page. Tried again and though the response was slow this time, it went through Confirmed at 0906.

Ko Olina inventory does not typically sellout quickly so I wasn't in danger of being shut out. In fact, there is still inventory right now for OV for every week since 1 January. But I predict I lost maybe a floor or two due to the delay (we want the high floor). I chalked it up to the possibility that the problem was my end, no real harm done.

Fast forward to this week. This morning while on the "practice run" for the master suite, one of the messages that popped up said (paraphrase) "The site is experiencing tech problems, please try again later". At 0900, the same delays as before, but at least it showed the circle of doom spinning around. Finally it responded and my my confirmation arrived at 0903. I've not run into this before, and Ko Olina has never been difficult to reserve immediately.

Out of curiosity Has anyone experienced these issues lately, particularly when trying to reserve at one of the higher demand properties? I've heard that Crystal Shores and Newport Coast can get depleted almost immediately. I suppose it could be a much higher demand to the reservation system (for all properties) due to a large increase in post-COVID travel demand, but I would have expected MVC to have enhanced the reservation system to accommodate increased demand.

Yeah, I'm that guy who also sits on the Southwest Airlines site ready to click that button at precisely 24 hours when the check-in is released.
Click to expand...
Yes…it happened this past Tuesday…using points..same old delay…same..try again later nonsense small screen popup….after about an hour..Ko OLINA showed up for March 2023..with all units and views and days of the week available..its not going to change..MVC knows they have what owners want..and owners wont stop trying to book..so there’s no need to fix something that doesn’t affect MVC.
 
Imagine how bad it's going to be when the Vistana integration occurs. Should be a comedy of error messages :p
 
Glad to hear I am not the only one frustrated with their web page.....by far the slowest of any I site I visit. And error's when the site is overwhelmed, drives me crazy.. When my wife hears cussing coming from my office, she knows I am attempting to book the 13500 points we have. I have mentioned this many times and the sales rep says "that's the first time I have heard that"........all lies!
 
I agree that web site performs poorly. As reserving for MVC units is now a race every tuesday/friday to get a maui or ski week it is frustrating that it is the technology that limits us rather than our ability to get up and on line at midnight or 0900 EST. The site was down almost all day yesterday. As I said on another post - this is a problem but we have no leverage to get MVC to change it at this point. We own, we have to reserve, cant just change to another company. We own almost 6 figures in points and we brought this up at our last owner meeting with no resolution. We love our locations - but the increasing hassle of reserving - web site, phones, perfect timing is now wearing me down. Almost prefer to rent all our points and then pay for a Hilton/ihg property.
Not sure if there is a way to convince MVC to "fix" the issue : letters, calls, - bad reviews on this and other FB sites has not moved them so....
 
vol_90 said:
Imagine how bad it's going to be when the Vistana integration occurs. Should be a comedy of error messages :p
Click to expand...
The vistana website has been horrendous since the Marriott take over. I recall an investor presentation where the Marriott executives said the vistana IT is superior to MVC IT….it looks like MVW Hasn’t really learned much from the Vistana side. Hopefully they can figure it all out
 
IMO….the Vistana website will lower their standards to Marriot standards..not the other way around…I hope not..but I’m not optimistic
 
gln60 said:
IMO….the Vistana website will lower their standards to Marriot standards..not the other way around.
Click to expand...
Correct, it seems Marriott is lowering the vistana website to Marriott standards. Oh well, it was a good run.
 
CPNY said:
Correct, it seems Marriott is lowering the vistana website to Marriott standards. Oh well, it was a good run.
Click to expand...
I hate to sound like a broken record but…MVC will never fix what we owners consider a problem…MVC fully believe it’s not a problem…so no need to fix a NON PROBLEM
 
gln60 said:
I hate to sound like a broken record but…MVC will never fix what we owners consider a problem…MVC fully believe it’s not a problem…so no need to fix a NON PROBLEM
Click to expand...

Ok broken record. :) So, wanted to finally ask. Did Marriott actually state this somewhere officially, not a salesman etc., or, is this just your opinion based on long history?
 
Steve Fatula said:
Ok broken record. :) So, wanted to finally ask. Did Marriott actually state this somewhere officially, not a salesman etc., or, is this just your opinion based on long history?
Click to expand...
Hi Steve..be happy to answer…my OPINION based on a couple of things...managers or any salesman would never ever state that they didn’t care about their customers....especially on the resort level..now Corporate is a different thing..they surely know their website is a problem and I believe..from my long experiences owning businesses as well as working for large corporations..that having a lousy website does not affect them financially..and it’s not just Marriot..they will not invest a lot of money to fix problems that really don’t affect their bottom line..as usual it comes down to money..It’s my opinion from what my experiences having worked over a long long time.
 
I have to call to reserve my weeks. I mess it up on my own. Not Marriott's website fault, it's entirely my fault.
 
Since the week before Easter I can't book online, I see many other owners having the same issue, they say its those with several reservations, seems to be Chairmans level more widely. Can't believe it can go on so long without being resolved.
 
Maybe we were lucky, but I’ve made two online reservations for Maui and Ko Olina for next May using points without issue. Both times I made them at the 13 month mark.

Hopefully issues encountered by others are resolved soon.

Best regards.

Mike
 
In the last couple of weeks I have been able to get to the point of choosing the room type with associated point allocation and click continue. Then the following message pops up:

1652144884483.png


When I hit the back button I see a temporarily held reservation. I have had to call to book the reservations.
 
Don’t hit the back button, instead hit the refresh button, and that has worked to get by that screen. A CC member.


Sent from my iPhone using Tapatalk
 
The sales folks have said they were going to add new “benefits” to Chairman’s Club…. system freeze ups must be what they were referring to. (insert eye roll emoji here)

Seriously, MVC IT blows!
 
Gemini Chica said:
Since the week before Easter I can't book online, I see many other owners having the same issue, they say its those with several reservations, seems to be Chairmans level more widely. Can't believe it can go on so long without being resolved.
Click to expand...
I've never booked online. I'm Chairman's level also and I just call the Chairmans Club Reservations line...855-682-7736 (it will recognize your phone or ask you to enter the phone number associated with your account)...unless things have changed, it's so much easier to get them to book for you. The only time this can be a problem is during the 13-month or 12-month release dates (Mondays or Thursday in my case for Hawaii properties) because anybody can answer the phone when the lines open. But most other times, you'll be able to get through to the Chairmans Club staff...who are actually very good at what they do. Maybe the time difference for you (Spain, right?) might pose some issues but it may be better than doing this on line for any Marriott reservations. On the other hand, I always do our Nanea on-line and have never called in. The Vistana online system seems to be a little better than Marriott's and I really like the fact that the online reservation for Vistana opens midnight Eastern time.
 
vol_90 said:
In the last couple of weeks I have been able to get to the point of choosing the room type with associated point allocation and click continue. Then the following message pops up:

View attachment 54276

When I hit the back button I see a temporarily held reservation. I have had to call to book the reservations.
Click to expand...

Yes this is exactly what’s been happening, at the “Apply points” you get this error!


Sent from my iPhone using Tapatalk
 
SeaDoc said:
Don’t hit the back button, instead hit the refresh button, and that has worked to get by that screen. A CC member.


Sent from my iPhone using Tapatalk
Click to expand...

Doesn’t work for me when I refresh I then get a blank screen and I’ve tried many many times!


Sent from my iPhone using Tapatalk
 
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